BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(346 reviews)
76

KM
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Ken M.
Rathdrum, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2023
verified customerVerified Customer
0
Category: Service
Disappointed
I brought my vehicle into service that I dropped off the night before and deposited the keys in an envelope with instructions on the service requested - repair a leaking tire, rotate and balance all four tires. I purchased the four tires at your dealership this fall since you had the best price. I wrote that information on the drop-box envelope. One of the tires had a slow leak. I called in advance to ask if there are any complimentary services for tires if there are purchased at your dealership. I was told the repair and tire rotation were free. To balance all four was $39.95.

I received a call from your service department stating the slow leak was due to a leaking valve stem and the sensor attached. I was quoted over $100 for the repair. I advised the sensor appeared to be working since it was indicating the tire was low. I was advised that the sensor was leaking also and needed replacement. I advised I would handle the issue myself for that price.

When I picked up my vehicle, I was charged $12.95 for a technician to "look" at the tire and diagnose a leaking valve stem. I informed the Service person that I had purchased the tires there and the charge was taken off. Per my question, the tires were NOT rotated as I asked and I was charged $59.95 for the balancing. At this point I just paid the over-charge and left.

Now I have to take my time to rotate the tires myself. Per a phone call to America's tire, they will replace the leaking valve stem from free.

I was going to take my F150 to your dealership for an oil change as advertised in a coupon sent to me for $39.95. After this experience, I will perform the maintenance myself. We have four vehicles. When the next vehicle is due for tires, I will be purchasing them elsewhere along with any needed repairs.

I am beyond disappointed.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/20/2023 10:31 AM

Hi Ken! We are sorry to hear about your experience. One of our service managers, Cole, is reviewing your paperwork and will give you a call to discuss your service experience with you so we can work with our team to learn from where we fell short and do better moving forward!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2023
verified customerVerified Customer
10
Category: Service
Oil Change, Tire Rotation, etc
I had a last minute request for service and I arrived Early and everything was taken care of in a timely way. I have always had Good service here.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/17/2023 10:08 AM

Thank you for taking the time to review us! We strive to provide excellent customer service and are delighted to hear we met your expectations. We hope to continue providing you with an exemplary experience.

Employees worked with

LH
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LAWRENCE H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2023
verified customerVerified Customer
8
Category: Service
scheduled the works , took about 1 hr
So A good deal with the mailed to me coupon, full oil and filter synthetic, tire rotation, check belts and fluids. They did note my tires were at the wear markers and were ready with a quote of three different cost of tires.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/17/2023 10:07 AM

Thank you Lawrence, we are glad to hear that you had a good experience with us. We appreciate you taking the time to stop by the Ford of Coeur d'Alene and we are glad that we could provide you with the services you needed and address any questions you had. We look forward to seeing you again in the future.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2023
verified customerVerified Customer
10
Category: Service
Quick and thorough!
Thanks for getting me in within a few days and getting done in an hour!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/11/2023 09:10 AM

We are so pleased to know that your visit to Mike White Ford of Coeur d'Alene was so efficient! We strive to ensure our customers are taken care of quickly and accurately. Our highest priority is providing excellent customer service, so we are thrilled to hear we succeeded in doing that for you. Thanks for choosing us!

Employees worked with

EK
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ELIN K.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2023
verified customerVerified Customer
10
Category: Service
Excellent Care
My van is more than transportation; she's a valued member of my family. The service technicians at Mike White never forget how important vehicles are, and it is always appreciated!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/10/2023 10:02 AM

Thank you Elin, we are honored to have been entrusted to care for your van as if it were a family member. We strive to provide excellent service to every customer, and it is our aim to make sure everyone feels that their vehicle is in the best hands. We are so glad that we could meet your expectations.

Employees worked with

GD
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GEOFFREY D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2023
verified customerVerified Customer
8
Category: Service
Truck service
Great staff, professional and knowledgeable.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/07/2023 11:41 AM

Thank you for your kind review, Geoffrey! We are so pleased to hear that our staff was professional and knowledgeable. We strive to ensure that every customer experience is a positive one and it is wonderful to know that we are meeting our goals. We look forward to seeing you again soon!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2023
verified customerVerified Customer
10
Category: Service
Great Service
Mike White replaced my battery, performed oil change and replaced my hood bumper stop. Excellent service and communication.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/07/2023 11:41 AM

We're so happy to hear that your experience with us was excellent! We take pride in providing our customers with top-notch service and communication. Thank you for choosing Mike White Ford of Coeur d'Alene and we look forward to serving all your automotive needs in the future.

Employees worked with

Verified Customer
Dalton Gardens, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/06/2023
verified customerVerified Customer
5
Category: Service
The service has slid lately
I got into my car and the steering wheel, shifter and parking brake were covered with grime. The parking brake handle was so bad that I had to use some car cleaner to get it off.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/20/2023 11:04 AM

Craig,
I am so sorry that your vehicle was returned to you in that condition. We make every effort to return vehicles in the same condition (or better) after service and clearly missed the mark with your last visit. If you haven’t already received a call from our Service Manager, please reach out directly to ….@mikewhiteford.com or call 208-664-9125 and ask for Chelsea so we can correct the mistake. Thank you!

Employees worked with

Verified Customer
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2023
verified customerVerified Customer
10
Category: Service
Great service!
Mike White Ford”s service department has always done a great job on my Ford rigs. Whatever service I get, the vehicle is usually done earlier than estimated. Definitely quality service!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/27/2023 09:56 AM

Thank you for your kind words! We are delighted to hear that you are always satisfied with the service you receive from our team. We pride ourselves on providing excellent service and we are pleased that you have noticed.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2023
verified customerVerified Customer
7
Category: Service
fast
super quick and easy
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/26/2023 11:44 AM

Thank you for the great review! We're glad we could make your experience at Mike White Ford of Coeur d'Alene fast and hassle-free. We appreciate your business!

Employees worked with

PK
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PETER K.
Hayden, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/23/2023
verified customerVerified Customer
2
Category: Service
Frustrating wait to see if my car could be seen
I had an appointment but called to tell them I was running 10 min late. Was eventually told they were way behind and it would be better to just drop my car off on another day. The last time I came in with an appointment I waited 2.5 hours for an oil change. Guessing they are always running behind. I dropped it off when they suggested in the morning and was told they had no idea if they could get to my car. Was told maybe at the end of the day but also they didn’t finish all the cars from the day before so who knows. When I called back around 1:30 I was told they still had no idea if they could get to it and to call back later. When I called back at 4:30, was told he didn’t know but my service rep was not available and would would call back. Finally got a call back at 5 saying it was done. I understand the schedule is flexible and it’s all dependent on availability, but it’s frustrating to be given no information all day.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/26/2023 11:34 AM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details.

Employees worked with

SC
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SHEREE C.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2023
verified customerVerified Customer
10
Category: Service
Great service
Great service
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/26/2023 11:36 AM

Thank you for taking the time to share your experience with us, Sheree! We are delighted to hear that you had a great experience and appreciate your business. We look forward to seeing you again soon!

Employees worked with

KB
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KIRK B.
Otis Orchards, WA
Ford F250
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2023
verified customerVerified Customer
9
Category: Service
New tires
Called around several tire stores and mike white ford beat them all. Will always give them a call from now on.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/26/2023 11:36 AM

Kirk, thank you for entrusting us with your tire needs. We are pleased to have been able to provide you with quality service at a competitive price. We will continue to strive to meet all of your automotive needs.

Employees worked with

CM
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CAROLYN M.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2023
verified customerVerified Customer
7
Category: Service
Test drove a Bronco
Got our truck in for an oil change and had a very nice visit with Tyler in sales.
Employees worked with

TW
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TERRY W.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2023
verified customerVerified Customer
9
Category: Service
Service Work
Took in for oil change and tire rotation. Performed service as requested. Asked about reset of the wrench light when it pops up for oil change due. The service writer and tech couldn’t explain and said next time it comes on swing by and they would show me how to reset.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/21/2023 10:32 AM

Thank you for bringing your vehicle into Mike White Ford of Coeur d'Alene for your oil change and tire rotation. We appreciate your business. We apologize that the service writer and tech weren't able to explain how to reset the wrench light. We want to ensure your vehicle is running at peak performance and will make sure you have the information you need in the future.

Employees worked with

DM
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DEVON M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2023
verified customerVerified Customer
10
Category: Service
Such friendly service!
I really appreciate how friendly and helpful the staff are here, and the waiting room is so nice!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/16/2023 09:25 PM

Thank you very much for the kind review, Devon! We at Mike White Ford of Coeur d'Alene are proud to have such a wonderful team of staff who make customer service their top priority. We also strive to make our waiting room a pleasant place to wait. We appreciate you taking the time to share your experience.

Employees worked with

LP
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LAVERNE P.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2023
verified customerVerified Customer
10
Category: Service
Oil change
As usual, good, prompt service. But the magazine selection sucks.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/14/2023 12:07 PM

Thank you for coming in and for your honest feedback. We value our customers and take these kinds of reviews to heart. We apologize for the lack of magazine selection and will work to improve it for your next visit.

Employees worked with

DW
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DAVID W.
Cocolalla, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2023
verified customerVerified Customer
10
Category: Service
Nice people
I bought my last 3 cars from there so I keep coming back because of the Ford guarantee and their good service!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/12/2023 11:07 AM

Thank you so much for your loyalty David! We are so proud to be able to provide you with quality Ford vehicles and excellent service, and we are glad that you are satisfied with your purchase. We look forward to continuing to provide you with a memorable car buying experience.

Employees worked with

JK
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john k.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2023
verified customerVerified Customer
10
Category: Service
Excellent service
This was a pleasent experience. Normally, going to a dealership is stressful, but i was in and out in resonable time.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/08/2023 10:48 AM

Thank you for the positive feedback, John! We are so glad to have provided you with a smooth and quick experience at Mike White Ford of Coeur d'Alene. We strive to make our customers feel comfortable and well taken care of and are happy you found that to be true.

Employees worked with

Verified Customer
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2023
verified customerVerified Customer
10
Category: Service
Smooth as always
We love working with Mike White Ford! Service dept. is great and always a smooth process!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/07/2023 12:30 PM

Thank you so much for your positive review! We are so glad you had a great experience working with us. We strive to provide excellent customer service and are so glad it was reflected in your visit. We look forward to working with you in the future.

Employees worked with
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