BP

Brent Parker

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(335 reviews)

76

Reviews of Brent Parker

Verified Customer

Hayden, ID

Ford Super Duty F-250 SRW

10/31/2022

Verified Customer

9

Category: Service

Always good service

I am always happy with the service at Mike White Ford. It is always timely and reasonably priced. They were kind of busy and must be new people. For the first time they didn't go over the 17 point check with me and when they were done with the truck they didn't take out the plastic seat cover, paper floor protector or number card hanging from rearview mirror. Not a big deal but the little things matter. I still like the service and will continue getting service there.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:51 PM

Anonymous, thank you for not only the kind words, but the actionable feedback. We always want to know where our areas of improvement are and we pledge to keep working towards a better experience. We will address these issues with our team so that we can improve. Thank you for choosing Mike White Ford!

Employees worked with

GB

GERALDINE B.

Harrison, ID

10/31/2022

Verified Customer

7

Category: Service

Oil change, tire rotation

I got there half hour early. I was there from 1000 am until noon. My appointment was at 1030. It took a long time to change the oil and air filter. Didn't expect that.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:50 PM

Geraldine, thank you for the feedback. Usually oil change/tire rotation appointments take around an hour to complete. Sometimes there are outside factors that we are unable to control. We're sorry that we weren't able to meet that time-line expectation for you and pledge to keep working hard to meet it for you in the future. Thank you for choosing Mike White Ford.

Employees worked with

BW

BETTY W.

Post Falls, ID

10/31/2022

Verified Customer

10

Category: Service

The process for maintenance/service is very efficient

The employees at Mike White Ford are always knowledgeable and so pleasant to deal with.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:46 PM

Betty, thank you for the 5 star review. We're very proud of our team and glad that you have faith in us! We look forward to serving you again in the future.

Employees worked with

RS

RONALD S.

Post Falls, ID

10/31/2022

Verified Customer

10

Category: Service

Service

Very professional. Great service. Vehicle was completed on schedule.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:46 PM

Ronald, thank you for the great review! We're so glad that you had such a successful experience with our team! We look forward to serving you again in the future.

Employees worked with

JB

JULIE B.

Coeur D'Alene, ID

10/29/2022

Verified Customer

10

Category: Service

Great service experience

Staff very courteous and professional. Quality of work exellent. Work done on schedule. I strongly recommend Mike White Ford's service team.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:33 PM

Julie, thank you for the great review! We're very proud of our team and glad that you've had such positive experiences with them! We look forward to serving you again in the future.

Employees worked with

Verified Customer

Coeur D Alene, ID

10/29/2022

Verified Customer

10

Category: Service

Pleasant

Always friendly and attentive

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:32 PM

Anonymous, thank you for the 5 star review. Friendly and attentive are always our main goals! We look forward to serving you again in the future!

Employees worked with

RD

ROGER D.

Coeur D Alene, ID

10/28/2022

Verified Customer

10

Category: Service

.

.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:23 PM

Roger, thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Coeur D Alene, ID

10/26/2022

Verified Customer

6

Category: Service

Timely service on my vehicle and great customer service.

This is the first questionable experience I have had with service of my vehicle at Mike White Ford, concerning my tire check and rotation. After leaving, and driving less than 5 miles, my low tire alert light came on. Upon returning, and having the pressure checked, it was found that all 4 tires were approximately 10 #'s low in air pressure. Your service department remedied the problem without hesitation, but it leaves me to wonder if your equipment was faulty or how/why this would occur. I realize this is not the 'norm' for your facility, but of concern.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2022 02:33 PM

Anonymous, thank you for letting us know about your experience. We're going to discuss with our team and double check the calibration on our equipment so that this shouldn't be an issue again. Thank you!

Employees worked with

HW

HELEN W.

Spirit Lake, ID

10/25/2022

Verified Customer

10

Category: Service

As usual, great service and service advisor.

Always very pleased with my service advisor. They are pleasant and knowledgeable

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 03:05 PM

Helen, thank you for the 5 star review. We're so glad that you were pleased with both your service and advisor. We'll be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with

DG

DENNIS G.

Post Falls, ID

10/25/2022

Verified Customer

10

Category: Service

Quick and thorough

Mike White Ford has always been very thorough and answered any questions I may have had. Very pleasant experience.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 03:04 PM

Dennis, thank you for the kind review! We're proud of our team and glad that you've had positive experiences with them. Thank you for choosing Mike White Ford.

Employees worked with

ST

Steve T.

Cheney, WA

10/23/2022

Verified Customer

10

Category: Service

Lube, oil, etc.

Easy to schedule online, prompt service at the counter, and the service was done well and on time. I had to attend a virtual meeting while the work was being done, and Brent suggested a perfect out-of-the way corner for me to handle the meeting.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 03:01 PM

Steve, thank you for the 5 star review! We're so glad that your service experience went well and that Brent was able to direct you towards an area where your virtual meeting could take place. Thank you for choosing Mike White Ford.

Employees worked with

LW

LAWRENCE W.

Nine Mile Falls, WA

Ford F350

10/23/2022

Verified Customer

8

Category: Service

10K Service

Upon arriving home, I noticed that the tonneau cover was not adjusted as requested. In fact, the adjustment screw was missing.

Today, when attempting to check the tire pressures, I found that the tires were improperly mounted with no way to get to the inner tire schraeder valve. I think this warrants some training.

Employees worked with

JR

JOANNE R.

Rathdrum, ID

10/20/2022

Verified Customer

0

Category: Service

Things have changed!

I used to be able to come in for an oil change and get a diagnostic of any issues my car might be having. NOW, not only do I need to return for that diagnostic, but I get to pay over $100 to have it done. THEN I get to return a third time and have the repairs done. Shouldn't you at least deduct the cost of the diagnostic from the repair bill? As you reported, I have a "very large oil leak" (I knew that already). You cannot get me in for 6 weeks to tell me I have an oil leak. By the time it is fixed, I might not have any oil left and my car might be ruined. I am very disappointed in my latest visit.

Employees worked with

RB

RODNEY B.

Rathdrum, ID

Ford F350

10/19/2022

Verified Customer

4

Category: Service

Mr Rod Boyer

Service person only wanted to talk about what was important to him. Did not want to discuss problems I had and how to resolve them. Did not help me tell I was going to pay for service

Employees worked with

TG

TERRE G.

Hayden, ID

10/18/2022

Verified Customer

10

Category: Service

Tire Alignment

Fast & easy check in & out. Service done promptly. Excellent customer service

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:47 PM

Terre, thank you for the excellent review! We're so glad that your alignment was easy and timely! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!

Employees worked with

LM

LAURA M.

Coeur D Alene, ID

10/18/2022

Verified Customer

10

Category: Service

Oil change and snow tires put on

I always receive excellent customer service. Everyone is polite, attentive and helpful. Honestly the best car dealer service I have ever experienced in my almost 40 years of driving. Highly recommend.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:44 PM

Laura, thank you for the incredible compliments! We're so proud of our team and glad that you've had such positive experiences with them! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!

Employees worked with

Verified Customer

Post Falls, ID

10/16/2022

Verified Customer

10

Category: Service

Good service

The only concern is not being able to enjoy the Ford coverage of the included oil, oil filter change, and tire rotation at another Ford dealership. When I showed up at Frontier Ford of San Jose, CA, the service clerk wanted me to pay for a package I already purchased. I should not have to call my primary dealer nor drive almost 2000 miles for an oil change. I was on the road and was told this service was complimentary. I was proved wrong. Please fix the miscommunication. Thanks

Employees worked with

DP

DAVID P.

Post Falls, ID

Ford F350

10/15/2022

Verified Customer

10

Category: Service

Service on my F350

Mike White Ford always does a great job with my F350. The service is simply outstanding. Thanks for taking good care of my truck and me and my dog:)

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:37 PM

David, thank you for the kind words. It is a pleasure working on your F350. You (and your dog) are always welcome to stop by! Thank you for choosing Mike White Ford! Thank you for being part of the Mike White Ford Family!

Employees worked with

Verified Customer

Post Falls, ID

Ford F350

10/10/2022

Verified Customer

10

Category: Service

went very well

went smooth and easy

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/11/2022 03:52 PM

Anonymous, thank you for the 5 star review! We're so glad that your time with us was smooth and easy! We look forward to serving you again in the future!

Employees worked with

JS

JAN S.

Hayden, ID

10/09/2022

Verified Customer

10

Category: Service

Consistently helpful

The service department employees are always courteous, knowledgeable and patient.
They answer my questions, make suggestions and follow through.
They're always on time and honest.
I trust Mike White Ford.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/11/2022 03:51 PM

Jan, thank you for the kind review! We're very proud of our service team and glad that you have had multiple positive experiences with them! Thank you for choosing Mike White Ford!

Employees worked with

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