BP

Brent Parker

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(469 reviews)

77

Reviews of Brent Parker

GA

GEORGE A.

Rathdrum, ID

01/06/2023

Verified Customer

10

Category: Service

Regular oil change and tire rotation service

Always excellent service going to Mike White Ford. Service personal are friendly and take the time to explain any additional service that might be needed. Next day after my last service I received a call from the service department that they were crediting my credit card for a tire rotation service that was not needed and was not performed. Very honest service department.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/06/2023 01:55 PM

George, thank you for the excellent review! We always try to treat our guests with respect and honor. We appreciate you choosing Mike White Ford!

Employees worked with

GL

GREG L.

Hayden, ID

12/30/2022

Verified Customer

0

Category: Service

Scheduled maintenance on my 2020 Ranger

Every scheduled maintenance that ive had performed there….the work itself is great…however now that my free oil changes and tire rotations are over i will not return……every single time I've sat in the main lobby for up to an hour after my truck was finished and not one person came to tell me it was ready to go. Every time i had to go to the service desk after i got tired of waiting waaaay past the time i was told it would be finished and that i would recieve a call telling me so…i never got a call I had to go look for myself until I saw my truck just sitting there…tucked away on the lot…..

Employees worked with

TS

TODD S.

Coeur D Alene, ID

12/28/2022

Verified Customer

10

Category: Service

SUPER TEAM

They are So Dialed In! They open the door.... Have your work Order Ready... Tell you an Estimated time and Poof.... Your done... They were done ahead of Schedule even! Great Team! THANK YOU

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:46 PM

Todd, thank you for the super review! We're always pleased to be able to pleasantly surprise our customers. Thank you for choosing Mike White Ford!

Employees worked with

KD

KELLY D.

Rathdrum, ID

12/28/2022

Verified Customer

9

Category: Service

All Good. Fast and Friendly.

Routine oil change and everything went like clockwork.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:46 PM

Kelly, thank you for the kind review. We're so glad that your service experience was smooth and pleasant. Thank you for choosing Mike White Ford!

Employees worked with

GC

GRANT C.

Coeur D Alene, ID

12/28/2022

Verified Customer

10

Category: Service

Great fast service

The service department was friendly and fast. I packed my laptop and planned on an hour of work and barely got 30 min.
Thank you for making the oil change a quick and easy process!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:44 PM

Grant, thank you for the kind review. We're always happy when we're able to pleasantly surprise people with time expectations. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Coeur D Alene, ID

12/28/2022

Verified Customer

10

Category: Service

Efficient and Timely Service Department

Very efficient on routine service and oil changes. Always friendly and helpful explaining the multi-point checks and process.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:42 PM

Anonymous, thank you for the excellent review. Efficient, friendly and helpful are all things that we strive for! Thank you for choosing Mike White Ford!

Employees worked with

NM

Nicholas M.

Post Falls, ID

12/22/2022

Verified Customer

10

Category: Service

Always efficient and helpful.

The staff is extremely knowledgeable and friendly. I always have a great experience.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2022 11:12 AM

Nicholas, thank you for the great review! We're very proud of our team and glad that you've had such great experiences with them! Thank you for choosing Mike White Ford!

Employees worked with

LK

LAURIE K.

Worley, ID

12/21/2022

Verified Customer

10

Category: Service

I love this place..

I have purchased most of my cars through private sales. So when I bought from Mike White Ford I had no idea what to expect after I made my purchase. They have treated me very well and have always been courteous and professional when I take my car in for oil changes. I highly recommended this place to purchase a car.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2022 11:10 AM

Laurie, thank you for the 5 star review! We're so glad that we were able to provide a pleasant dealer purchase and service experiences! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Rathdrum, ID

12/16/2022

Verified Customer

8

Category: Service

Car hood replacement

I ordered a new hood for my 2017 Explorer in April as the paint was blistering on the front of the hood. It did not arrive until December. My appointment was scheduled for Dec 13@ 7:00 a.m.
I also asked for an oil change. I was notified I needed new brakes. I received my car today, Dec 16. Everything looks good.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/20/2022 03:23 PM

Anonymous, thank you for the kind review. We wish that we had been able to get the hood faster but we're glad that it arrived and looks great. Thank you for choosing Mike White Ford.

Employees worked with

TH

TERRY H.

Spokane, WA

Ford F350

12/16/2022

Verified Customer

10

Category: Service

service

always on time...great place to have truck serviced....

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/20/2022 03:22 PM

Terry, thank you for the 5 star review. We always strive to be on time and are glad when we're able to be. Thank you for choosing Mike White Ford!

Employees worked with

LO

LEON O.

Rathdrum, ID

12/14/2022

Verified Customer

10

Category: Service

Excellent service

Great service with the lube and very quick

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/16/2022 03:15 PM

Leon, thank you for the excellent review! We look forward to serving you again in the future!

Employees worked with

CV

CLARK V.

Dalton Gardens, ID

12/14/2022

Verified Customer

10

Category: Service

Fast and efficient "The Works" service.

I was in and out in about 45 minutes. Never had that experience at my previous service location.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 09:52 AM

Clark, thank you for the 5 star review! We aim to please and love to be a pleasant surprise! Looking forward to serving you again in the future!

Employees worked with

RM

RONNIE M.

Pinehurst, ID

12/12/2022

Verified Customer

8

Category: Service

great job

na

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 09:52 AM

Ronnie, thank you for the great review! We hope to earn that 5th star on your next visit with us!

Employees worked with

SF

STEPHEN F.

Athol, ID

12/09/2022

Verified Customer

10

Category: Service

Job well done

Have always found very friendly service. Had my F150 serviced today and it was completed sooner than what I anticipated. A job well done with great service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 09:54 AM

Stephen, thank you for the great review! We're always glad when we can beat expectations without compromising quality! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Coeur D'Alene, ID

12/07/2022

Verified Customer

10

Category: Service

Oil change

Great service

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:01 AM

Anonymous, thank you for the 5 star review. We're grateful that you chose Mike White Ford!

Employees worked with

AD

ANN D.

Coeur D Alene, ID

12/06/2022

Verified Customer

10

Category: Service

Was just in for service.

I always appreciate and feel your service department is top notch.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:02 AM

Ann, thank you for the great review! We're very proud of our service department and will pass along your kind words!

Employees worked with

RM

ROBERT M.

Priest River, ID

12/01/2022

Verified Customer

0

Category: Service

Usually great, not this time

Scheduled an appointment for an oil change, tire rotation, and tire repair. I was told, no problem, they have done tire patches for us in the past. I asked if I should wait or take shuttle to work. Brent was going to check...never heard, waited an hour, then I noticed shuttle was getting ready to leave, tried to ask him if I should go and got ignored. I ended up jumping in the shuttle so I could get to work. When I returned to Ford, I was told they could not patch the tire because it already had a plug? I was confused? In the past, they instructed us to put in a plug until we could get it to them to patch. Cole took over and tried to help us. He said sorry for miscommunication, it will be done. We waited over an hour, thought the truck was done, when we got home, noticed no patch had been done and tires were not rotated (which was part of the service that we paid for). Seems like lately haven't been getting the great service we used to get. bummer. We have bought all of our vehicles there, have them all serviced there. Disappointed. Paid for oil change and tire rotation...hopefully oil was actually changed, because I know the tire rotation was not done.

Employees worked with

Verified Customer

Medical Lake, WA

11/30/2022

Verified Customer

10

Category: Service

Service Dept

White's service dept is outstanding. They're always courteous, prompt and professional. We brought our vehicle in for normal maintenance and we were in/out in about an hr.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:16 AM

Anonymous, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

SK

STEVE K.

Worley, ID

11/28/2022

Verified Customer

10

Category: Service

Scheduled Maintenance

Courteous and thorough service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:05 AM

Steve, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

RB

RONALD B.

Oakesdale, WA

11/28/2022

Verified Customer

10

Category: Service

Service

Awesome job they were super busy but still able to get my rig back to me in a timely manner

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:05 AM

Ronald, thank you for the awesome review! We're so glad that we were able to take care of your vehicle and get you safely back on the road!

Employees worked with

Displaying Review 381 - 400 of 469 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.