avatar

Bryan Murillo

Service Writer/Manager
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(134 reviews)
92

CS
CLYVE S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Best Experience across the board
I was delighted with my experience
Responsive / fair / transparent / friendly and fast
Won't be going anywhere else - this is now my go to place
Owner from Midtown Auto Repair- Goodyear responded on 03/08/2025 09:38 AM

We're glad to hear you had such a delightful experience! It sounds like our team hit all the right notes with you—responsive, fair, and maybe even a little speedy. We're honored to be your go-to place; we promise to keep our friendly faces on! Here's to many more smooth rides ahead.


RF
ROBERT F.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
verified customerVerified Customer
10
Midtown auto review
My auto repair being assisted by
Bryan, was professional and help me understand the process.
I cannot say enough in gratitude for Brian , for his help.
Owner from Midtown Auto Repair- Goodyear responded on 03/03/2025 09:36 AM

We're pleased to hear that Bryan provided you with such professional assistance and made the repair process understandable. It's great to know that he really helped you out—consider him the “auto whisperer” of Midtown Auto Repair. If you need anything else in the future, just give us a shout!


BN
BRIAN N.
Chicago, IL
Lexus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Great, reliable service
Bryan and company are solid. I’ve been to midtown auto a few times for service and always had a positive experience. Competitive pricing and quality service.
Owner from Midtown Auto Repair- Goodyear responded on 03/01/2025 09:39 AM

Thank you for taking the time to share your positive experience! It’s great to hear that our service has kept you smiling and your vehicle running smoothly. We pride ourselves on competitive pricing and quality work, so it's wonderful to know we're hitting the mark. Looking forward to keeping your auto adventures on the road!


PG
PATRICIA G.
Chicago, IL
Saab *9-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Outstanding simply over the top service.
I would most definitely recommend your company to anyone and everyone that I know who needs help with their car. The staff there is superb. The work is outstanding. The people who work there are knowledgeable and concerned about your car just as you are I will definitely be back for more service whenever I need it.
Owner from Midtown Auto Repair- Goodyear responded on 02/25/2025 09:36 AM

It's fantastic to hear that you had such a positive experience with us! Our team takes great pride in treating your car like our own—after all, it's the unsung hero that gets you where you need to go. We genuinely appreciate your recommendation and look forward to providing excellent service every time. Your car might just be begging for a check-up sooner than you think!


AM
ARUMA M.
Chicago, IL
BMW 430 SERIES
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2025
verified customerVerified Customer
9
Great service!
Midtown Auto Repair is the best!! Over the years, we have taken our cars there for tire repair/purchase, typically in an urgent situation. They have never turned us way and have always done a great job!
Owner from Midtown Auto Repair- Goodyear responded on 02/24/2025 09:37 AM

We appreciate you taking the time to share your experience! It sounds like Midtown Auto Repair has become your go-to pit stop for tire emergencies. We’re delighted to hear that our team has been there for you, ready to tackle the unexpected tire troubles that life throws your way. Keeping you rolling smoothly is our mission, and we’re glad to have met the challenge! Here’s to many more successful repairs and less urgent situations in the future!


SS
SHANTOL S.
Dolton, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2025
verified customerVerified Customer
10
Accurate diagnosis
Welcoming fast efficient trusted Cost considerate. Please support these more than capable highly trained mechanics...u won't be disappointed...my Go to from now on !!!# Keep up Excellent work Guys!
Owner from Midtown Auto Repair- Goodyear responded on 02/24/2025 09:37 AM

We appreciate you taking the time to share your experience. It’s great to hear that our team made you feel welcomed and provided efficient service. We strive to be the trusty sidekick for all your auto repair adventures, and it sounds like we hit the mark! Your support means a lot to us, and we’ll keep the engines running smoothly on our end. Looks like you’ve found your auto repair home!


NR
NICK R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Good service, good quality, good price!
Came in to have my battery changed, got a quote for replacement and installation for under $300! Not only that, Brian, the manager, was very friendly and walked me through the entire process. The battery is also good quality (heavy duty) so great value! Definitely would recommend
Owner from Midtown Auto Repair- Goodyear responded on 02/23/2025 09:37 AM

We're glad to hear you had a great experience with your battery replacement! It’s always nice when a little electricity can spark such joy. We're proud to offer quality products at a price that won't short-circuit your budget. If you have any more automotive needs or questions, feel free to swing by anytime! Your recommendation is greatly appreciated.


RA
RICHARD A.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Owner from Midtown Auto Repair- Goodyear responded on 02/20/2025 09:39 AM

We’re glad to see you enjoyed your experience with us! It seems like your car is in good hands, and we like to think we can work some magic under the hood. If there's anything else we can do to keep you rolling smoothly, don't hesitate to let us know.


BH
BEAUNICA H.
Chicago, IL
Jeep *CHEROKEE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Repair
Midtown employees are very nice and knowledgeable they make you feel comfortable when making decision when making an repair for your vehicle
Owner from Midtown Auto Repair- Goodyear responded on 02/19/2025 09:38 AM

We're glad to hear our team made you feel right at home! After all, choosing vehicle repairs can sometimes feel like deciding which ice cream flavor to pick - there are so many options! Our knowledgeable staff is here to guide you through every step, making the process smoother than a freshly waxed car. Your comfort and trust mean a lot to us. We're always here to help you keep your vehicle running smoothly!


JN
JOSE N.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Repairs on my Mercedes benz
Perfect maintenance solution in your facility work. It's done in 1 day.
With professional mechanics.
Owner from Midtown Auto Repair- Goodyear responded on 02/16/2025 09:37 AM

We're glad you found our maintenance service to be the perfect solution. Our team prides itself on getting the job done efficiently, so limiting maintenance to just one day feels like a win. And hey, who doesn't love professional mechanics that get the work done? Thanks for choosing us; we appreciate your feedback!


CL
CRAIG L.
Chicago, IL
Mazda
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
Great service
Fantastic service. Bryan was extremely helpful.
Owner from Midtown Auto Repair- Goodyear responded on 02/10/2025 09:37 AM

It's great to hear that you had such a positive experience with us! Bryan is indeed a gem when it comes to helping our customers. We're glad our team could provide you with fantastic service. If you ever need anything else or just want to chat about cars, we're here!


MF
MIKE F.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Great people great service
Great people great service
Owner from Midtown Auto Repair- Goodyear responded on 02/09/2025 09:38 AM

We appreciate you taking the time to share your experience. It's always nice to hear that our team's dedication to excellent service is making a difference. We aim to keep the wheels turning smoothly for everyone. If you need anything else, just give us a shout!


YS
YIANIS S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Great
Quick and helpful. Smooth process and our tires were fixed same day. Very friendly and helpful staff
Owner from Midtown Auto Repair- Goodyear responded on 02/07/2025 09:38 AM

We appreciate your feedback and are delighted to hear that you found our service quick and helpful. It’s great to know that we could get your tires fixed in a jiffy! Our team takes pride in being friendly and supportive – we aim to make your visit as smooth as possible, just like your newly repaired tires. Drive safe, and may your journeys always be trouble-free!


AH
AMDEH H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Great experience
Great experience Great prices
Owner from Midtown Auto Repair- Goodyear responded on 02/05/2025 09:38 AM

We’re glad to hear you had a fantastic experience with us and found our prices to be on point! It sounds like we hit the sweet spot between quality service and great value. If you ever need assistance again, just swing by—no appointment required for a friendly chat or another round of great service.


SS
gravatar
SHARYN S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Exceptional Customer Service!
First time at Midtown. I already knew what was most likely needed, so there wasn't any surprises. I was impressed from the moment I walked in and was greeted with a pleasant smile and by name. They are extremely efficient and have one person examine your car beforehand and another after the maintenance or repairs are completed. They also accept the Costco membership 15% discount coupons, which is an added perk if you are a Costco member. I will be back.
Owner from Midtown Auto Repair- Goodyear responded on 02/01/2025 09:38 AM

We're delighted to hear about your first visit to Midtown Auto Repair! It sounds like you experienced a seamless blend of efficiency and friendliness – just like a well-oiled machine, right? It's great that we could align with your car maintenance expectations without any surprises. And who doesn't love a little extra savings, especially with those Costco discount coupons? We're all about making your visit not only smooth but also rewarding. We look forward to your next visit where we can keep your vehicle running in top shape!


AK
ALICE K.
Winfield, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
My 2d time at Midtown, service was outstanding and customer service was the BEST!!!
My car wouldn’t start, so I had it towed 37 miles to Midtown. Midtown told me that if I paid for a higher AAA level ($27) AAA would tow the car for free. That info saved me $250!!!!
I have an older BMW. I need knowledgeable mechanics to keep it in good working order. I am absolutely pleased with the knowledge and skill of Midtown mechanics. They have a lot of training and experience with foreign cars. They do better work than the BMW dealer.
I strongly recommend Midtown to my friends.
Owner from Midtown Auto Repair- Goodyear responded on 01/31/2025 09:37 AM

It's fantastic to hear that our team could save you a pretty penny on the tow—consider us your roadside superheroes! We take pride in our knack for keeping your BMW running smoother than a hot knife through butter. We aim to keep our customers happy and their cars even happier, especially when they come with a little more European flair. Sharing your experience with friends is the best compliment we can receive, so we appreciate you spreading the word! We’re here for all your BMW needs, ready to keep it purring like a well-fed cat.


EP
EMILY P.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Great Customer Service & Advice on Repairs
The Chicago winter got the best of my car this January with below 0 temps. I had my car towed to Midtown Auto Repair needing a new alternator and battery. The team at Midtown, specifically Brian, were super helpful and responsive to all of my questions. I also really appreciated that they found some additional repairs that were needed and were transparent about the urgency of each one. I didn’t feel like my car would fall apart if I didn’t fix every single issue, and I knew which ones were most urgent as they’re safety concerns. I’ll definitely be returning to Midtown for future repairs!
Owner from Midtown Auto Repair- Goodyear responded on 01/31/2025 09:37 AM

It's fantastic to hear you had such a positive experience with us, especially after your car faced the brutal Chicago winter! Dealing with subzero temps is no easy task for any vehicle, but we're glad we could help bring it back to life. Our team strives to keep things as transparent as possible—after all, we want you to feel like you're getting a thorough inspection without the feeling that your car is on the brink of becoming a modern art installation. We're here to ensure your ride is safe and sound without sending you into a panic over every little problem.Looking forward to assisting you with future repairs—may your car stay warm and cozy all winter long!


PM
PETE M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
9
Nice place
I’ll go back if I need more services done. Prices are decent and the customer service was very good
Owner from Midtown Auto Repair- Goodyear responded on 01/30/2025 09:37 AM

We appreciate you taking the time to share your experience! It's great to hear that you found our prices reasonable and that our customer service hit the mark. We're always here to help when your vehicle needs some TLC, so just consider us your friendly neighborhood pit stop. Safe travels until then!


MM
MARIEL M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Oil Change
The gentleman at the front desk was really nice and made the entire experience fantastic. I will be coming here from now on!
Owner from Midtown Auto Repair- Goodyear responded on 01/30/2025 09:37 AM

We appreciate your feedback and are glad to hear our front desk team made such a positive impression! It's always nice when a little friendly service can turn a routine trip to the shop into a fantastic experience. We're looking forward to seeing you again—consider this your new auto repair home!


CT
CARL T.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Tire Repair
The team at Midtown is fantastically professional. So glad they are a part of our community.
Owner from Midtown Auto Repair- Goodyear responded on 01/29/2025 09:37 AM

We appreciate your feedback and are delighted to hear that you find our team to be incredibly professional. It's wonderful to know that we can be a part of the community and serve customers like you. If our expertise keeps your wheels turning smoothly, we've done our job right!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.