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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

CM
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Carl M.
Palm Coast, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
This service department shows not a hint of doing anything more than what's absolutely necessary
Terrible terrible. My experience during this visit was terrible. The service writer had no intention of doing anything more than the absolute minimum. I brought the car in for 2 recalls: 1- Air bag clock spring and 2- seat belt retainer. The test for these recalls required that a code reader be attached to decipher codes. Since this code reader was being attached anyway, I asked the service writer if the tech could tell me if codes were present for a problem I was having with the fuel gauge, and an intermittent issue I was having when the car reached 2000 RPM. Before the words could leave my mouth, she said $100 for the each test. Keep in mind that some auto parts stores do this for free. The Hyundai dealer who services a customer's car cannot do it complimentary? ALSO- I brought in a coupon for a multi point inspection. When the recall item was repaired, and te car was ready for pick up, the service writer said this multi inspection couldn't be done because she couldn't find an available lift. She needed a lift to check tires, fluids and the like? Really ??? AND ... she wrote on the service report that the multi point inspection was performed. Unbelievable. Like I said, terrible TERRIBLE. Once this car is sold I will never NEVER consider buying another Hyundai, because the way these cars are made I would need a good service dealer, and St. Augustine Hyundai is the worst car dealer I've encountered in all my years of owning cars.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/07/2017 02:29 PM


Thank you for taking the time to speak with us today. Our apologies for the uncharacteristic level of service you received and we appreciate you allowing us to inspect your concern at no charge to you. We value all of guests and will make every effort to keep you satisfied.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/08/2017 02:40 PM


 Thank you for bringing in your vehicle today for us to reinspect. I hope we provided the service we are known for. Please let me know if I may ever be of assistance.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
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KEVIN M.
2013 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Did not rotate the tires correctly
Directional tread requires that tire tread 'face' forward. The tires are marked for this but after my most recent service two of the tires were facing backward resulting in excessive road noise.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/12/2017 06:53 AM

Thank you for taking the time to share you last visit with us. Our deepest apologies for the uncharacteristic level of service you received. Cheryl will be following up to make this right for you. Please reach out to me personally if I may be of further assistance.

Sincerely,
Joe King
Service and Parts Director
JoeKing@hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/12/2017 11:23 AM

 Thank you for speaking with Cheryl today. We appreciate your understanding and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
TM
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Theodore M.
Galena, OH
2015 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/09/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor interest in basic customer value
Hyundai Consumer Affairs Case#: 9991618
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/10/2017 07:25 AM

 My sincere apologies for the uncharacteristic level of service your wife received with her reservation not showing up from BlueLink. I appreciate her bringing this to my attention so that I could address this with BlueLink and have it corrected. Our foundation is built around customer service and our numerous #1 Service Dealership in the District Awards from Hyundai reflects this commitment from our service team. I would love the opportunity to gain your confidence in our service department, please feel free to contact me personally at 904-797-7800 Ext 120.

Sincerely,
Joe King
Service and Parts Director
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JV
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Judy V.
Saint Augustine, FL
2014 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
verified customer Verified Customer
Category: Service
Good customer service
I spoke to Cheryl yesterday she was fantastic!! She resolved my issue and understood my concerns.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2017
Service Type: Maintenance
Category: Service
Really inspect the car
Wiper blades are important
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/05/2017 05:51 AM

 Thank you for taking the time to share your service experience with us. We appreciate you bringing this to our attention and our apologies for any inconvenience this may have caused. Cheryl will be following up with you to make sure we make this right. Thank you again for your continued loyalty.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JG
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JOHN G.
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
MORE APPOINTMENTS THAN THEY CAN HANDLE.
WHEN YOU HAVE AN APPOINTMENT AND STILL HAVE TO WAIT 2 HRS FOR AN OIL CHANGE THERE IS SOMETHING WRONG.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/02/2017 09:44 AM

Thank you for sharing your service experience with us and speaking with Cheryl today.  We appreciate the feedback as it assists us in improving our guest's experience. Our sincere apologies for any inconvenience the extra time may have caused you.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/03/2017 09:38 AM

I greatly appreciate you taking the time to speak with Cheryl yesterday and if I may ever be of assistance please feel free to contact me personally.

Sincerely,
Joe King
Service and Parts Director
Hyundai of St. Augustine
"Excellent Service from Excellent People"
904-797-7800 Ext. 120
JoeKing@Hyundaiofstaugustine.org
Employees worked with
CB
CHERYL BUCK
Verified Customer
St. Augustine, FL
2014 Hyundai Elantra
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2017
verified customer Verified Customer
Category: Service
service
waited to long for oil change
Not Recommended
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
RO
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Robert O.
St. Augustine, FL
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/25/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Plan on waiting over an hour for oil changed
We consistently have to wait an hour to two hours every time we get our oil changed. This is after scheduling appointments. We try to get the first appointment of the day, and we still have to wait. This has been going on for years. The only reason I continue is bc only Hyundai dealerships can credit a gas card to adjust for a miscalculation of miles per gallon by Hyundai when we purchased the car.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/27/2016 09:57 AM

Thank you for your candid feedback as this helps us in enhancing our processes. Looking at your previous history it shows we had to perform open recalls/campaigns as well as the oil changes and tire rotations needed. On this visit, additional time was needed to diagnose a tire pressure light on the dash. The extra time to service your vehicle is due to the additional repairs,diagnosis and recall/campaigns on top of the oil changes. Our sincere apologies for this not being explained to you. Your advisor will be reaching out to speak with you. Please feel free to contact me if I may ever be of assistance.

Sincerely,
Joe King
Service and Parts Director
JoeKing@Hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
WG
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WILLIAM G.
2013 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2016
verified customer Verified Customer
Category: Service
Bill
Dealership went out the their way to rectify my issue. I am satisfied with their prompt action.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/07/2016
Service Type: Maintenance
Category: Service
Bill
Over 2 hours for an oil change.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/07/2016 09:41 AM

Thank you for taking the time to share your last service experience with us. Our apologies for the amount of time it took to get you in and out on your last visit. Your feedback is greatly appreciated and will be reviewed with our reservation schedulers to prevent this in the future. We value you and your time and hope the 6 1/2 years of being a loyal guest will allow us the opportunity to continue to service your vehicle. As discussed, Miss Buck has added your next service to be on us in your service file.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Satsuma, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Dishonest,faulty work
Trim piece left off door handle,multi point inspection not done properly.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2016 06:41 AM

 Thank you for sharing your service experience with us. Our apologies for the uncharacteristic level of service you received. I have tried numerous times to contact you personally to discuss your visit with us. While we strive to exceed all of guest's expectations, it appears we missed the mark. Your feedback is crucial to us to help us to continue improving our processes. Once again, our sincere apologies and please contact me personally to discuss this further.

Best Regards,
Joe King
Service Director
Hyundai of St Augustine
904-797-7800 

Employees worked with
CB
CHERYL BUCK
AC
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ALBERT C.
Palm Coast, FL
2013 Hyundai Elantra GT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Service has failed me 3 time here
Sales if fine service is another story.
I don't know if I would recommend or not.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/03/2014 05:56 AM

Mr. Cordwell,

 

 Our sincere apologies for the amount of extra time it took on your repairs. Thank you for your feedback as it is the only way we can correct our processes. Please let me know if you would like to take me up on my offer.

Sincerely,
Joe King
Service Director
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
KD
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KENNETH D.
Palm Coast, FL
2009 Hyundai Azera
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Dept Worst Ever Experienced
Last 5 (FIVE) service/repair visits to this dealership the problem was not fixed correctly the 1st time and/or exacerbated by what they did. I will never return there.
Not Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 09/03/2013 08:53 AM

Mr. Difiore,  

Our sincere apologies and we appreciate you bringing this to our attention.   Your experience is uncharacteristic of the work performed by our technicians, and we apologize that mistakes were made on your vehicle. 

We recognize that we are not perfect, and it is only through candid feedback like yours that you have provided that we may use this information to improve our organization.

Best Regrds,
Andrew DiFeo  (C/O Joe King, Service Director)
Owner/GM
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
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