Business Solutions

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CARLOS D CIFUENTES ARROYAVE

Sales Manager
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(13 reviews)
88
Send a Message to CARLOS D

Verified Customer
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
verified customer Verified Customer
10
Category: Sales
Santa Cruz
Overall, this was the easiest and best experience I've had buying a new car. I highly recommend this dealership and especially Carlos. He's been amazing to work with.

KR
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Kimberlea R.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customer Verified Customer
10
Category: Sales
Hassle Free Experience
My experience at Hyundai was great. Good customer service and super easy paperwork process. This was a hassle free experience. I’m glad I got my car at this dealership.

Verified Customer
Campbellsburg, KY
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/07/2021
verified customer Verified Customer
5
Category: Sales
Salesman was very knowledgeable, professional and helpful. I also like the car, but...
The salesman was very knowledgeable, professional and helpful. And I do like the little Kona.

However, the dealership did not do an inspection of my trade-in vehicle prior to making the deal, and they later found a problem with my trade-in and have complained to me about it. I was unaware of the defect with the trade-in. I think they should have done an inspection before the deal was made, to avoid this headache.

CM
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Cory M.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
verified customer Verified Customer
Category: Sales
Great sales team
Carlos was very welcoming, he approached me right on the spot to make sure I found what I needed. He had loads of information to share and I could tell he knew his stuff! He was not at all sales pushy, I loved how he asked me what works for me instead of what works for him.
Thank you Carlos
Recommended

KS
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Kevin S.
Louisville, KY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customer Verified Customer
Category: Sales
Buying a 2021 Hyundai Elantra
I needed to buy a new car due to someone totaling my 2019 Elantra (great safety features, everything worked as it should). My sales consultant Carlos Cifuentes was very friendly, knowledgeable and helped make the process easier.
Recommended

KS
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Kevin S.
Louisville, KY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customer Verified Customer
Category: Sales
Buying a 2021 Hyundai Elantra
I needed to buy a new car due to someone totaling my 2019 Elantra (great safety features, everything worked as it should). My sales consultant Carlos Cifuentes was very friendly, knowledgeable and helped make the process easier.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/06/2021
Category: Sales
Buying a 2021 Hyundai Elantra
I needed to buy a new car due to someone totaling my 2019 Elantra (Great safety features, everything worked as it should). My sales consultant Carlos Cifuentes was very friendly and knowledgeable and help make the process easier.
Recommended
Chris W., Sales Director from Hyundai Of Louisville responded on 05/07/2021

Hi Kevin, 
Thanks for taking my call and rescoring the survey for us and Carlos! 
Have a great day sir!
Kind regards,
Chris Wilkinson


BB
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Brandon B.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customer Verified Customer
Category: Sales
Awesome dealership
They work with you to get you to the payments that you are comfortable with.
Recommended

CH
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Christopher H.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
verified customer Verified Customer
Category: Sales
Great Customer service
They really go above and beyond here and not only know their inventory well but are able to address your needs and wants with great care to affordability
Recommended

AL
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Aleigh L.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
verified customer Verified Customer
Category: Sales
Great experience
I bought a 2021 Hyundai Tucson. My salesman was Carlos, he was friendly and knowledgeable. My parents bought a 2021 Hyundai Sorento from him and they were the ones who recommended him to me, I’m so glad I chose to go here. I love my car!!
Recommended

WM
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William M.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
verified customer Verified Customer
Category: Sales
Awesome Faculty
Carlos was and is awesome. He has continued to help me along even after my purchase is complete. He has been up front and honest throughout my experience. The finance manager spent considerable time working with Hyundai Finance to lower my APR. This time was greatly appreciated. The gentleman that finished my paperwork with me answered all of my questions and explained the terms of the contract in easy to understand language. He gave me recommendations for local places for different accessories and was extremely nice overall.
Recommended

WL
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William L.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
verified customer Verified Customer
Category: Sales
The best dealership in Kentucky
I have purchased many Hyundia over the years. And this is the only dealership I go to.Mgr David Jones,salesman Carlos Cifuentes were outstanding.
Recommended

YM
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Yolanda M.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
verified customer Verified Customer
Category: Sales
Greate custumer service.
I was very please with the sales person that sold me the car. He was very respecful and made sure I had a good experience.
Recommended

RB
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Richard B.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020
verified customer Verified Customer
Category: Sales
Richard & Carl Bryan
Great experience!!!!
Recommended

PB
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Pamela B.
Memphis, IN
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/14/2020
verified customer Verified Customer
Category: Sales
Service
Happy with everything
Recommended
HERMAN R. from Hyundai Of Louisville responded on 11/14/2020

We are so sorry to see your unhappiness with the purchase of your New Palisade. Thank you for the Great responses to the questionair. We will continue to try and get intouch with you to see if we can make things totally right for you. Herman Robinson Sales Manager


Displaying all 14 Review
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