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COLIN HENRY

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(364 reviews)
83

Reviews of COLIN HENRY

Verified Customer
Temple Hills, MD
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service sucks
I wouldn’t take my car there unless you want your vehicle to return with issues it didn’t have previously.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:14 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for the concern you are having with your vehicle. If it is not right, please bring it to our attention so that we can address the concern promptly for you. I will contact you to address the concern. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
CL
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Charles L.
Lanham, MD
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
POOR
I was just not happy from beginning to the end and the car was dirty when I asked to clean good to have it appraised....
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2018 10:05 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
CH
COLIN HENRY
Verified Customer
Shady Side, MD
2017 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
post
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:53 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
CH
COLIN HENRY
DT
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Danny T.
Washington, DC
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Outrageous charges even for a dealership
Charges were exorbitant. Some services were perhaps unnecessary or ridiculously overpriced. Minimal interest in customer satisfaction. Maximum concern with service department profit.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/25/2017 04:28 PM

Thank you for leaving your feedback. I genuinely value the opportunity to hear where I can improve my service, and I’m sorry this service experience didn’t go as well as I wanted it to. Please do not hesitate to contact me so that we can discuss any issues you may have.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
CH
COLIN HENRY
AS
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Angela S.
Hyattsville, MD
2012 Hyundai Genesis
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/27/2016
verified customerVerified Customer
Category: Service
Poor service
Poor service
Not Recommended
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
AS
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Angela S.
Hyattsville, MD
2012 Hyundai Genesis
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/27/2016
verified customerVerified Customer
Category: Service
Poor service
Poor service
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2016
Service Type: Maintenance
Category: Service
It's not at all
Very poor service
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/19/2016 08:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this visit with you. I do apologize that you had a bad experience.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
LD
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Leonard D.
Temple Hills, MD
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2016
verified customerVerified Customer
Category: Service
Immediate response
Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/11/2016
Service Type: Repair
Category: Service
Disappointed
I am extremely disappointment with Pohanka Hyundai. I have been taking my car to this dealership since having my car and trusted their advice. Approximately 3 months ago I began having trouble with the battery of my car. I would go through period of not having my car start, having to contact roadside for a jump and then taking it to the dealership to be evaluated. On at least two occasions, the tech stated that there was nothing wrong with my battery and that it was good. On the third occasion, the tech indicated that the battery issue was due to factory issue with the gear shift, of which they replaced. At that time I again inquired if there was anything wrong with the battery and if it needed to be replaced, and I was assured wholeheartedly that the battery did not need to replaced and should last.

Two weeks ago, I had to replace the battery. When I inquired as to what happened to it, I was really provided an explantation other than it "it could be for a multiple of reasons". I then had to pay for the replacement as the warranty had "just" expired. Had the battery been replaced when I began having issue three months, I would not have had to pay anything.
My car is barely two years old and I should not be having any major issues with my car nor taking it back and forth to the dealership.

I am disappointed in the service and overall quality of my car if I continue to have issues.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/11/2016 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this issue with you and get more information. Please contact me so that we can discuss further.

Thank you



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 08/15/2016 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Thank you for taking my call and hope you are satisfied with the resolution.

Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Hyattsville, MD
2010 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
STAY AWAY
I took my car in for a start-up noise. I was told that my timing chain needed to be replaced. I paid over $2000 for the noise to be repaired, and there is no difference. It turns out that they diagnosed the noise as the timing chain based on a service bulletin, not based on inspection of my car. When I picked my car up, they said I may still get a little noise, but not to worry about it. Well, the noise is exactly the same as before, and I'm worried about it. The replacement of the timing chain did nothing to address the noise.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/24/2016 07:39 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. The option to do the repair with all that was needed was presented. the repairs were requested to be done ala-carte. To do the rest of the repairs, can be done at a  reduced rate.


Steve Benack
Service Manager
301-423-1100
Employees worked with
CH
COLIN HENRY
SJ
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SHARON J.
Martinsburg, WV
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Horrible Experience
Go to Jiffy Lube!! No sticker in my window to indicate next oil and filter change additionally tires pressure was not checked and traction light left on and unaddressed. Not happy at all. Please note this is a 2015 BRAND NEW vehicle this was my first oil change
Not Recommended
Employees worked with
CH
COLIN HENRY
RB
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REUBEN B.
Upper Marlboro, MD
2013 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/03/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
TERRIBLE EXPERIENCE WITH UNRELIABLE SERVICE AND TECH EMPLOYEES. I wish this were a joke, but it's not.
Let me start with what could have made this experience better:
1) The service department could actually do what they said would be done.
2) The technicians could do a much more thorough job checking out problems that were described by the customer.
3) The person who handles dents and scratches through the additional aftermarket package could actually get rid of dents and scratches and not leave buffering-compound sprayed all over my car.
4) The service department could actually call me back after telling me that they would do so. It has been almost a week so far.
WORST. CAR SERVICE. EXPERIENCE. EVER.
I am embarrassed to have purchased a vehicle from this dealership. I am embarrassed to have purchased a Hyundai. ESPECIALLY FROM POHANKA.
WHAT WILL STOP WORKING PROPERLY NEXT? I wonder if the service department always tells people they will do something and then fails to ever do it. Ever.
I have not completely given up on Pohanka Hyundai yet, but if I don't receive a call and have all my issues fixed, which were discussed and typed up by the service department and technicians, it will be game over, and I will plan on discouraging anyone from ever purchasing a Hyundai-- especially from Pohanka.

This one example wasn't a major issue, but it was one of my favorite parts and indicative of the kind of "full inspections" you are likely receiving from Hyundai:
I explained that the canvass had been drooping down from the sliding sunroof panel. I explained that I had needed to push it back up with my hand. The technician wasn't even told to look into it by the service department. After waiting 2 days for work to get done (which never got done), I now had to wait another hour for them to inspect the sunroof panel...and they told me everything was fine. I asked, "what did he do?" They replied, "he opened and closed the sunroof panel a couple times." Wow...NOW, I feel totally safe. What a magnificent example of the scientific method on display here! To add extra irony, when I went back to my car, I found the canvass drooping down from the sunroof panel! They had disregarded their own useless method, and failed to even see the problem I had literally described to them. I can only hope I never have to rely on them for problems like my brakes...
Not Recommended
Employees worked with
CH
COLIN HENRY
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