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Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(456 reviews)
83

JS
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JENNINE S.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
verified customerVerified Customer
Category: Service
Wonderful
Christian is the best! Kept me up to date on the progress of my repairs. Wonderful to work with and they do a great job.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:45 PM

Jennine, thank you for the wonderful review! We'll be sure to pass along your kind words to Christian! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Post Falls, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/18/2021
verified customerVerified Customer
Category: Service
Nice people but sketchy
I was treated very nicely but a couple of things. I think it is rediculous how much you charge for a new key and the programming. It cannot cost that much for that key and the programming could not take that long either.
I was told two visits ago that I needed new tires and when I said I would wait, the guy said "well I guess you can roll the dice". Yesterday I was told my tires were good. Hmmm So they got better in six months?
We have bought a truck and two cars there. Bought the expensive service warranty but can get a key for under $150.00? That should be done for less for loyal customers .
I might recommend this business and I might not
Recommended

RL
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ROBERT L.
Careywood, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
verified customerVerified Customer
Category: Service
Great Costumer service friendly and efficient
They were on time understanding of my concerns and evaluate and fixed my problems.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/15/2021 01:13 PM

Robert, thank you for the great review! We're so glad that our team was able to evaluate and fix your problems in a friendly and efficient way! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2021
verified customerVerified Customer
Category: Service
professional
courteous and thorough
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/12/2021 11:10 AM

Anonymous, thank you for the kind review! Courteous and professional are two words that we take a lot of pride in! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


VG
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VERNON G.
Post Falls, ID
Ford F450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021
verified customerVerified Customer
Category: Service
Inspection
Great service as always
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/09/2021 02:20 PM

Vern, thank you for the great review! It is always a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JS
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JEFFRY S.
Coeur D Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/02/2021
verified customerVerified Customer
Category: Service
Service & repairs were fine - cleanliness not a priority
The service on my car and the necessary repairs were done well and I am pleased. While I understand that you just get a voucher for a car wash following service, I did not expect the inside of my vehicle to be returned dirtier than when I dropped it off. Service techs may have needed to move items out of my cupholders, however the contents of my cupholders was dumped on the floor boards and left there. It also seemed like an air compressor was used to blow out debris from the cupholders and ended up all over my dashboard - without even a quick wipe. I don't expect my vehicle to returned cleaner but if should be left dirtier.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/03/2021 02:24 PM

Thank you for taking our call and discussing this situation with us. We really appreciate you letting us know that there was an issue so that we can work on it with our team. If you have any more input, please feel free to reach out to Ed Baker, our Service Manager at (208) 664-9211. We hope that we have the opportunity to serve you again in the future!


PS
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PATRICK S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2021
verified customerVerified Customer
Category: Service
Disappointing news, but the service has always been good.
We took a 2010 Expedition in for diagnostics and found the issues bigger than we expected, an estimated almost 8,000 in repairs. That's the way it goes, and the previous owner had been very rough on the vehicle. Can't complain about the service, just need to figure out whether it's worth repairing. Not ready to trade up to another vehicle yet, but the tricky part remains of figuring out what to do next.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2021 03:19 PM

Patrick, thank you for the 5 star review! We hate giving bad news to our customers, but we always want people to know all of the facts of a situation before they make a decision. We can't tell you what the best course of action is for you, but we'll be happy to support you in whatever capacity that we can! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JJ
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JASON J.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
verified customerVerified Customer
Category: Service
Service
Great service dept.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/02/2021 02:58 PM

Jason, thank you for the 5 star review! We're so glad that you had a great experience with our service team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


KS
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KENT S.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2021
verified customerVerified Customer
Category: Service
Warranty repair
2020 Explorer ST, check engine light-emissions issue. Dropped off for the repair and received the diagnosis later in the day as an O2 sensor heater. Up to 10 days to repair! Most parts avail in OR but one had to come from TN. They set up a rental car for the duration of the repair. Surprisingly received a call four days later that the repair was completed. Needed parts were found at another dealer and that expedited the repair. Good job Mike White Ford.
To the Ford Engineers-you suck! The requirement to remove the exhaust, transmission and part of the engine to replace an O2 sensor heater? Five hour shop job? Ridiculous!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/02/2021 02:57 PM

Kent, thank you for the kind review! While we're sorry that the issue existed in the first place, we're glad that we were able to get it sorted out for you. We will pass along your words to Ford Corporate as well. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customerVerified Customer
Category: Service
Great service department!
I’ve been in twice now with my Ford pick up and the service has been top notch ..... everyone is very friendly!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 03:25 PM

Anonymous, thank you for the 5 star review! We're so glad that you've had two good experiences here! We hope it's the beginning of a long term happiness streak! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021
verified customerVerified Customer
Category: Service
Christian is the man!
We travel all over the US and every time we stop in here we are greeted with a big smile and awesome service!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2021 03:05 PM

Anonymous, thank you for the 5 star review! We agree - Christian is the man! We'll be sure to pass along your kind words to him. It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


BK
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BRUCE K.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2021
verified customerVerified Customer
Category: Service
Service
Friendly, no hassle service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/18/2021 03:28 PM

Bruce, thank you for the great review! We want every experience that you have with us to be friendly and no hassle! That's just the way people should feel after visiting a business! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


LH
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LISA H.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
verified customerVerified Customer
Category: Service
Recall inspect and Fix
Easy in and out.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2021 01:56 PM

Lisa, thank you for the 5 star review! We're so glad that we were able to take care of your recall for you and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TS
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TINA S.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2021
verified customerVerified Customer
Category: Service
They checked with us before fixing the recalls.
They did a great job.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2021 01:48 PM

Tina, thank you for the 5 star review! We're so glad that we could make sure that your vehicle was in tip top condition before getting back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
verified customerVerified Customer
Category: Service
Happy customer
They got us in fast, took care of the problem, love your service department!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2021 01:48 PM

Anonymous, we're so glad that you're a happy customer! So glad that you had a great experience with the service department! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


GH
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GORDON H.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021
verified customerVerified Customer
Category: Service
Problem solved
I had trouble starting my F150. I brought it in and after discussing possible solutions Christian suggested we start by replacing my old battery. If thst solved the starting issue it would save me from not having to do diagnostic test. Made sense to me and it appears to have solved the problem. I like that I was given options and a repair was not pushed on me.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2021 03:17 PM

Gordon, thank you for the fantastic review! We're so glad that Christian was able to get you taken care of without an extra diagnostic! We always want to take care of our customers in the least expensive and most efficient way! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


DS
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DAN S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020
verified customerVerified Customer
Category: Service
Repairs
Frozen door locks , I made an appointment two weeks in advance , brought it in the night before . It was fixed by 11 am - every thing works great !
Thank you
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2020 08:28 AM

Dan, thank you for the great review! We're so glad that we were able to take care of your locks bright and early! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RL
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REBECCA L.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020
verified customerVerified Customer
Category: Service
Quick and precise
All was handled quickly and professionally.
Thank you Christian..you did great.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2020 08:27 AM

Rebecca, thank you for the great review! Fast and professional are two of our biggest goals for our customer! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SF
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STEPHEN F.
Athol, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2020
verified customerVerified Customer
Category: Service
Good & friendly service
Friendly with professional service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/28/2020 02:22 PM

Stephen, thank you for the good review! Friendly and professional are two of our biggest goals! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DM
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DONNA M.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customerVerified Customer
Category: Service
Christian listened to the problem and immediately knew what was wrong. This is the second time we have had the truck in for the same thing but this time I feel like we were taken seriously.
I explained above.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2020 03:11 PM

Donna, thank you for the 5 star review! Having to bring a vehicle in more than once for the same issue is never fun, but we're so glad that Christian was able to diagnose and get your issue taken care of! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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