CH

Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(456 reviews)
83

MH
gravatar
MAUREEN H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2023
verified customerVerified Customer
10
Category: Service
Always a great experience
Tech fixed the issue in a timely manner, Christian top notch customer service! Always impressed with the experience and service at Mike White compared to the dealership 10 min from my house, I take the 45+ min drive to Mike White for that reason
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/17/2023 03:39 PM

Thank you so much for your kind words, Maureen. We are so pleased to hear that Christian provided top notch service and that the issue was fixed in a timely manner. We appreciate your loyalty in driving from your house to visit Mike White Ford of Coeur d'Alene and we look forward to your next visit.


Verified Customer
Hauser, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2023
verified customerVerified Customer
9
Category: Service
Oil and filter changes
Service was completed on time on my diesel f-150. The service advisor was thorough in going over the everything. Waiting area is pleasant and comfortable.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/04/2023 02:09 PM

Thank you for your kind words and for choosing Mike White Ford of Coeur d'Alene! We are delighted that your service was completed on time and that our service advisor was thorough. We strive to make our customers experience as pleasant and comfortable as possible, and we are glad you enjoyed your time in the waiting area. We hope you continue to choose Mike White Ford for all of your service needs!


BS
gravatar
BRUCE S.
Spokane Valley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2023
verified customerVerified Customer
10
Category: Service
Great service
Everything on time as agreed
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/02/2023 12:09 PM

Thank you, Bruce, for taking the time to share your positive experience with us. We are glad you were satisfied with the service provided. We value our customers and appreciate your business.


DP
gravatar
DAVID P.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2023
verified customerVerified Customer
10
Category: Service
Recall work on my F350
Dropped off my pickup. Sales guys were great when I dropped it off. Service guys got it done ahead of schedule and pick-up was easy. Great job.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/01/2023 02:07 PM

Thank you for the wonderful review, David! We are thrilled to hear that your experience with our sales and service teams met your expectations. It is our goal to provide quality service in a timely manner, and we are glad that you were pleased with your visit. We look forward to seeing you again in the future.


JH
gravatar
JOHN H.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2023
verified customerVerified Customer
10
Category: Service
Amazing
I brought my f-150 in for a transmission service, spark plugs and oil change. Christian,The service advisor, was very professional and curious! I had some concerns about my driver side door handleand they took care of it with no problem. These guys are always awesome every time i come on for service. I did have a concern about one of my wheels, so the service Advisor and the service manager took care of it in a way i did not expect. Thank you so much!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/01/2023 02:06 PM

Thank you so much for your kind words, John! We're thrilled to hear that Christian and the team provided you with the excellent service that you deserve. We take pride in ensuring all of our customers' needs are taken care of and are delighted to hear that we were able to exceed your expectations. We are so glad you chose Mike White Ford of Coeur d'Alene for your service needs.


AG
gravatar
ADAM G.
Coeur D Alene, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/31/2023
verified customerVerified Customer
8
Category: Service
The tech wasn't able to find the code for the speed sensor.
The tech wasn't able to find the code for the speed sensor. I picked it up,drove it home and didn't drive it until 6:40 am the next day. The truck threw the code again only 3 miles into my drive. And then the next day did it again. I called and left a msg for Christian to call me back and I haven't heard back yet.

BH
gravatar
BRENDA H.
Spokane Valley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2023
verified customerVerified Customer
10
Category: Service
Excellent job
Thank you Christian for making sure that we were taken care! I am very pleased with the service center!! Very thorough in seeing that nothing was overlooked!!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/28/2023 01:54 PM

Thank you Brenda for your kind words and for choosing Mike White Ford of Coeur d'Alene! We are so pleased that Christian was able to ensure you received the best possible service. We're delighted to hear that you are so satisfied with your experience. We always strive to ensure that all our customers are taken care of with the utmost care and satisfaction. We appreciate your business!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2023
verified customerVerified Customer
10
Category: Service
Great work!
Always a great experience, friendly and timely.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/12/2023 11:06 AM

We are so pleased to hear that your experience was great, and that our staff were friendly and timely. It's our goal to ensure our customers are happy with the level of service they receive, and we're delighted that was the case for you. We look forward to your next visit!


Verified Customer
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2023
verified customerVerified Customer
10
Category: Service
Christian is great.
Christain has a great mindset. The part came in late and he still got the repairs done within the timeline. He's very knowledgeable about things that have broke and knows what repairs it will take. He talked me through the repairs and estimated costs so I could make informed decision about part availability.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:59 AM

Thank you for taking the time to provide us with such positive feedback about your service experience with Christian. We take pride in our commitment to providing excellent service to all of our customers and are delighted that Christian could provide you with the assistance you needed. We appreciate your business!


RM
gravatar
RAY M.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2023
verified customerVerified Customer
10
Category: Service
Warranty service for rear brake noise
When I drop off my Bronco Sport, I was told that they were running behind schedule, no problem they gave me a ride home. I was called when the job was almost completed, which was earlier than I expected AND they delivered my vehicle to my house. Unexpected great customer service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/22/2023 03:29 PM

Thank you so much for your positive review, Ray! We are so glad to hear that you were satisfied with our customer service. We always strive to provide the best experience for our customers, and we are glad that you appreciate our efforts. We look forward to seeing you again in the future.


JY
gravatar
JOHN Y.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2023
verified customerVerified Customer
10
Category: Service
Thorough check of Air condition unit !
The A/C unit was given a complete check and tune up and now works as expected .
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2023 04:19 PM

Thank you for your positive review, John! We are so glad to hear that the A/C unit was given a complete check and tune up and now works as expected. We strive to provide the best service possible and are glad that we could meet your expectations.


LM
gravatar
LEANNE M.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2023
verified customerVerified Customer
10
Category: Service
A recall part had to be changed.
I was very happy and satisfied with the service. It was done in no time at all and they were very courteous to me!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2023 04:18 PM

Thank you so much for your kind review, Leanne! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. We appreciate your business and look forward to seeing you again soon.


BS
gravatar
BRADY S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2023
verified customerVerified Customer
10
Category: Service
Good Service
Friendly trouble free service and very good service prices for a dealership, I will return and would recommend this dealer.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:09 AM

Thank you for your kind review, Brady! We are so pleased to hear that you had a great experience with us and that you would recommend us to others. We strive to provide friendly and trouble-free service and are glad that we could meet your expectations. We look forward to seeing you again soon!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2023
verified customerVerified Customer
10
Category: Service
AWESOME BUSINESS!!!
GREAT BUSINESS AND AWESOME EMPLOYEES, VERY HELPFUL AND KIND.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:10 AM

We are so pleased to hear that you had a great experience with us! Our team works hard to ensure that our customers are taken care of and we are glad that you felt that way. We appreciate your business and look forward to seeing you again soon.


JB
gravatar
JULIE B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2023
verified customerVerified Customer
10
Category: Service
Truck Repairs
Brought the truck in for some overdue TLC and had it taken care of as requested. As well it was determined in the inspection another issue which if not address could leave me stranded. As I do a lot of travel, this would have a major impact, broken down on the highway far from home is not anything I want to consider. They kept the vehicle and got the issue taken care of quickly. As I rely on this truck for my livelihood, I rely on Mike White to keep it in A-1 condition - and they do...
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/26/2023 03:55 PM

Thank you for your kind words, Julie! We are so glad to hear that we were able to take care of your truck and get you back on the road quickly. We understand how important it is to have a reliable vehicle and we are committed to providing you with the best service possible. We appreciate your business and look forward to helping you in the future.


Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2023
verified customerVerified Customer
10
Category: Service
Christian is great
Christian was the best. I have dealt with many service desks at numerous dealerships over they years. I have NEVER had someone do such a good job of keeping me informed and updated. I never had to wonder about the next step. Outstanding service!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:30 PM

Thank you for your kind words about Christian and our service desk! We are so pleased to hear that you had such a positive experience. We strive to provide the best customer service possible and it's wonderful to hear that we achieved that for you. We appreciate your business and hope to see you again soon!


Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2022
verified customerVerified Customer
10
Category: Service
They listen
We've had an intermittent issue with our Ranger since new. Instead of trying to convince us the issue was normal they listened and repaired the issue. Thank you Adam, Christian, and Dwayne.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/18/2022 04:40 PM

Anonymous, thank you for the kind words. We're so glad that we were able to get your Ranger in tip top condition! We will be sure to pass along your kind words to Adam, Christian and Dwayne!


Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2022
verified customerVerified Customer
10
Category: Service
Great Service Except
The repair service was Awesome, but they forgot to list on the service order additional problems I asked to be completed. They forgot to service; lube/oil, and fix our leaking spare tire.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:54 PM

Anonymous, thank you for letting us know about your visit. We will go over your experience with our team so that we can improve in the future.


ST
gravatar
SCOTT T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customerVerified Customer
10
Category: Service
Phenomenal in everyway
Thank you for the phenomenal service today. Christian went above and beyond! He was genuine and professional. I am always happy to get my truck serviced due to the high level of professionalism I am treated with.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:50 PM

Scott, thank you for the phenomenal review! We're so glad that Christian was able to take such excellent care of your vehicle. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!


KW
gravatar
KATIE W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
Category: Service
Great with kids!
The only way I could possibly describe my experience to the service department was beyond extraordinary! Christian Hansen and Matt Brunner went above and beyond! I have a 7 month old daughter and sometimes running errands with a teething baby can be hard. Christian kept her distracted and chatted with her while I looked over paperwork. That way I had no questions. Then after waiting in the lobby for a bit, trying to get her to take a nap, I asked Matt if there was anyway I could get her car seat to put it in another car to take her for a drive. He quickly responded "Absolutely!" Minutes later he comes around the corner with her car seat. Matt and Christian were the highlight of this visit; however, everyone in the service drive was so friendly and gave wonderful customer service. Every time I visit Mike White Ford in Coeur d'Alene the service department always exceeds my expectations. Thank you for making my service go smoothly with a teething baby!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:48 PM

Katie, thank you for the kind review! We're so glad that Christian and Matt were able to help make your visit more pleasant for both you and your little one! We look forward to serving the both of you again in the future!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.