Cole Patterson

Gregory, thank you for the great review! We're so glad that you enjoyed spending some time with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Anonymous, thank you for taking our call so that we could discuss your experience. We appreciate you taking the time and know that we took your concerns to heart. We hope that we have the opportunity to serve you again in the future!

James, we're sorry that we weren't able to diagnose your door issue during your oil change. While we always want to meet and beat expectations, we don't always have the ability to go above and beyond. If we had an open diagnostic appointment when you brought up the issue, we would have happily have taken a look however all of our technicians were actively working on other customer's vehicles. We want to do the best possible job for all of our customers, including yourself, meaning that we want to make sure that we do an accurate diagnosis of your vehicle while respecting the schedules of our other customers. We are more than happy to schedule a diagnosis and can promise to get you in within the next two weeks. Please call (208) 664-9211 and ask for Kevyn, our assistant service manager. Thank you and we look forward to serving you again in the future.

Keith, thank you for your thoughts. We have required our employees to wear face coverings, but you raise an excellent point regarding the waiting room. As of yesterday evening, signs were posted on every entrance door regarding the mask mandate and offering options for those who are unable to mask. We're right alongside you in the hope that the spread is contained sooner rather than later. We hope that you feel comfortable returning again in the future, whenever you need us. If you have any questions, please feel free to reach out to me at (208) 215-7277 or reply to this email. -Haley Baggins, Director of Culture, Training and Development

Dennis, thank you for taking our call regarding your concerns. As we explained, there are times where we are required to move seats to safely move the car, but this was not the case in your vehicle as we did not change the seat position at any time.

In regards to the headlight issue, your headlights are working as designed, which does not offer the automatic on/off feature. We're glad to answer any further questions you may have on the matter by calling the service manager Ed Baker at (208) 664-9211 or your service advisor Kevyn Erbe (208) 664-9211. Thank you.

Noel, it sounds like we had some communication issues on our end that we could have handled better. We apologize but are very grateful that you brought this issue up so that we can have dialogue with our team on how we can improve. We thank you for choosing Mike White Ford and hope that you give us the opportunity to serve you again.

Anonymous, we left a message on your phone to discuss this issue. We'd love to address this issue and get your input on it. Please call Ed Baker or Cole Patterson at 208 664-9211. We're so sorry that we didn't meet your or our expectations, as our goal is usually an hour or less. 

Joseph, thank you for speaking to us on the phone about your experience. We apologize again for the situation and thank you for your understanding. We hope that you will give us the opportunity in the future to serve you again so that we can serve you better! 

Anonymous, thank you for speaking with us on the phone. We're grateful for the feedback and apologize for the challenges that you encountered. We hope that the free oil change will lead to a much more positive experience for you in the future. We care deeply about our customers and want you to feel comfortable and confident in your vehicle needs. We look forward to serving you again in the future.

Jack, thank you for leaving this honest review. We're so glad that we were able to reach out to you and thank you for giving us the opportunity to solve your situation. Hopefully we will have the opportunity to serve you again in the future!

Marian, thank you for your honest review. Thank you for speaking with us on the phone as well. Again, we're very sorry about the floor protector. We agree - the little things are what sets a dealership apart and we dropped the ball on one of them. Thank you for your understanding. We hope to see you again in the future where we can improve upon your experience. 

Marty, thank you for the honest review. We're very thankful that you're giving us another opportunity to make this right and look forward to seeing you for your appointment. 

Jerry, thank you for the outstanding review. We're so glad that you had such a nice experience. We're very proud of both our staff and mechanics and they impress us as well! Thank you for choosing Mike White Ford!  We look forward to serving you and your Escape again in the future!

Alfred, thank you so much for letting us know about this issue. We said so on the phone as well, but we would like to apologize again for this incident. I can assure you that this is an incredibly rare oversight and our teams will be reviewing proper procedures to make sure that rare or not, this never happens again. If you change your mind and would like us to come and clean your garage floor, please do not hesitate to contact us. 

We apologize that you had a less than satisfactory visit. Our goal is always to make sure that everyone gets a fair deal and sometimes we aren't able to make a proposition make sense, either for you or for us. The reason we showed you multiple options was to give you a broader range of payment options than a single vehicle. We find that most of our customers prefer having more information and more options so they can make the best informed decision for themselves. We'd like to have the opportunity to earn back your business and give you a better experience. If you are interested, please call (208) 664-9211 and ask for Bill Duvall or Nate Bligh, our assistant General Manager and General Sales Manager. We'd love to give you a 5 star experience. 

We appreciate you writing this review Michael. I apologize for any inconveniences we caused during your service visit. Chelsea White (Service Manager) will be giving you a call, Monday afternoon to discuss this matter. We appreciate you choosing Mike White Ford and look forward to speaking with you.