CP

Cole Patterson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.8

(773 reviews)

80

Reviews of Cole Patterson

JB

JIM B.

Hayden, ID

Ford Super Duty F-250 SRW

07/08/2021

Verified Customer

Category: Service

Knowledgeable and great service

Service agent was able to accurately and quickly answer a couple of questions I had. The service was good and done in the time they said it would be done. I am very happy with my F250.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/12/2021 02:35 PM

Jim, thank you for the kind review! We're so glad that you had such a good experience with your service advisor and that your F250 was completed on time! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

TF

TERRA F.

Hayden, ID

07/05/2021

Verified Customer

Category: Service

AWESOME!!!!!

I was greeted as soon as I pulled into the service drive by Connor and then Cole took care of the rest. Fabulous place and Fabulous people! Highly recommend!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2021 09:35 AM

Terra, thank you for the awesome review! We're so glad that you had such a great experience with Connor and Cole! We'll be sure to pass along your kudos to them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JF

JOHN F.

Spokane, WA

07/04/2021

Verified Customer

Category: Service

Hats off to Connor and Cole!

I've been a Tom Addis/Parker/Mike White Ford customer for over 20 years. I've never been disappointed in the service for my Lincolns. Most recently, Connor and Cole were able to squeeze my car into their busy schedule so I could get it serviced before leaving town on an unexpected 3,000-mile road trip. Hats off to them!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2021 09:34 AM

John, first of all 20 years is quite impressive and we thank you for your loyalty! We're so glad that Connor and Cole were able to fit you in before your road trip! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

SR

STEPHANIE R.

Coeur D'Alene, ID

07/02/2021

Verified Customer

Category: Service

Excellent Customer Service

I bring my Lexus RX350 here to have it serviced, because of the excellent customer service and quality work I receive every time.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2021 09:30 AM

Stephanie, thank you for the excellent review! We're so glad that you have had multiple good experiences and are pleased with the work that we do on your vehicle! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

MK

MICHAEL K.

Coeur D Alene, ID

07/02/2021

Verified Customer

Category: Service

Great service!

My car was due to have its oil changed. When I arrived I was greeted by a service technician who asked me what services I was there for. I informed the technician that my car was due to have its ole changed and to have its tires rotated. The technician conducted a visual inspection of the vehicle for visual damage to the vehicle to insure that it wasn’t their fault. After the inspection was completed I was able to get a shuttle ride home from the dealership. I was really impressed by their level of professionalism. I look forward to seeing them at my next scheduled vehicle maintenance. Thanks

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:37 PM

Michael, thank you for the great review! We're so glad that things went so smoothly and you enjoyed your interactions with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

GH

GORDON H.

Harrison, ID

07/02/2021

Verified Customer

Category: Service

In and out quickly

I only had an oil change. The folks that received me were friendly. Cole called when the work was done. All done within the stated time frame

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:36 PM

Gordon, thank you for the great review! We're so glad that you felt warmly greeted! We'll make sure to let Cole and the team know of your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

06/30/2021

Verified Customer

Category: Service

Friendly service

Staff is always super friendly and always take time to answer questions. Waiting area is very comfortable.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:31 PM

Anonymous, thank you for the 5 star review! We're so glad that you've had such good experiences with our team and that you enjoy our waiting area! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

BH

BILL H.

Liberty Lake, WA

06/28/2021

Verified Customer

Category: Service

Great and fast

Great staff, very polite

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:29 PM

Bill, thank you for the great review! We're so glad that you had such a positive interaction with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

GF

GARY F.

Coeur D'Alene, ID

Ford Expedition

06/28/2021

Verified Customer

Category: Service

Squeezed me in

I had an RV trailer trip planned with a couple of friends for months and on my test run of the trailer a few days before I developed trailer sway. I went on the web to find out what may cause it and found that it may be the vehicle and decided that I needed it checked out as it could be very dangerous. They checked the rig out the day before and gave it a clean bill of health regarding my specific concerns. With that peace of mind I enjoyed a week camping and rafting the Lochsa River. I also slowed my speed and experienced no sway.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:28 PM

Gary, thank you for the fantastic review! We're so glad that you got your vehicle checked out prior to your trip! We're also glad that you were able to take your trip with added peace of mind! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

DS

DIRK S.

Hayden, ID

Ford F350

06/27/2021

Verified Customer

Category: Service

It was free!

Was in for a maintenance appt that was included in my purchase of the vehicle last year. Online appt made, reminder was sent, they completed service in record time and gave me a report on my vehicle. Easy and quick.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:26 PM

Dirk, thank you for the fantastic review! We're so glad that everything went smoothly and quickly with your appointment! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

06/24/2021

Verified Customer

Category: Service

This is the place to take my Explorer

I have total confidence in Mike White Ford for my 2018 Explorer service & maintenance. Everyone is friendly, knowledgeable & they go out of their way to be helpful

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/25/2021 03:13 PM

Anonymous, thank you for the 5 star review! We're so glad that your Explorer was well taken care of and that you enjoyed meeting with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

BL

BRENT L.

Coeur D Alene, ID

06/23/2021

Verified Customer

Category: Service

All questions answered.

Went in with several questions about warrantee coverage and to get an oil change. The person helping me didn't know the answers when I asked, but found them out and called me with a follow up the same day. They did a great job, and have done so every time I've gone in.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:44 PM

Brent, thank you for the kind review! We may not know everything individually, but our team is proud to work together to get questions answered! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Spirit Lake, ID

06/20/2021

Verified Customer

Category: Service

The staff the place is great

The experience was great and every thing was done right.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:38 PM

Anonymous, thank you for the 5 star review! We're so glad that you enjoyed your experience with our team and as a whole! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

06/18/2021

Verified Customer

Category: Service

Personnel

Smooth and easy

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:30 PM

Anonymous, thank you for the 5 star review! We're so glad that your experience was smooth and easy! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RC

RICHARD C.

Rathdrum, ID

Ford F350

06/17/2021

Verified Customer

Category: Service

Great friendly service

We left our truck for an oil change. It was done promptly and service reps were courteous and accommodating. Good experience!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:29 PM

Richard, thank you for the great review! We're so glad that your oil change experience was smooth and fast! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

06/15/2021

Verified Customer

Category: Service

Friendliness

Staff are friendly, efficient and do the work in the time expected.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:25 PM

Anonymous, thank you for the excellent review! We're so glad that you enjoyed our staff and that your service was completed in the time expected! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

ND

NICK D.

Hayden, ID

06/12/2021

Verified Customer

Category: Service

Waiting for me

I chose a Saturday appointment so it wouldn’t conflict with work obligations. I’m grateful to have this option. I appreciate the folks who work on Saturday to accommodate my schedule. Excellent service. Car runs great!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:21 PM

Nick, thank you for the kind review! We're so glad that we were able to accommodate your schedule! Our goal is always to serve our customers in the best way possible, and that means having some additional options for scheduling! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

BE

BARRY E.

Hayden, ID

06/11/2021

Verified Customer

Category: Service

Service call

Thank-you for the efficient service call. I was greeted immediately upon entering the service area and my F150 was completed in a timely manner. While waiting for paperwork no less than three people checked to be sure I was taken care of. Thanks again.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:09 PM

Barry, thank you for the 5 star review! We're so glad that everything went so smoothly and pleasantly with your service experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

PW

PATRICK W.

Rathdrum, ID

06/11/2021

Verified Customer

Category: Service

Awesome service experience!

Service staff were polite and efficient. Was entertained my Curly, who has sold me 8 vehicles since 2013. I enjoyed my time.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:09 PM

Patrick, thank you for the awesome review! We're so glad that the service side went so well and that you were able to spend some time with Curly as well! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

MK

MATTHEW K.

Hayden Lake, ID

06/10/2021

Verified Customer

Category: Service

Best service department around

This crew is amazing! I would use these guys for all services big or small! Great place to get a deal on tires too! Use them for everything and you will be pleased :)

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 02:59 PM

Matt, thank you for the great review! We're very proud of our service department and really do have the lowest tire price guaranteed! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

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