Business Solutions
SureCritic / Hyundai Dealer / Huffines Hyundai Plano / DENNIS T ADKINS
DA

DENNIS T ADKINS

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(59 reviews)
65

Reviews of DENNIS T ADKINS

MK
gravatar
Min K.
Carrollton, TX
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
2022 hyundai Santa fe
Satisfied with everything.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/27/2021 05:47 AM

Min, thank you for taking the time to share your feedback. We look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service manager did right
Service manager stepped to the plate and took care of my concern/frustration. Job well done
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/22/2021 11:25 AM

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
AG
gravatar
Anthony G.
Plano, TX
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2021
Service Type: Maintenance
8
Category: Service
Huffines customer care gets a 5 star rating
Everybody at Huffines Hyundai of Plano care about the importance of customer care. A rare thing to find in this era. All the work is done in a timely matter so you can be on your way taking care of the things that matter most to you. 5 stars to the team at Huffines
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/22/2021 09:01 AM

Anthony, thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Dallas, TX
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quality care
I love the service I get at Huffine’s of Plano. They take excellent care of my car.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/14/2021 06:24 AM

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
CL
gravatar
Clarissca L.
Plano, TX
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I came in for am oil change and the service was great as always
I only take my car to the Hyundai in Plano on Coit given the service is always great.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/30/2021 03:15 PM

Clarissca, thank you for your feedback! We value your business and look forward to serving you again in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
NH
gravatar
Norma H.
Wylie, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wonderful customer service
I have already referred a friend and she takes her Santa Fe here for service now. She loves the service department too.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/29/2021 12:59 PM

Thank you so much for taking the time to share your feedback. We really appreciate it and we look forward to taking care of you in the future.
Craig Ellis Service Manager 972-202-2168

Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
So happy I chose Huffhines Hyundai to purchase and service my car.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 11/15/2021 05:09 AM

We cant thank you enough for you're feedback. Please let me know if there is ever anything we can do for you. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Irving, TX
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customerVerified Customer
10
Category: Service
Excellent
Great service. Thank you.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2021
Service Type: Repair
9
Category: Service
Good service and kind workers
Good service and kind workers.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/09/2021 07:37 AM

Thank you for your feedback, we are going to start a remodel Q1 2022. We look forward to seeing you next visit. I left a voicemail to visit with you.   Thanks Craig

Craig Ellis Service Manager 972-202-2168
DENNIS T A. from Huffines Hyundai Plano responded on 11/17/2021 08:23 AM

Thanks very much for allowing us to earn your business here at Huffines Hyundai Plano service.  We hope to continue to provide excellent service. We appeciate you choosing Huffines.  Dennis Adkins Jr

Employees worked with
DA
DENNIS T ADKINS
SI
gravatar
Samuel I.
Lewisville, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Smooth
No problems
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/03/2021 12:47 PM

Thank you! We appreciate  your business!

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Dallas, TX
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customerVerified Customer
10
Category: Service
Excellent and responsive
Huffines has excellent customer service. Dennis in service is forthright, honest and professional. This is my second car from Huffines and I will continue to make this dealership my home. If there is ever a concern, the management handles the issue immediately. Thank you!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/02/2021
Service Type: Maintenance
10
Category: Service
Good
My experience was excellent once I got there! However, it took 3 weeks to get an appointment for an oil change
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/03/2021 07:42 AM

 Thank you for your feedback. I am sorry for how long it took to get in. I left a voicemail to talk with you on your visit. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Richardson, TX
2007 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
efficient
Easy in and out of the service department.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/01/2021 02:40 PM

Thank you for your feedbacka nd for your business.  We will see you next visit. 

Craig Ellis Service Manager 972-202-2168

Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Frisco, TX
2016 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2021
Service Type: Repair
verified customerVerified Customer
6
Category: Service
Service
Overall, my experience was ok. Its a long story with a very simple repair. I needed both my sunvisors replaced under warranty and so I got in tough with the dealership and got my first advisor who was nice and responded quickly, he ordered my visors but never called back. Turns out he quit and my whole service went downhill. They had the visors on hold under my name but I had to wait 2 months for an appointment to be available. So I went around for 2 months with broken visors and when my appointment finally came I was given a new advisor who was FANTASTIC! He was very nice and understanding, but said that they didn't have the visors. Thankfully he double checked and he had my visors no hand. While my advisor was great, the time it took to install 2 visors was not. It took over an hour. I knew why it took so long becasue there were other cars in front of mine that had more pressing repairs, but my "repair" would take under 2 minutes. I didn't mind the wait, but I felt it should have been shorter. At least they washed my car and did the multi-point inspection, which i know adds time, but they said that I needed a new air filter and cabin filter even though I replaced them within the last 2 months. Long reveiw but I would recommend Hyundai Plano. Just be aware the person helping you could quit at anytime and leave you high and dry.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/01/2021 02:29 PM

I would like to talk to you on your previous service visit.  I left a voicemail, please call me back. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Great car, good service
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/01/2021 05:16 AM

We appreciate your support! thank you for choosing us! We look forward to serving you again in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
RR
gravatar
Rolando R.
Dallas, TX
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
The attention is good
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/01/2021 05:19 AM

Thank you for your support! We appreciate your business and look forward to serving you again in the future!

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
DB
gravatar
Deshaun B.
The Colony, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Satisfied Customer
Great service from start to finish. Only need to have the car wash machine up and running or send us to a nearby wash for full service that was promised to us.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/15/2021 09:31 AM

Thank you very much Deshaun! We are happy that Dennis was able to complete your service in a timely manner! Thank you genuinely for your business. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Garland, TX
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
They fixed the problem
Nice people!
Good service!
Clean place!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/15/2021 09:43 AM

Thank you for being our valued customer. We are so grateful and glad that we met your expectations!

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Garland, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service!
My service advisor Dennis listened to my requests and concerns. I continue to receive great service from this dealership.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/09/2021 07:49 AM

Thank you for your feedback, 

Employees worked with
DA
DENNIS T ADKINS
JG
gravatar
Joseph G.
Wylie, TX
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service!
Very friendly service. My car nice and clean ed when I got it back. Wait time was not bad. I give a 5 STAR ?
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/13/2021 12:01 PM

Thank you for your feedback! 

Employees worked with
DA
DENNIS T ADKINS
MF
gravatar
Mary F.
Garland, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent customer service and service staff.
The Lyft service you provide adds to the excellent customer service. Thank you!
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/06/2021 09:12 AM

We thank you very much for the wonderful remarks. We look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Dallas, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great customer service
Dennis Adkins was very helpful and addressed all my questions regarding my vehicle
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 11:53 AM

Everyone here really appreciates you taking the time to share your recent experience. Dennis really appreciates the comments as well. 

Thank you again, 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.