Business Solutions

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Doug Hazlett

Shop Manager
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(12 reviews)
75
Send a Message to Doug

DP
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DAN P.
Waukesha, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
verified customer Verified Customer
9
Good service
I had good customer service. The only complaint would be the cost of it all. I wasn't offered any coupons or discounts when spending a lot of money.
Doug H. from Midas of Waukesha responded on 03/26/2022

Thank you for the stars, Dan! All promotional offers can be seen on our website or on our sign when you come by. We appreciate you as a valued customer and thank you for using Midas in Waukesha.

Employees worked with

MG
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MATTHEW G.
Waukesha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
verified customer Verified Customer
10
Friendly, fair, and thorough
They always are so friendly and helpful. Even in the background the manager yelled Hello to me over the phone in having worked with me in the past and knowing my name. They accepted a coupon which was a few days past expiration which Retail stores won't do and they provided me other things they would recommend based on their review of the car but did NOT push/pressure any of it onto me. I love the relationship my wife and I have with our auto dealer Midas.
Doug H. from Midas of Waukesha responded on 03/14/2022

Hey Matthew! Thank you so much for your kind words and the time you took to write a review and give us five stars. I truly appreciate it. Let us know if there is anything we can do for you in the future!


CC
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CARMEN C.
Waukesha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
verified customer Verified Customer
10
Love midas
I love Midas, the service I receive is the best
Doug H. from Midas of Waukesha responded on 03/14/2022

Hi Carmen! Thank you for the five star review!

Employees worked with

SC
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SUE C.
Waukesha, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2022
verified customer Verified Customer
8
Oil change
I have always been happy with the service at Midas. I had my oil changed this week. I was disappointed that I was not told about the buy one oil change and get one free. Because I had paid for the oil change and used a coupon Doug would not delete the transaction and give me oil the change special. Very dissapointed.
Doug H. from Midas of Waukesha responded on 03/14/2022

Hi Sue! Thank you for leaving us a review. Sorry we could not get you the buy one get one free on your oil change at that time. Next service you have here just make sure you ask for me and we can give you a discount on the next oil change. 

Employees worked with

Verified Customer
Muskego, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2022
verified customer Verified Customer
0
Unprofessional
Went in for 4 tires to get put on had to wait almost 2 hours, they used an impact on my lug nuts and when I asked what they were torqued to they said 140, after leaving that day I heard a bang under my vehicle and I turned arround and asked what it was they said everything was fine, 1 month later my girlfriend was driving my vehicle home and the wheel sheared clean off the vehicle, I called midas and said how can you guys resolve this and they said I could get it towed there, I made sure there was no cost to me. After my vehicle being in the shop and not hearing anything for a week and a half I called back and randy said my total was going to be over 300 dollars for the parts. After I said It was clear I wasn't getting billed he proceeded to laugh and say it wasn't their fault and that I have to pay. He even went as far to say he will throw the old destroyed rim back on. Once I went in to pick it up I had to pay for the damage that they caused just so I could have my vehicle. I started to drive away and no more than 200 feet out of the driveway the wheel that just got replaced locks up and skids about 30 feet in the middle of the road, I walked across the street and told them that my vehicle is in the street and the wheel locked up and before even leaving the building randy laughs again and says "we didn't do anything " upon further inspection and trying to blame me for servicing the differential they came to realize that the parking break somehow locked the wheel, as opposed to fixing what they did they said we can either loosen it all the way or remove it completely. I asked what it was caused by and randy explained that it was due to corrosion because it has sat for a few days. Beyond frustrated and without a vehicle for 2 weeks I just told them to put it back together. After not feeling safe driving home or driving the vehicle anywhere I took it in for a second opinion at a local shop. While removing lugs several broke just removing them because they were so tight. Needless to say if you are looking to get laughed at and told why you are wrong and listen to while midas isn't at fault about your loved one almost ending up in a ditch go to this branch, if not then go anywhere else this has been the worst auto shop experience I have ever had and how every step of it has been handled I have either been blamed or laughed at.
Doug H. from Midas of Waukesha responded on 03/04/2022

I apologize you are not happy with the work provided, we use both torque sticks and torque wrenches and torque wheels to manufacture recommended specs. There is no reason that your wheel studs would have broken based on the torque specs used. If you have an invoice from the other shop showing that they broke the studs from removal as well as your truck showing new studs and lug nuts I would be more then happy to compensate you. Please reach out and let us know. 

Employees worked with

NA
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NICOLE A.
Pewaukee, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
verified customer Verified Customer
10
CustomerCare
Thank you thank you Midas for taking care of me! I called after getting a ridiculous quote from my dealership regarding new tires & brakes. Not only could they get me in the very next day but they treated me like family. I will be returning here & also recommending!!
Doug H. from Midas of Waukesha responded on 03/14/2022

Thank you so much for taking the time and leaving us a five star review and positive feedback! We look forward to seeing you for any future service for your vehicle.

Employees worked with

SS
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SUE S.
New Berlin, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
In & out in 1/2 hr
In & out in 1/2 hour
Doug H. from Midas of Waukesha responded on 02/25/2022

Thank you Sue for the 5 star review. We looked forward to seeing you again for all your service needs.

Employees worked with

Verified Customer
Butler, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
verified customer Verified Customer
10
Oil change
Had an appointment for an oil change. I got to the store early. Doug and joel got me in earlier than my appointment time and was out in no time.
Doug H. from Midas of Waukesha responded on 02/21/2022

Thank you so much for the positive review! We look forward to seeing you for your next service. 

Employees worked with

Verified Customer
Brookfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customer Verified Customer
10
Always top notch service!!
Doug and the team always provides quality service regardless if it’s simple Maintence or large repairs they always go above and beyond. I have shopped around in the past and these guys are always beyond fair in pricing and provide quality work!
Doug H. from Midas of Waukesha responded on 02/21/2022

Thank you so much for the positive feedback! 

Employees worked with

DB
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DARYL B.
Waukesha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2022
verified customer Verified Customer
10
Great and quick service
Great service, quick work.
Doug H. from Midas of Waukesha responded on 02/21/2022

Hi Daryl. Thank you so much for taking the time to share a positive review! We look forward to seeing you for your next service.


Verified Customer
Waukesha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customer Verified Customer
10
Pleasant experience. Good work and friendly staff.
As always a pleasure doing business with this Midas location. Friendly staff, quick and good work. Would definitely do business with them again.
Doug H. from Midas of Waukesha responded on 02/21/2022

Thanks so much! We love positive feedback. Thank you for sharing. 


CW
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CHAD W.
Milwaukee, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customer Verified Customer
9
Great experience, in and out in no time
Went in for oil change, they got car in within 2 minutes and had done in timely fashion, along with inspection. Told me of some other issues. Decided not to get extra work done. But wouldn't hesitate to work with them again
Doug H. from Midas of Waukesha responded on 02/21/2022

Hi Chad. Thank you for the great review and the good feeback!

Employees worked with

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