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SureCritic / Hyundai Dealer / Puente Hills Hyundai / DONNIE VO
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DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

SB
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Sally B.
Covina, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
This place is awesome!! I had Corina as my service advisor and she was so helpful and friendly I highly recommend this place
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/17/2018 08:14 AM

Hi Sally,
Thank you for the 5-star review.
We are so happy to hear that Corina provided great customer service to you.
Happy New Year!

Employees worked with
DV
DONNIE VO
JY
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Jeffrey Y.
Montebello, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall letter
Performed recall upgrade on the computer software.
Excellent service.
Car wash
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/17/2018 08:12 AM

Hi Jeffrey,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
DE
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Dipinto E.
La Mirada, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Early drop off clean when picking up car hard to find too many cars lined up in front of other cars that are in spaces to easy for customers to have an accident with there car
Also a lot of confusion in writers area because of sittings in front of desk other wise techs was able to get my car checked out and oil change in a timely manner
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/08/2018 03:25 PM

Hi Dipinto,
Thank you for 5 star survey Your value comment to improve our service deaperment.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Covina, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Center
Each person is courteous and helpful. Service takes a little more time than expected.

Javier was good at being interactive with customers.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/05/2018 04:07 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
DS
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Debby S.
Diamond Bar, CA
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Do not come here
Car sent in for simple oil change. Turned down extra maintenance. When I got car back, there were new grinding noises. Called to report, no one assisted. Finally got through, and was told it was not their fault and was laughed at. Never purchase a hyundai from any dealer, bad experience at both locations I've visited.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/04/2018 03:14 PM

Hi Debby,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you for answering my phone call to let me know about your experience.
I am looking forward to bring your vehicle to our dealership for replacing brakes.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
MG
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Max G.
Pomona, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
I was very satisfied with my vehicle service and customer service I will definitely come back.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/03/2018 11:04 AM

Hi Max,
Thank you for 5 star review and being loya customer with us.
Happy New Year!

Employees worked with
DV
DONNIE VO
Verified Customer
Brea, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful & They Have Popcorn!
Cubicles & free popcorn in the waiting area is a nice touch. I can just bring my work, settle in at a cubicle, snack on the popcorn, and wait for my car. The service folks have always given a reliable timeline for service on my car. They do a good job and are courteous in the bargain.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/29/2017 08:29 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
DV
DONNIE VO
Verified Customer
Chino, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Puente Hills Service - 2012 Service
I have used Puente Hills Hyundai to service my 2012 Sonata since it was purchased new. I always find that the the service provided is professional and timely and appreciate that I am not being 'sold-to' when it comes to having my car properly maintained.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/29/2017 11:47 AM

Hi,
Thank you for being our loyal customer also 5 star survey.
Happy New Year!

Employees worked with
DV
DONNIE VO
Verified Customer
Buena Park, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Very good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/29/2017 09:01 AM

Hi,
Thank you for the 5-star review and being loyal customer with us.
We are so happy to hear that our service department provided excellent customer service.
Happy Holidays!

Employees worked with
DV
DONNIE VO
KJ
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Kyung J.
Fullerton, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Very good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/25/2017 09:42 AM

Hi Kyung,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
CF
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Carmon F.
La Crescenta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
I like the free snack. Excellent service. I drive 27 miles to this place.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/23/2017 09:48 AM

Hi Carmon,
Thank you for 5 star survey and appeciate to visit our dealership despite 27 miles away.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
PK
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Paul K.
Diamond Bar, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Personnel
Our car was serviced and also recalled because of the seat belts. All went well. the wait was 2 hours.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/23/2017 09:49 AM

Hi Paul,
Thank you for 5 star survey and glad to hear that you received good service from us.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
DW
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Donna W.
Arcadia, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier
Excellent!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/22/2017 07:52 AM

Hi Donna,
Thank you for 5 star survey with kind words to Javer.
Happy Holiday!!!

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
PP
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Pornchai P.
Rowland Heights, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
Good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/19/2017 11:17 AM

Hi Pornchai,
Thank you for 5 star survey with nice comment to our shop.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
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