Business Solutions

JB
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JELISA BUTLER

SERVICE ADVISOR
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7 reviews)
75
Send a Message to JELISA

SR
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Susan R.
Rowlett, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service as usual!
We have been customers here since 2008. Phillip has always taken good care of us!
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 01/31/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Parts and Service Director
214-923-1028


JS
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Jessica S.
Desoto, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customer Verified Customer
10
Category: Service
Service Department was quick to respond to my concerns
The service went well and the manager was quick to make contact and remedy any issues.

JS
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Jessica S.
Desoto, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customer Verified Customer
10
Category: Service
Service Department was quick to respond to my concerns
The service went well and the manager was quick to make contact and remedy any issues.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/26/2022
Service Type: Repair
2
Category: Service
Issues with charge vs. quote
Friendly staff, but the price I was charged was $200 more than I was quoted. Disappointing.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 01/26/2022

I would like to apologize that we did not provide you with our 5 star service. I would like to visit with you about the $200.00 differance in price. and find a way to make the right with you. If you could give me a call back at 214-923-1028.


Thank you 
Darold Ohlemacher
Parts and Service Director
214-923-1028


Verified Customer
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service !
Great service will come back again !
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 01/26/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director


Verified Customer
Farmersville, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Horrible experience at Clay Cooley
Staff are inconsiderate, unfriendly, and uninformative. Avoid this dealership entirely. They do not know what customer service is.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 01/24/2022

I would like to apologize for everything that went wrong with your car, and our service we provided you.
This is not the way we take care of our customers, you have my cell number call me if I can help you with anything.

Thank you for taking my call today.
Darold Ohlemacher
Parts and Service Director
214-923-1028


AW
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Amber W.
Ruskin, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai oil change
Awesome staff and fast service
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 01/03/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director
214-923-1028


SD
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Steven D.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Pot hole repair
Damaged rack hold the radiator. They were able to repair in 1 day. After the parts was sent.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 12/20/2021

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director
214-923-1028


Verified Customer
Wylie, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly Responsive
Took me home while work was in progress. Picked me up upon completion.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 12/13/2021

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director
214-923-1028

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