Business Solutions

EM

EDWIN MARTINEZ

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(8 reviews)
73
Send a Message to EDWIN

BS
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Barbara S.
Terrell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Happy and Thankful
I can’t say enough good things about Clay Cooley in Rockwall service department. My husband always took care of anything the car needed, but he’s not in good health now so I’m doing this now. We had always been a Ford family but looked at 2018 Hyundai Santa Fe Sport and bought it. Since I’m doing all car care now Phil the manager has taken care of my car. On recent visit, Justin helped me and he was awesome. Very polite and attentive. Good training, Phil.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 03/30/2022

I would like to thank you for taking the time to complete our survey and the great 5 star review you gave our service department and your kind words regarding the staff here. We strive to deliver a positive 5 star experience to all of our clients on every visit.

Thank You
Darold Ohlemacher
Parts/Service Director
Clay Cooley Rockwall Hyundai
214-923-1028

Employees worked with

Verified Customer
Rockwall, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great service department
I had issues making appointment on the app, called dealership. They had me come in immediately to have my routine maintenance done. Was completed in a timely manner. Very pleased with my service advisor and overall experience as a first time Hyundai owner.
STEVE B., Service Manager from Clay Cooley Hyundai Of Rockwall responded on 03/19/2022

I would like to thank you for taking the time to complete our survey, we strive to deliver a positive 5 star experience to all of our clients on every visit. I see we fell a little short of acheiving your 5 star approval and would like the opportunity to speak with you on in further detail at your convenience. Again, thank you.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
Employees worked with

PS
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Patricia S.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
COMPLETELY TRUSTWORTHY
I have come here for years and have complete confidence in Phillip's recommendations. So important for seniors!!!
PHILIP B. from Clay Cooley Hyundai Of Rockwall responded on 02/24/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Parts and Service Director

Employees worked with

BA
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Bonnie A.
Terrell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Maintenance check up
Around good friendly service.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 02/12/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Parts and Service Director
214-923-1028


MS
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Michael S.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Continued superior service.
Now on my second Hyundai. Although I’m very impressed with the car quality, itself, it is the reliability and consistency of the service that was the deciding factor which brought me back.
As with any company, service is not a machine; it is the people.
Clay Cooley Hyundai continues to have the right people in the right place.
Service remains stellar. Philip and Dayton keep that standard intact.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 02/01/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Parts and Service Director
214-923-1028


RJ
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Randy J.
Royse City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Speedy service!
Got my service done promptly & was able to get to work on time!
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 01/03/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director
214-923-1028


RE
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Ronald E.
Forney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
7000 service
Everything was done very smooth and efficient, will be back again. The young lady that helped us was very good.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 12/30/2021

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director
214-923-1028


Verified Customer
Wylie, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly Responsive
Took me home while work was in progress. Picked me up upon completion.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 12/13/2021

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director
214-923-1028

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