Business Solutions

JO
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JENIFER L OHLEMACHER

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(18 reviews)
79
Send a Message to JENIFER L

Verified Customer
Greenville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best Service.
During a time of chaos and insanity of parts delays and rental availability who knew how long it would be before i would Have my suv back but Jenifer got me squared away and an engine came quickly. Awesome work!
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 02/21/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Parts and Service Director
214-923-1028

Employees worked with

KS
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Karen S.
Forney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly and Honest
Very friendly, always keeping me updated
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 02/12/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Parts and Service Director
214-923-1028

Employees worked with

BA
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Bonnie A.
Terrell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Maintenance check up
Around good friendly service.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 02/12/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Parts and Service Director
214-923-1028


SC
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Sulaine C.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good experiences
I’ve taken my Sonata to this location since I purchased it eleven years ago. Although the dealership has had several owners, and personnel has changed, my service advisor has been a constant. I get exceptional knowledge and great service. I’ll continue to use them. Even when I look for my next Hyundai.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 01/31/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Parts and Service Director
214-923-1028

Employees worked with

RS
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Rich S.
Alba, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent customer service
I had recently moved back home to Texas and had a problem with my wife’s vehicle. I researched and chose Clay Cooley based on the ability of their staff to work on my wife’s specific vehicle. My service advisor and service director went above and beyond to help me resolve vehicle issues that should have been covered under an extended warranty I purchased elsewhere. I am thankful I found this service department and will drive over 50 miles each way to have service completed there.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 01/10/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director
214-923-1028

Employees worked with

RJ
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Randy J.
Royse City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Speedy service!
Got my service done promptly & was able to get to work on time!
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 01/03/2022

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director
214-923-1028


RE
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Ronald E.
Forney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
7000 service
Everything was done very smooth and efficient, will be back again. The young lady that helped us was very good.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 12/30/2021

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director
214-923-1028


JF
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June F.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Staff are respectful and professional
My service person worked to give my vehicle the best possible detailed care, including me in a way that I felt respected and confident in the results of the visit.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 11/27/2021

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director

Employees worked with

Verified Customer
Sachse, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Good but slow
Took a long time to get work done since they were short staffed. They should have notified people before they came to the shop if they already had a scheduled appointment.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 11/27/2021

I would like to apologize for anything and everything that went wrong with your visit here at Clay Cooley Hyundai.
I would like to speak with you and find out more about your visit.
could you give me a call @ 214-923-1028

Thank you
Darold Ohlemacher
Parts and Service Director
Clay Cooley Hyundai of Rockwall
214-923-1028

Employees worked with

KS
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Kathleen S.
Dallas, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customer Verified Customer
10
Category: Service
Follow Up
I had a concern and Darold called me to address it. Very niece and professional.

Verified Customer
Wylie, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Excellant Servoce
Darrell was able to get our issue solved and I am very pleased with the outcome. We will continue to come to Rockwall Hyundai for our vehicle service.
Employees worked with

Verified Customer
Mesquite, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service
Very professional and helpful
PHILIP B. from Clay Cooley Hyundai Of Rockwall responded on 11/20/2021

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director


KS
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Kathleen S.
Dallas, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customer Verified Customer
10
Category: Service
Follow Up
I had a concern and Darold called me to address it. Very niece and professional.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2021
Service Type: Repair
6
Category: Service
Maintenance
No appointments can be made at this time. That's hard. I was there for 3 hours.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 11/19/2021

I would like to apologize for the delay in getting your car taken care of, I would like to visit with you 
about this. Could you give me a call at your convenience.


Thank You
Darold Ohlemacher
Parts and Service Director
214-923-1028


Verified Customer
Forney, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customer Verified Customer
10
Category: Service
Maintenance
Had first oil change and tire rotation
Employees worked with

Verified Customer
Forney, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customer Verified Customer
10
Category: Service
Maintenance
Had first oil change and tire rotation

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/17/2021
Service Type: Maintenance
3
Category: Service
First oil change and tire rotation
When tires rotated, the key to locks on tires was not returned to me. I have tried several times to get answer but no one will call me back. I also had 2 small chips on back bumper. I had not had car a year yet. They did not fix. Said I had to buy that insurance when I purchased vehicle.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 11/17/2021

Thank you for taking my call.

Darold Ohlemacher

Employees worked with

Verified Customer
Wylie, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Excellant Servoce
Darrell was able to get our issue solved and I am very pleased with the outcome. We will continue to come to Rockwall Hyundai for our vehicle service.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/15/2021
Service Type: Repair
1
Category: Service
Service department service
The service department doesn’t honor those who make appointments verses those who just walk in. Why make an appointment?
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 11/15/2021

I would like to apologize for the delay in getting your car taken care of, I would like to visit with you 
about this. Could you give me a call at your convenience.


Thank You
Darold Ohlemacher
Parts and Service Director
214-923-1028
 

Employees worked with

LV
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Linda V.
Terrell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great work and prompt return
Super job and great people
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 11/09/2021

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director


SS
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Stephanie S.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Excellent Customer Service
Jenifer exceeded expectations when helping me with service on my car. She communicated with me each day as I waited for a loaner car so I could leave my Tucson with the Service technicians. When loaner was available, she had the car ready, and also the appointment for my car's diagnostics. Car could have taken two to three days, but Service Dept found the issue and fixed that day. Jenifer is an asset to the Clay Cooley Team and hope to work with her again in the future.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 11/03/2021

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director

Employees worked with

Verified Customer
Forney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Easy in and out!
Jennifer in service recommended the optimal time to bring the car in for excellent service and shorter waiting time. She was spot on!
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 10/29/2021

I am so glad that my team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director
214-923-1023


Verified Customer
Forney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
70k maintenance
Quick and easy with great service.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 10/18/2021

I am happy to hear we provided you with five star service, as we value each and every customer.
Thank you for your time and you 5 star review.

Darold Ohlemacher
Service Director
2149231028

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