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SureCritic / Hyundai Dealer / Eckert Hyundai / JIM LIGOROTIS
JL

JIM LIGOROTIS

Eckert Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(27 reviews)
81

Reviews of JIM LIGOROTIS

Verified Customer
Lewisville, TX
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Great service!
Recommended
DYLAN H. from Eckert Hyundai responded on 07/01/2021 05:14 AM

Thank you for the positive feedback and the 5 star review

Employees worked with
JL
JIM LIGOROTIS
LS
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Lisethe S.
Fort Worth, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Everyone is nice and willing to help
Recommended
DYLAN H. from Eckert Hyundai responded on 06/30/2021 02:51 PM

Thank you for the positive feedback and the 5 star review.

Employees worked with
JL
JIM LIGOROTIS
PW
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Phillip W.
Denton, TX
2016 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service shop
I would recommend there service shop to everyone.
Recommended
DYLAN H. from Eckert Hyundai responded on 06/28/2021 05:26 AM

Thnak you for the 5 star review and the kind words.  We appreciate it alot.

Employees worked with
JL
JIM LIGOROTIS
AS
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Alan S.
Flower Mound, TX
2019 Hyundai Kona
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2021
verified customerVerified Customer
8
Category: Service
Five attempts so far
It is still being worked on and we are concerned at the failures to resolve this issue. It has been several weeks since the start and now heading into two weeks with a loaner, and they still seem to be shooting at different solutions. Even Hyundai Engineer's suggestion seems to have failed to solve the issue. Patients is an issue as we have to wonder how much longer to wait for this to be resolved. And can we trust this vehicle after so many failures to resolve this issue. 2019 Kona SE.
Employees worked with
JL
JIM LIGOROTIS
SC
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Sara C.
Denton, TX
2013 Hyundai Elantra Gt
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2021
verified customerVerified Customer
Category: Service
Took care of the problem, got my car running again
Manager at the service center to care of my car and took care of the problem. The overall team would benefit from improvements with communications between customer and team members so nothing is forgotten. Thank you Eckert Hyundau
Recommended
Employees worked with
JL
JIM LIGOROTIS
AS
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Alan S.
Flower Mound, TX
2019 Hyundai Kona
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2021
verified customerVerified Customer
8
Category: Service
Five attempts so far
It is still being worked on and we are concerned at the failures to resolve this issue. It has been several weeks since the start and now heading into two weeks with a loaner, and they still seem to be shooting at different solutions. Even Hyundai Engineer's suggestion seems to have failed to solve the issue. Patients is an issue as we have to wonder how much longer to wait for this to be resolved. And can we trust this vehicle after so many failures to resolve this issue. 2019 Kona SE.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/18/2021
Service Type: Repair
7
Category: Service
Two times for two problems
Went there for an electrical problem. Instead of 1 and a half to two hours, it was 5 hours over 2 days. Couldn't keep there facts strait and had to leave it after spending a couple of hours waiting. Then had to go back for another electrical problem with an estimate of 1 and a half to two hours. Wondering how long this one will take. Since buying our two 2019 Demo cars there have seen a decline in service, feels like Van Hyundai now. Will be moving to local services soon as the warrantee expires, and only going there for certain repairs.
DYLAN H. from Eckert Hyundai responded on 09/20/2021 07:22 AM

I am sory to hear your recent experincae was not a pleasnt one. I will be contacting you soon to discuss this.

Employees worked with
JL
JIM LIGOROTIS
JA
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Jordan A.
Denton, TX
2012 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/23/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Poor work
I’m not one for writing bad reviews but this needs to be said. My Veloster had no power and acceleration. By putting a new sensor on it the power was indeed restored. However going back to my home was not pleasant as it didn’t handle well in slow speeds and while stopped or at idle. It sputters and shakes the car. Believing it must just need to settle in I didn’t think of it and just relaxed. When I went out the next day a mile from home for errands the engine light came on after it sputtered while I reversed to park. All from replacing a sensor in the engine.

With that being the case, they were not very thorough to make sure everything was in good order.

I’ve been taking my car to and from shop after shop that is a Hyundai dealer and feel that the company doesn’t keep its promises. My parents have a Hyundai vehicle too and the dealer always asks for you to keep bringing it back to them for service. And they too are having problems where things don’t get fixed even with warranties.

Very dissatisfied.
DYLAN H. from Eckert Hyundai responded on 04/25/2022 05:55 AM

I am sorry to hear you are having trouble with your vehicle.  Your check engine light could be caused by numerous issues.  If you would like to bring it in for us to look at it we would be glad to.  I am a little confused about the timing if you could clarify  we worked on the vehicle 03/18 and we got this on 4/23.  Did you call in and speak to anyone the on 3/19

Employees worked with
JL
JIM LIGOROTIS
DS
DAVID SHIPLETT
KO
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Ken O.
Denton, TX
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2021
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Rude
I was treated very disrespectful and like a trash. Kesa in the accounting was very rude to me, she threw my keys, papers and even the discount coupons that I showed her to me and refused to honor it. She talked to me very disrespectful and the rudeness is out of this world. Also the service prices are getting too high. I missed when Donald is in charge, everyone was respectful and I was treated like a family.
DYLAN H. from Eckert Hyundai responded on 10/05/2021 03:34 PM

I am very dissapointed to hear that you feel you were treated poorly.  I would like to speak to you reguarding this matter.  I will be reaching out to you soon.

STACY B. from Eckert Hyundai responded on 10/28/2021 11:44 AM

Mr. Okafor,
Thank you for allowing me to clear up your concerns today. You are a valued customer and we look forward to serving you well in the future. 
Stacy Bonneau

Employees worked with
JL
JIM LIGOROTIS
SC
gravatar
Sara C.
Denton, TX
2013 Hyundai Elantra Gt
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2021
verified customerVerified Customer
Category: Service
Took care of the problem, got my car running again
Manager at the service center to care of my car and took care of the problem. The overall team would benefit from improvements with communications between customer and team members so nothing is forgotten. Thank you Eckert Hyundau
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/02/2021
Service Type: Maintenance
Category: Service
poor customer service
Poor customer service throughout service appointment. Was not given an option to be dropped off at home and have my vehicle delivered back to me once finished (hyundai center do this) the staff did a bad job at explaining to me what was wrong with my car and why they had recommended certain things. No refreshments for customers while they wait.
Not Recommended
DYLAN H. from Eckert Hyundai responded on 06/02/2021 03:53 PM

I am sorry your most recent service experience was not excellent.  I would like to speak with you regarding this matter at your earliest convenience.  You can reach me at 940-243-6208.  

DYLAN H. from Eckert Hyundai responded on 06/25/2021 11:22 AM

Thank you so much for speaking with me about your concerns.  I look forward to seeing you again soon 

Employees worked with
JL
JIM LIGOROTIS
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