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SureCritic / Hyundai Dealer / Autonation Hyundai N Richland / Justin Pack
JP

Justin Pack

Mr.
Autonation Hyundai N Richland
"New Car Director"
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(58 reviews)
73

Reviews of Justin Pack

Verified Customer
Joshua, TX
2022 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2022
verified customer Verified Customer
7
Category: Sales
Getting a New Car
We drove over an hour to our dealership with sleet and made it a few minutes early to our 10:00 am appointment. We arrived about 10 minutes early to be told our salesman wasn’t there. Another salesman phoned our salesman and told us he just lived down the street and would be right there. It was 10:15 before he arrived. My husband had already asked someone else to help us. Another salesman went out and got our car and pulled it up for us to look at. The other salesman also got someone to look at our trade in and start working us up a price for the trade in. The finance guy was awesome! Even though we paid cash still had a ton of paperwork but he knew what he was doing and this went quickly . I asked the finance man about getting our phones programmed to our car and he said our salesman would do it before we left the lot. After closing out all paperwork and making payment our salesman walked us out to our new car. I asked him to get in so I could ask a few questions before leaving and he did. I asked him about programming our phones and he said this car couldn’t be programmed. He asked if I had an adapter and told me I would need an adapter. I was told I would have to have to have my phone plugged in for it to come through my speakers and my phone would also have to be plugged in for my navigation system to work through my phone. This car has a charging station so why should I need an adapter? This is a 2022 Palisade SEL AWD. I think he just really didn’t have time for us and maybe he didn’t know how to program the phones. On our way home the washer fluid light came on before we got home. You would think when you pay $46,000. for a car it would have fluid for the wipers to at least make it home from the he dealership. We stopped and bought a gallon wiper fluid and it held 90% of the gallon. So there was very little fluid for the wipers. This was Wednesday morning after my car came in Monday morning and they said they had checked everything on it. I had a relative program my phone the next week and I DO NOT need an ADAPTER for my phone or navigation system.
RYAN S. from Autonation Hyundai N Richland responded on 03/16/2022 06:29 AM

Associate has been handed corrective action for not being prepared for his appointment.  This was a misstep by all involved and I am looking into who the technician was that did not prep the car correctly.

Employees worked with
JP
Justin Pack
Mr.
NY
NOOR M YAQOBI
Verified Customer
Northlake, TX
2022 Hyundai Ioniq 5
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/02/2022
verified customer Verified Customer
0
Category: Sales
Hoping for better
Price on the website was different than the price presented to me during negotiations. The explanations for the difference were weak at best. Low balled my trade in and drug out the whole process. They were lucky that they had the inventory that I was looking for
RYAN S. from Autonation Hyundai N Richland responded on 03/11/2022 06:44 AM

We did a very poor job with this client.  Several coaching opportunities here.

Employees worked with
JP
Justin Pack
Mr.
MB
MAVERICK BOWSER
MM
gravatar
Michael M.
Haslet, TX
2022 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/16/2021
verified customer Verified Customer
2
Category: Sales
Autonation experience
Not good service. I was assigned a young salesman who was obviously still green. Not very friendly and spoke in a scripted manner for the first ten minutes.

Pricing was dubious. They were consistently trying to get me to agree to a down payment/monthly payment that I thought would be agreeable without offering details like apr or loan term length. More than once I was shown a monthly price written in pink highlighter on scrap paper and was handed a pen to sign and agree to.

Finance director kept trying to push me into an expensive extended warranty after I said multiple times I only wanted the factory warranty. I ended up agreeing to the warranty to get my paperwork done after a long day, and came back the next day to have someone else from finance remove the warranty I had no intention of getting before I gave them my cashier’s check.
Justin P., Mr. from Autonation Hyundai N Richland responded on 12/20/2021 06:55 AM

I apologize for the experience and would like to talk to you more about it. Please reach out to me via call, text, or email. My information is below.

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4045
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
SP
SAUL PAXTON
Verified Customer
Fort Worth, TX
2022 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customer Verified Customer
10
Category: Sales
Great
Alex is great!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2021
10
Category: Sales
Great
Alex is great
Justin P., Mr. from Autonation Hyundai N Richland responded on 10/11/2021 12:19 PM

We are glad you are enjoying your Elantra!

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
ZM
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Zachary M.
Arlington, TX
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Sales
PERFECT
Best service. Will recommend to everyone I know.
Recommended
Justin P., Mr. from Autonation Hyundai N Richland responded on 07/07/2021 06:03 PM

Thank you for your fantastic review and we are excited your are enjoying your Sonata! Please keep us in mind for service as well. We have a wonderful service department that will take care of all of your needs.

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
RL
RYAN LOVIN
Verified Customer
Bedford, TX
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
verified customer Verified Customer
Category: Sales
tucson lease
We are enjoying the new vehicle; still learning the new technology it came with. Omar has been helpful anytime we have a question.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2021
Category: Sales
First time lease
Salesman very nice and good about follow-up and also answering any of the technology questions since the vehicle has more than what we have had before
Recommended
Justin P., Mr. from Autonation Hyundai N Richland responded on 07/05/2021 04:50 PM

We are glad you are enjoying your vehicle.

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
Verified Customer
Roanoke, TX
2021 Hyundai Sonata Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
verified customer Verified Customer
Category: Sales
Excellent
Willing to work with you to get a sale done. Professional and helpful staff that follows up with questions and concerns that they’re aware of.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2021
Category: Sales
Very good
Pros: Willing to work with you to get a sale done. Professional and helpful staff.

Cons: Somewhat of an awkward location. Will try to hurry you along to start signing for a sale.
Recommended
Justin P., Mr. from Autonation Hyundai N Richland responded on 03/29/2021 08:04 AM

We are glad that you are enjoying your new vehicle and had a great experience! We do apologize that the location is a bit difficult to get to at times.

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com
Justin P., Mr. from Autonation Hyundai N Richland responded on 04/08/2021 11:31 AM

We are pleased to know you are enjoying your Sonata!

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
Verified Customer
North Richland Hills, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020
verified customer Verified Customer
Category: Sales
Great experience
I Recommend this location for other car buyers.
Recommended
Justin P., Mr. from Autonation Hyundai N Richland responded on 10/23/2020 02:10 PM

Thank you so much for your referral of our store! We hope you enjoy your new vehicle and should you have any questions in the future, please don't hesitate to reach out directly!

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
ML
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Miranda L.
Richland Hills, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
verified customer Verified Customer
Category: Sales
Smooth, comfortable experience and great customer service.
This was our fourth Hyundai purchase and our third with this dealership. Alex worked with us to find just what we were looking for. He also took extra care to make sure we were comfortable the whole time—even during 112 degree summer heat!
Recommended
Justin P., Mr. from Autonation Hyundai N Richland responded on 09/19/2020 07:56 AM

We are pleased to hear you had such a positive experience with us, Miranda! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
SS
gravatar
Susan S.
North Richland Hills, TX
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
verified customer Verified Customer
Category: Sales
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2020
Category: Sales
Ryan the salesman
I had been debating about purchasing a car for months and months. Ryan and I exchanged many emails and i finally got the car i had wanted. He was awesome and very patient with me and still answers questions even after my purchase.
Thank you so much Ryan. Your a great asset to Autonation
Recommended
Justin P., Mr. from Autonation Hyundai N Richland responded on 10/30/2020 08:43 AM

We would like to apologize for the confusion during your delivery. Please come in to get a better demonstration on your new vehicle.

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
RL
RYAN LOVIN
Displaying all 10 Review
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