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SureCritic / Hyundai Dealer / Lee Johnson Hyundai of Everett / James Woll
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James Woll

Service Advisor
Lee Johnson Hyundai of Everett
James is one of the originals, having been at the dealership since 2017. From drop off to pick up, you are in the best of hands with James. And if you feel your vehicle's repair is a mystery, James is a big Scooby Doo fan, so you know it'll be solved!
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(980 reviews)
83

Reviews of James Woll

SR
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SANDRA R.
Marysville, WA
2021 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/26/2023
verified customer Verified Customer
6
Category: Service
oil change
was really fast, not a long wait time, and of course the free carwash is always nice too.
RANDY J., General Manager from Lee Johnson Hyundai of Everett responded on 12/27/2023 09:31 AM

Thank you for the review Sandra!  We are glad you enjoyed the free car wash and we were able to get you in and out quickly!!  Happy New Year!!!

Employees worked with
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James Woll
Service Advisor
RP
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ROBERT P.
Marysville, WA
2023 SONATA HEV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/28/2023
verified customer Verified Customer
0
Category: Service
extremely poor customer service
After buying my car here it did not work right out of the dealership. After a few month of hearing that its Bluelinks issue and not us (dealership) it turns out it was a hardware issue. However 10 weeks later after replacing the media console it still doesn't work. Finding help or receiving any communications from the dealership, bluelink or Hyundai direct is elusive and near impossible. This speaks to a overall process problem that truly appears they care little about you after you paid for the car. I love their product but beware if you have any issues at all because you will need a miracle to get help. My car is 4 months old and still does not work as it was advertised. Hyundai direct has not once contacted me in this 4 months even though I logged several written requests for help.
RANDY J., General Manager from Lee Johnson Hyundai of Everett responded on 07/28/2023 05:11 PM

Thank you for your review Robert. Our service manager (also named Robert) reached out and left a voicemail to follow up and see what we can do to resolve your concerns.  Thank you for your patience as we have been working through staffing challenges and also working to improve our facility to better enhance our ability to provide a quality experience that best represents the Lee Johnson Auto Family values!

Employees worked with
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James Woll
Service Advisor
Verified Customer
Monroe, WA
2020 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2023
verified customer Verified Customer
10
Category: Service
2020 Hyundai Engine Replaced
GREAT CUSTOMER SERVICE!! New Engine completed, replaced within the week!!!!! Loaner car given claim placed and accepted!!!
RANDY J., General Manager from Lee Johnson Hyundai of Everett responded on 07/27/2023 05:24 PM

Thank you for your 5 star review and kind words!!

Employees worked with
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James Woll
Service Advisor
JA
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JAMES A.
Everett, WA
2020 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2023
verified customer Verified Customer
10
Category: Service
Great and professional customer support.
Detailed information about service for my vehicles was passed along. No pressure and excellent service.
Employees worked with
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James Woll
Service Advisor
MH
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MICHAEL H.
Woodinville, WA
2022 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2022
verified customer Verified Customer
10
Category: Service
Great Service
Brought my Tucson in for a service visit and the technician was on the ball. Very friendly and professional. Told me everything that was done and had me out the door in about 45 minutes.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 12/07/2022 08:07 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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James Woll
Service Advisor
SF
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SALVADOR F.
Marysville, WA
2023 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2022
verified customer Verified Customer
10
Category: Service
Repair
My radiator was pierced and was completely restored to full function.
RANDY J., General Manager from Lee Johnson Hyundai of Everett responded on 10/21/2022 02:49 PM

Thank you for your 5 star review Salvador!!

Employees worked with
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James Woll
Service Advisor
MH
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MATTHEW H.
Bothell, WA
2015 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2022
verified customer Verified Customer
10
Category: Service
Great service as always!
James was awesome as usual. Was able to squeeze my car in, due to the circumstance. Kept great communication, providing impeccable service throughout the entire process.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 08/08/2022 08:34 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 08/08/2022 08:34 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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James Woll
Service Advisor
Verified Customer
Snohomish, WA
2005 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2022
verified customer Verified Customer
10
Category: Service
Great service as always
James and the service team are always so helpful and kind, Great service and work always!
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 08/08/2022 08:35 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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James Woll
Service Advisor
Verified Customer
Everett, WA
2009 ACCENT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2022
verified customer Verified Customer
7
Category: Service
Return Customer
Been going here for a while. Have no reason to go anywhere else. Friendly, informational service.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 08/08/2022 08:36 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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James Woll
Service Advisor
Verified Customer
Bellevue, WA
2009 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service at Hyundai of Everett
In 2009 I bought my car at Hyundai of Everett. I have always taken my car there to be serviced even though it is quite a distance away from where I live. I do this because their service is fantastic. The staff is knowledgeable and friendly.
ERIC M R. from Lee Johnson Hyundai of Everett responded on 03/30/2022 05:56 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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James Woll
Service Advisor
DR
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Donald R.
Mukilteo, WA
2011 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2022
verified customer Verified Customer
10
Category: Service
Oil change and tire rotation
we had an issue but we worked through it thanks
Employees worked with
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James Woll
Service Advisor
DR
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Donald R.
Mukilteo, WA
2011 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2022
verified customer Verified Customer
10
Category: Service
Oil change and tire rotation
we had an issue but we worked through it thanks
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2022
Service Type: Maintenance
7
Category: Service
Rotating tires
My tires are brand new never been rotated.
I asked for them to be rotated.
mechanic decided not to rotate them because he put the best ones on the front.
I mark the tires with white paint to make sure they got rotated. This is happened before all my other vehicles.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 03/14/2022 12:48 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.


Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 03/17/2022 04:14 PM

Thank you, Don... 

Employees worked with
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James Woll
Service Advisor
NN
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Nghia N.
Marysville, WA
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Tucson Hybrid Limited 2022
Got our new car with good service.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 03/10/2022 07:12 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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James Woll
Service Advisor
CR
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Carol R.
Seattle, WA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Services
Always great service. Have purchased 2 cares from Everett dealership, last. One in 2011. Have recommended to several friends. Highly recommend Everett dealership
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 02/28/2022 07:46 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

 

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 02/28/2022 07:46 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

 

Employees worked with
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James Woll
Service Advisor
TN
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Tammy N.
Monroe, WA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Lee johnson hyundai
We always have exceptional service at lee johnson will never go anywhere else...
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 02/23/2022 06:59 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.


Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 02/23/2022 07:00 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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James Woll
Service Advisor
Verified Customer
Renton, WA
2011 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service!
Prompt, honest and always professional. I’m willing to drive from Renton for such great service.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 02/17/2022 08:59 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

Employees worked with
avatar
James Woll
Service Advisor
CL
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Carl L.
Everett, WA
2000 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Lee Johnson Hyundai is awesome
Great service, no mater how old your vehicle is.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 02/07/2022 04:21 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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James Woll
Service Advisor
Verified Customer
Lake Stevens, WA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I made an appointment for Oil change and no extended wait time. I like the that I didn’t had to spend a part of my day off waiting.
The service was exceptional
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 02/03/2022 07:16 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
avatar
James Woll
Service Advisor
Verified Customer
Marysville, WA
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always happy with service department
I have always had service for my car done through Hyundai of Everett from the time that I bought the car brand new in 2008 to the present. Service personnel have always been professional and courteous. I highly recommend Hyundai of Everett!
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/24/2022 07:14 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
avatar
James Woll
Service Advisor
CL
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Carl L.
Everett, WA
2000 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/26/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Used 2000 Hyundai Accent L
Bought the car Thanksgiving 2021. Needed to get the car thoroughly inspected. I was given a break down of what needs to be done short term and long term.
Totally appreciated the the friendly service. I have all confidence that my car, all be it used will be taken good care of from here on out by Lee Johnson Hyundai of Everett.
Thanks
Carl
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 12/27/2021 08:45 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.


Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
avatar
James Woll
Service Advisor
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