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KRISTI BURGESS

General Sales Manager
"You are FAMILY when you work with me at Don Bessette Hyundai!"
I have been helping people find the right vehicle for their needs for over 24 years. My beginning was in sales and then I moved into management as an FI manager and now a General Sales Manager. Let me show you how owning a Hyundai makes GREAT "Cents"!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(76 reviews)
89

Verified Customer
Plaza, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
verified customer Verified Customer
Category: Sales
Great staff
Staff was very helpful and made the buying experience extremely easy
Recommended
KRISTI B. from Don Bessette Hyundai responded on 11/06/2020 05:49 AM

Thank you so much for the 5 STAR SureCritic review! We try our very best to take care of our guests and are always available after the sale for any questions and/or concerns. We hope you enjoy driving your new Hyundai!
Thanks again,
Kristi Burgess, GSM


TR
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Taylor R.
Minot, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
verified customer Verified Customer
Category: Sales
Tucson
They were all so nice, excited for me and extremely helpful. They answered any questions I had with ease and helped me get the best deal possible.
Recommended
KRISTI B. from Don Bessette Hyundai responded on 11/16/2020 04:03 PM

Hi Taylor,
THANK YOU for taking the time to fill out a SureCritic review for Don Bessette Hyundai. We greatly appreciated the kind words and the 5 STARS you gave us! We look forward to assisting you with any future vehicle needs. Thank you again!!
Sincerely,
Kristi Burgess, GSM


Verified Customer
Minot, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
verified customer Verified Customer
Category: Sales
Best place Best Car!!
The entire staff is professional and really do care about the customer!!
Recommended
KRISTI B. from Don Bessette Hyundai responded on 11/05/2020 05:59 AM

Thank you so much for the fantastic review!!! WE love to help our customers and strive to give an excellent customer experience, so it is wonderful when we hear from our guests that we have accomplished that goal. Thank you so much again!

Kristi Burgess, GSM


Verified Customer
Minot, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
verified customer Verified Customer
Category: Sales
Best place Best Car!!
The entire staff is professional and really do care about the customer!!
Recommended
KRISTI B. from Don Bessette Hyundai responded on 11/05/2020 05:59 AM

Thank you so much for the fantastic review!!! WE love to help our customers and strive to give an excellent customer experience, so it is wonderful when we hear from our guests that we have accomplished that goal. Thank you so much again!

Kristi Burgess, GSM


JS
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Joseph S.
Minot, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
verified customer Verified Customer
Category: Sales
lease
the people
Recommended
KRISTI B. from Don Bessette Hyundai responded on 10/29/2020 06:38 AM

Greetings Joe,
Thank you so much for taking the time to give us a 5 Star REVIEW on SureCritic! We so greatly appreciate your business and we look forward to taking care of you and your service needs. We hope that you are enjoying your new Hyundai!
My Best,
Kristi Burgess, GSM


JS
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Joseph S.
Minot, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
verified customer Verified Customer
Category: Sales
lease
the people
Recommended
KRISTI B. from Don Bessette Hyundai responded on 10/29/2020 06:38 AM

Greetings Joe,
Thank you so much for taking the time to give us a 5 Star REVIEW on SureCritic! We so greatly appreciate your business and we look forward to taking care of you and your service needs. We hope that you are enjoying your new Hyundai!
My Best,
Kristi Burgess, GSM


Verified Customer
Minot, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
verified customer Verified Customer
Category: Sales
freindly,courteous
freindly,courteous
Recommended
KRISTI B. from Don Bessette Hyundai responded on 10/23/2020 06:00 PM

Thank you so much for the 5 star review!! We really appreciate that you took some of your personal time to fill out the survey. In the hustle and bustle of today, it does not go unnoticed when our guests give us an excellent review like you did!! Again, if we can answer any questions, please do not hesitate to reach out to me personally.
Thank you again,
Kristi Burgess, GSM


DC
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Donna C.
Minot, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
verified customer Verified Customer
Category: Sales
Great customer service
Friendly, courteous and very professional. Felt very comfortable in dealing with them.
Recommended
KRISTI B. from Don Bessette Hyundai responded on 10/23/2020 08:49 AM

Hello Donna,
Thank you for your gracious review and comments regarding your purchase at Don Bessette Hyundai! Ryan and Anne appreciate your business and look forward to providing you excellent service, as well.  Thank you again for the 5 stars!!
Regards,
Kristi Burgess, GSM


Verified Customer
Minot, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2020
verified customer Verified Customer
Category: Sales
Greatest place to buy a car from
Mr. Epps has helped me buy 2 cars now and he is very knowledgeable and will help you find the car that is right for you
Recommended
KRISTI B. from Don Bessette Hyundai responded on 10/23/2020 06:02 PM

Wow!! Thank you so much for the kind review and the 5 star rating that you gave Don Bessette Hyundai and Terry Epps. We greatly appreciate your review and look forward to helping you in the future!
Sincerely,
Kristi Burgess, GSM


Verified Customer
Minot, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2020
verified customer Verified Customer
Category: Sales
Greatest place to buy a car from
Mr. Epps has helped me buy 2 cars now and he is very knowledgeable and will help you find the car that is right for you
Recommended
KRISTI B. from Don Bessette Hyundai responded on 10/23/2020 06:02 PM

Wow!! Thank you so much for the kind review and the 5 star rating that you gave Don Bessette Hyundai and Terry Epps. We greatly appreciate your review and look forward to helping you in the future!
Sincerely,
Kristi Burgess, GSM


MP
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Mary P.
Minot, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
verified customer Verified Customer
Category: Sales
Terry Epps is the best
Great experience again. I have had nothing but wonderful service there. Great staff from sales to service. Financing they have it all.
Recommended
KRISTI B. from Don Bessette Hyundai responded on 10/15/2020 04:59 AM

Good morning Mary,
Thank you so much for the 5 star SureCritic review of Don Bessette Hyundai and Mr. Terry Epps!  I am so grateful that you took the time to fill out the review; and also, offered such wonderful words about your experience. We continue to try to give our guests a wonderful buying experience and your feedback let's us know that we are doing things right. We look forward to seeing you in the store!!
Sincerely,
Kristi Burgess, GSM


TN
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Thanh N.
Minot, ND
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2020
verified customer Verified Customer
Category: Sales
so great
I very happy ?
Recommended
KRISTI B. from Don Bessette Hyundai responded on 10/15/2020 04:55 AM

Hi Thanh,
Thank you so much for taking the time to fill out a SureCritic review for Don Bessette Hyundai. We appreciate the feedback that you did give us! I will definitely address the issues and concerns you stated: from our online inventory to the whole store experience and follow up. Please let me know if I can also schedule a time for our staff to go over all of the new features on your car. I do apologize that we did not exceed your expectations; however, you have helped us to see where we can improve.
Sincerely,
Kristi Burgess, GSM


TN
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Thanh N.
Minot, ND
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2020
verified customer Verified Customer
Category: Sales
so great
I very happy ?
Recommended
KRISTI B. from Don Bessette Hyundai responded on 10/15/2020 04:55 AM

Hi Thanh,
Thank you so much for taking the time to fill out a SureCritic review for Don Bessette Hyundai. We appreciate the feedback that you did give us! I will definitely address the issues and concerns you stated: from our online inventory to the whole store experience and follow up. Please let me know if I can also schedule a time for our staff to go over all of the new features on your car. I do apologize that we did not exceed your expectations; however, you have helped us to see where we can improve.
Sincerely,
Kristi Burgess, GSM


Verified Customer
Minot, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
verified customer Verified Customer
Category: Sales
Love my new car!
I worked with Terry and he is great! Knowledgeable, friendly, and funny!
Recommended
KRISTI B. from Don Bessette Hyundai responded on 09/25/2020 10:04 AM

Hi Kelsie!  Thank you so much for taking the time to fill out a Don Bessette Hyundai SureCritic review!! We greatly appreciate the 5 star rating AND the compliments to Terry Epps. He has been a valued part of our team for over 30 years!!!  He will be here to take care of any future needs that you may...thank you again!! Sincerely, Kristi Burgess GSM


MG
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Marlene G.
Minot, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
verified customer Verified Customer
Category: Sales
2020 Hyundai Santa Fe
Professional, knowledgeable, friendly, helpful. Great customer service.
Recommended
KRISTI B. from Don Bessette Hyundai responded on 09/18/2020 12:43 PM

Hi Marlene!
Thank you so much for the 5 star review!! We really enjoyed helping you with your NEW Hyundai Santa Fe!! We are here for any service needs or questions you may have. Congratulations to Larry on his retirement - We hope your enjoying your vacation AND...the road trip!!

KRISTI B. from Don Bessette Hyundai responded on 09/21/2020 11:53 AM

Dear Marlene, thank you so much for taking the time to give us a 5 Star SureCritic review!!  We had so much fun helping you with your new Santa Fe. If you have ANY questions, please let Terry or myself know. Hope you had happy trails on your vacation!!! My Best, Kristi


CC
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Cari C.
Rugby, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2020
verified customer Verified Customer
Category: Sales
Very professional
Darryl was very professional and knowledgeable. I went in not knowing exactly what I wanted, I knew make and model of what I wanted, but Darryl took the time throughout the week to find exactly what I needed. Thank you so much! I love my car
Recommended
KRISTI B. from Don Bessette Hyundai responded on 09/10/2020 07:42 AM

Hi Cari - Thank you so much for taking the time to fill out a SureCritic review. We are so happy that you chose Don Bessette Hyundai and Darrel Magpali to assist you!! We are so happy that you love your new 2021 Hyundai Tucson, and remember, we are here to handle all of your service needs in the future - Thank you again!! Kristi, GSM


Verified Customer
Minot, ND
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/31/2020
verified customer Verified Customer
Category: Sales
Sales men
Terry Epps very helpful.
Recommended
KRISTI B. from Don Bessette Hyundai responded on 09/02/2020 06:31 PM

Hello,

Thank you so much for your recent purchase at Don Bessette Hyundai. We greatly appreciate the fact that you took the time to fill out our SureCritic review!  I know that Terry was on vacation when you made your purchase at the dealership, so we would like to visit with you about your recent experience and how we can improve. Mr Epps values his guests and believes in giving his guests top notch service; the fact that the dealership fell short on his behalf is unfortunate! Please give Terry or myself a call so we can serve you better in any future dealership visits.

Thank you again -
Kristi Burgess
General Sales Manager
701.852.3300


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