KO

Kent Odekirk

Mike White Ford of Coeur d'Alene

Overall Rating

4.8

(149 reviews)

81

Reviews of Kent Odekirk

TH

TERRY H.

Spokane, WA

Ford F350

05/07/2023

Verified Customer

10

Category: Service

service truck

always on time and complete...nice job

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/08/2023 11:52 AM

Thank you, Terry, for your kind review! We are so pleased to hear that we were able to meet your expectations. We strive to provide excellent service and it's great to know that we achieved that for you. We look forward to serving you again in the future.

Employees worked with

JL

JOSHUA L.

Hauser, ID

Ford Super Duty F-350 SRW

05/06/2023

Verified Customer

10

Category: Service

Always good

*-[/#(_

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/08/2023 11:52 AM

Thank you for your 5-star review, Joshua! We are so pleased to hear that you had a great experience with us at Mike White Ford of Coeur d'Alene. We strive to provide the best customer service and we are glad that we could meet your expectations. We look forward to continuing to serve you in the future.

Employees worked with

EL

EDWARD L.

Coeur D Alene, ID

Ford F250

05/06/2023

Verified Customer

9

Category: Service

Quick and professional service

I didn't have an appointment, but they accommodated my needs and fit me in.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/08/2023 11:52 AM

Thank you for your kind review, Edward! We are so glad that we were able to accommodate your needs and fit you in. We strive to provide excellent customer service and are glad that we were able to do that for you. We look forward to seeing you again soon!

Employees worked with

RW

ROBERT W.

Coeur D Alene, ID

04/27/2023

Verified Customer

10

Category: Service

Service

I think the Service Team at Mike White Ford are Great in customer service. They have taken very well care of my 2015 Ford Escape

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:28 AM

Thank you so much for your kind words, Robert! We are so glad to hear that our Service Team was able to take great care of your 2015 Ford Escape. We strive to provide the best customer service possible and it's wonderful to hear that we have achieved that. We appreciate your business and look forward to seeing you again soon.

Employees worked with

Verified Customer

Coeur D Alene, ID

04/22/2023

Verified Customer

10

Category: Service

Always great Service

Had a serious noise coming from my engine. After Matt did a little research. It was a recalled part in the brake system and they had the part in stock and were able to get me on the schedule the next day. Shuttle service was very convenient. Always well taken care of at Mike White Ford. Thank you!

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:30 PM

Thank you for your kind words and for choosing Mike White Ford of Coeur d'Alene. We are so glad that Matt was able to get you in quickly and that the shuttle service was convenient. We appreciate your business and are glad that we were able to get your car fixed quickly.

Employees worked with

MK

MICHAEL K.

Coeur D Alene, ID

03/25/2023

Verified Customer

10

Category: Service

Mobile Service Recall

Quick easy and friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:24 AM

Thank you for your kind words, Michael! We are so glad to hear that your experience with us was quick, easy, and friendly. We strive to provide the best customer service and we are glad that we could meet your expectations.

Employees worked with

BA

BARRY A.

Rathdrum, ID

03/21/2023

Verified Customer

10

Category: Service

Oil change

Quick, friendly and professional! I was extremely pleased!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2023 03:55 PM

Thank you for your kind words, Barry! We are so glad to hear that you had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations.

Employees worked with

JO

JAY O.

Kettle Falls, WA

Ford F350

02/28/2023

Verified Customer

10

Category: Service

Accident damage repair

First time coming in for an accident repair. Had driver's side mirror replaced. The quote was well within our insurance allowance and the final bill was even less. Even though there was a minor glitch the service we received was as usual outstanding. Mike White's is where we purchased and where we have always serviced and is where we bought tires too.. we trust them. Our truck has bever been anywhere else. We drive several hours to this location because of the service given.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:55 PM

Jay, thank you for giving us the opportunity to work on your F350. We're so glad that you trust us with your vehicle! We look forward to serving you again in the future at Mike White Ford of Coeur d'Alene!

Employees worked with

SR

SHIRLEY R.

Rathdrum, ID

02/01/2023

Verified Customer

10

Category: Service

Mobile service experience

I am so grateful for the mobile service that was provided to me by the service department. It was such a great way to take care of the repair needed and the two young men that came were professional and did a great job. I am a senior and also caregiver to my 94 year old mother, so I am so glad this option was available.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 02:41 PM

Shirley, thank you for the kind review! It was our pleasure to be able to take care of your vehicle. Thank you for trusting Mike White Ford!

Employees worked with

MB

MICHAEL B.

Dalton Gardens, ID

01/26/2023

Verified Customer

9

Category: Service

Super.

Bought new tires. Everything went great and staff was again wonderful.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:28 PM

Michael, thank you for the super review! We're so glad that your tire purchase was smooth and pleasant! Thank you for choosing Mike White Ford!

Employees worked with

TP

TIMOTHY P.

Coeur D Alene, ID

Ford Expedition

01/01/2023

Verified Customer

10

Category: Service

Excellent service

I had an issue that required a quick response, and the service department got me in quickly and resolved my issue.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:56 PM

Timothy, thank you for the excellent review! We're so glad that we were able to take care of your issue and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Rathdrum, ID

Ford Super Duty F-350 SRW

12/02/2022

Verified Customer

10

Category: Service

Great service

All good

Employees worked with

SR

SHIRLEY R.

Rathdrum, ID

11/27/2022

Verified Customer

10

Category: Service

Oil change

The service is always excellent and the team knowledgeable and very courteous.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:07 AM

Shirley, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

LM

LARRY M.

Post Falls, ID

11/24/2022

Verified Customer

10

Category: Service

F-150 service.

Good and friendly service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:08 AM

Larry, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

Verified Customer

Hayden, ID

11/23/2022

Verified Customer

10

Category: Service

Purchased winter tires

Polite, quick and easy. took me home on shuttle.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:08 AM

Anonymous, thank you for the kind review! We're grateful that you chose Mike White Ford!

Employees worked with

CM

CHRISTOPHER M.

Hayden, ID

11/23/2022

Verified Customer

10

Category: Service

2018 Ford Explorer oil change and service

Service did a great job and gave me information that I needed. Have an upcoming service appointment for new tires and battery for this upcoming winter.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:09 AM

Christopher, thank you for the great review! We're so glad that we were able to get you the information that you need. We look forward to serving you again!

Employees worked with

Verified Customer

Coeur D Alene, ID

11/22/2022

Verified Customer

10

Category: Service

Excellent service.

I was early for my appointment but it was no problem. Service was fast and excellent. Even fixed my clock so it was correct. Thanks

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:16 AM

Anonymous, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

BS

BARBARA S.

Coeur D Alene, ID

Ford F350

11/17/2022

Verified Customer

9

Category: Service

Excellent, technical, trustworthy

Quick and timely service. Service found clear answers to all questions.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:27 AM

Barbara, thank you for the excellent review! We're grateful that you chose Mike White Ford!

Employees worked with

ML

MICHAEL L.

Hayden, ID

11/16/2022

Verified Customer

10

Category: Service

Always provide great service and helpful staff

Been taking my pickup in for service since the purchase. Will no doubt purchase another vehicle here, and trust their staff as service providers.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:33 AM

Michael, thank you for the kind words. We have passed them along to our team. We look forward to serving you again in the future!

Employees worked with

EC

ERIC C.

Valleyford, WA

Ford Super Duty F-350 SRW

11/12/2022

Verified Customer

5

Category: Service

Service

I do not have any issues with the mechanic's work, they do a great job. What I do not appreciate is having to make multiple appointments for multiple problems to have serviced. Recently, when I booked an appointment several weeks in advance giving them a list of requested service items and diagnostics for problems I had experienced, having the vehicle dropped off for all services to be done in one visit, keeping the vehicle as long as they needed it. I dropped the vehicle off 3 days early after hours. The morning after I dropped it off i received a call from a sevice rep reviewing all the sevices I requested, and was told no problem, that they would work on it as they could fit it in. Then recieved a call on the scheduled appointment day from Kent. He expressed it would only have an oil change and a seperate visit would be needed for other servicing. He argued with me on my request to replace parts that were over 15 years old and failing that I had booked for. He expressed that THEY would determine what parts needed to be replaced on upon their evaluation, and not on my request for old part replacement. He went on to say they dont have time to accomodate my service request. Keep in mind that I was dropping the vehicle for as long as they needed it to get the service performed in one visit. I'm not sure why they are asking to make multiple appointments to get service. This will drive customers away! I have 4 Ford vehicles of which three were purchased from CDA dealership. I also had a similar issue when booking another appointment a month ago on another vehicle, oil change only then seperate appointment visit for other services, even on drop off as long as they need it. This seems to be a trend. With limitations on schedules, extended drive times to the dealership and fuel prices, multiple visits are not appreciated and more than an inconvenience. This new policy of multiple visits for mulitple problems needs to change. We are not going to tolerate it. Mike White service center get your internal department schedules together and service your loyal customers, or they will no longer support you.

Employees worked with

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