KE

Kevyn Erbe

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(803 reviews)
71

MK
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MITCHELL K.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2023
verified customer Verified Customer
10
Category: Service
Recall
Kevin did a great job! Kept me updated the whole way through. Would recommend!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

Thank you, Mitchell, for the 5 star rating and your kind words. We appreciate your business and are so pleased that Kevin did a great job in keeping you updated throughout the process. We strive to offer excellent service and are delighted that you experienced that. We look forward to continuing to provide you with the best service.

Employees worked with

BG
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BRETT G.
Bigfork, MT
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2023
verified customer Verified Customer
9
Category: Service
Work was done well and ontime
Very courteous staff
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

We're thrilled to hear that you had a great experience with us! We are committed to providing the highest level of customer service, and we are glad that we could do that for you.

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2023
verified customer Verified Customer
10
Category: Service
Solid Service
I’ve owned fords for decades now and have experiences at quite a few dealerships. We are a ford family with an F350 dually, Expedition and a GT350R and while we don’t need a ton of service when we do I don’t really consider going elsewhere. Kevyn Erbe especially, and the team go above and beyond.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/04/2023 01:35 PM

Thank you for your kind words and continued loyalty! Our team is dedicated to providing quality service and it makes us proud to know we've earned your trust. We hope to keep the relationships we have with our customers strong for years to come.

Employees worked with

VJ
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VINCENT J.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2023
verified customer Verified Customer
10
Category: Service
Great job
Great job
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/04/2023 01:35 PM

Thank you, Vincent, for taking the time to share your experience with us. We're so pleased that you were satisfied with the service you received and appreciate your loyalty to Mike White Ford of Coeur d'Alene. Your satisfaction is our number one priority and we look forward to continuing to serve you in the future.

Employees worked with

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2023
verified customer Verified Customer
10
Category: Service
Sunroof
Very nice to work with! Took care of everything.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/20/2023 01:30 PM

We are so glad that you had a positive experience at Mike White Ford of Coeur d'Alene. We strive to provide the best customer service and it is wonderful to hear that we were successful. We hope you are enjoying your vehicle and thank you for choosing our dealership.

Employees worked with

DG
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DAVID G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2023
verified customer Verified Customer
10
Category: Service
Great
Appreciated shuttle ride home after dropping off vehicle. When service finished vehicle was delivered to my residence which was very convenient.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

Thank you for the great review, David! We are so pleased to hear that our shuttle service and delivery made your visit to Mike White Ford of Coeur d'Alene a pleasant one. We strive to provide a convenient and comfortable experience for all of our customers and we're glad we could do that for you.

Employees worked with

JD
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JASON D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2023
verified customer Verified Customer
10
Category: Service
Valve cover
I got an oil change and they informed me of an oil leak. They got me in for a diagnosis and diagnosed a leaking valve cover. They got to the job quickly and got the job done in a timely manner. When it came time to picking up my truck they informed me that during a previous job doing the timing cover, that the valve cover was altered and that they had made the gasket fail. They covered the job under full warranty. Top notch company who stands by their jobs and owns their mistakes.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/19/2023 10:38 AM

We are glad to hear that we were able to diagnose and repair your oil leak quickly and efficiently! We take pride in our work and value our customers' trust. We appreciate you giving us the opportunity to demonstrate our commitment to excellence. We take full responsibility and are always here to help. Thank you for your business and we hope to serve you again in the future.

Employees worked with

NM
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NICOLAS M.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2023
verified customer Verified Customer
9
Category: Service
Great Communication and quick turn time
Kevin was great, kept me up to date and had my repair done quicker than stated.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/14/2023 12:06 AM

Thank you so much for your kind words, Nicolas! We really appreciate your business and are thrilled to hear that Kevin was able to keep you in the loop and get your repair done faster than anticipated. It's customers like you that make our job worth it!

Employees worked with

KD
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KELLY D.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2023
verified customer Verified Customer
10
Category: Service
Warranty issues
You guys are on point. Friendly and helpful so have no complaints.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:20 AM

Thank you for the positive feedback, Kelly! We strive to ensure customers have the best experience possible. We're glad you found our staff friendly and helpful. We look forward to seeing you again soon!

Employees worked with

PC
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PETER C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2023
verified customer Verified Customer
10
Category: Service
Quick service and helpful feedback
Kevin is one of the best service reps I have ever dealt with. Thank you Kevin
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:19 AM

Thank you Peter for your 5 star review and taking the time to share your positive experience with Kevin. We are very pleased to hear that you had such great service. We strive to ensure our customers have a positive, stress-free experience when they visit us. We hope to see you again soon!

Employees worked with

MK
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MATTHEW K.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2023
verified customer Verified Customer
10
Category: Service
Exceptional service
Kevyn and team went above and beyond to get our expedition fixed up and road ready. This was the best customer service I have experienced in a long time!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:11 PM

Thank you for taking the time to leave us a review, Matthew. We are so glad to hear that Kevyn and the team exceeded your expectations. We strive to provide exceptional customer service and we are delighted that you experienced that today. We appreciate your business and look forward to serving you again.

Employees worked with

KS
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KENNETH S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2023
verified customer Verified Customer
10
Category: Service
excellent service
excellent service and helpful staff
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:11 PM

Thank you Kenneth for your positive review and for choosing Mike White Ford of Coeur d'Alene. We are proud of our service and staff and strive to provide a pleasant experience for our customers. We appreciate your kind words and look forward to assisting you in the future.

Employees worked with

KF
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KEVIN F.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2023
verified customer Verified Customer
10
Category: Service
Easy to work with
Had some recall work done and then had an oil change too.
No issues and easy to work with.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/21/2023 10:55 AM

Thank you for the positive review, Kevin! We are delighted to hear that you enjoyed your experience with us at Mike White Ford of Coeur d'Alene. We strive to provide excellent service to all of our customers and are glad that we could meet your expectations. Thank you for choosing us!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2023
verified customer Verified Customer
10
Category: Service
Excellent service
Making my appointment was easy and they were ready when I arrived. I was provided periodic updates about the status of my vehicle, which made arranging to pick it up (and therefore the rest of my day) much easier. The employees were friendly and I felt confident in the quality of the services provided.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/19/2023 10:30 AM

We are delighted to hear you had such a positive experience at Mike White Ford of Coeur d'Alene. We strive to provide our customers with a convenient and seamless experience from start to finish. We are pleased you were provided with updates and that our friendly staff could meet your needs. We appreciate your business!

Employees worked with

KA
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KENNETH A.
Rathdrum, ID
Ford F250
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/18/2023
verified customer Verified Customer
8
Category: Service
Problem solved
The issue with my brand new truck was solved and I received a loaner vehicle. My only complaint is that I was told it would take two weeks and it did take that long.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/19/2023 10:25 AM

Thank you for your feedback, Kenneth. We are glad that the issue with your vehicle was solved and that we were able to provide you with a loaner. We apologize that you were not pleased with the timeline, we will work to do better in the future.

Employees worked with

MK
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MATTHEW K.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2023
verified customer Verified Customer
10
Category: Service
Kevin, Connor, and Mike are the best!
These guys always find a way to take care of their customer. This was a follow up on a appt I had about a month and a half ago. Fast service and they did a great job too.
Those two things seem to be hard to find these days
Thank you
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:25 PM

Thank you for your kind words, Matthew! We really appreciate your business and are glad that we were able to provide you with fast service and that you were satisfied with the results. We strive to give our customers the best service possible and are glad that you experienced that.

Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2023
verified customer Verified Customer
10
Category: Service
Great experience
Great experience and free car wash was great
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/11/2023 12:28 PM

Thank you for taking the time to share your experience at Mike White Ford of Coeur d'Alene. We are thrilled to hear that you had a great experience and that you enjoyed the complimentary car wash. We really appreciate your business and look forward to seeing you again soon!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2023
verified customer Verified Customer
10
Category: Service
Food
They are nice people and very clean
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/30/2023 04:17 PM

Thank you so much for your positive review. We are thrilled to hear that you had a pleasant experience with our staff. We strive to ensure that every visitor feels welcome and we hope you'll decide to visit us again in the future.

Employees worked with

PC
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PHILIP C.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2023
verified customer Verified Customer
10
Category: Service
Felt like an important customer
Manny took initiative to contact me regarding a service issue on my f150. Kevyn the service advisor assigned did a great job of getting my vehicle repaired in a timely manner.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:34 PM

Thank you for your positive review, Philip! We are so pleased to hear that they provided you with excellent customer service and that your issue was addressed quickly. We appreciate you choosing Mike White Ford of Coeur d'Alene and for taking the time to share your experience.

Employees worked with

RM
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RODGER M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2023
verified customer Verified Customer
10
Category: Service
Took truck in for service and a minor recall all fixed all is good.
Everyone was nice and easy to work with>
Nice people
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:26 PM

Thank you for taking the time to share your experience, Rodger! We strive to ensure that everyone who visits us feels welcome and that their needs are taken care of. We're glad to hear that we succeeded in delivering a positive experience for you.

Employees worked with
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