KE

Kevyn Erbe

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(803 reviews)
71

Verified Customer
Athol, ID
Ford F350
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/29/2023
verified customer Verified Customer
7
Category: Service
Late mishaps
Everything was good, had a lot of things done. A mechanic forgot to plug something in causing and alarm showing water in fuel. It was good this happened because they also noticed an air pressure alarm. They rotated my tires but didn’t change the pressure between front and back.
The mechanic that helped through the end stuff was apologizing.
Haven’t tested the trailer plug in yet so not sure if that issue was resolved. They said the only replaced part of the connection. I’m trying to stay optimistic and don’t have to go back. It’s a major distraction for me to get there and be at work on time.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/29/2023 09:25 AM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details.

Employees worked with

TD
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TYLER D.
Dalton Gardens, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/28/2023
verified customer Verified Customer
3
Category: Service
Customer Satisfaction Warranty Extension
An appointment was made a month prior to the date of my appointment for a Customer Satisfaction Warranty Extension for the steering linkage. I then later added a LOF and tire rotation. The truck was purchased from Mike White and the tires were installed by Mike White. I was quoted a price for the LOF over the phone, the service writer wasn't going to honor the quote and wanted to charge me for the tire rotation even though I was told when I bought the truck that I had free rotations.

Then to follow that up they couldn't do the warranty work as they didn't have the part. One would think that they would have told me that when I made the appointment, or they would have made sure the part was available when I scheduled the appointment. To top it off historically we have received a free car wash for doing LOF with Mike White and that wasn't offered this time.

Overall, very poor service compared to what I have seen in the past. I have been buying vehicles and having them serviced at this location since Addis owned it.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/28/2023 12:24 PM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2023
verified customer Verified Customer
10
Category: Service
Incredible service
Got it in and work was done quickly. Customer service is excellent. Kevyn does a great job.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/16/2023 09:25 PM

Thank you for leaving such a wonderful review - we are so glad to hear that Kevyn provided excellent customer service and that you were pleased with the quick turnaround time. We appreciate your business and strive to continue to provide the best services possible.

Employees worked with

EA
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EARL A.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2023
verified customer Verified Customer
10
Category: Service
recall for airbags in doors.
very prompt and good service. Provided courier service which I appreciated.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/14/2023 12:06 PM

Thank you for your business, Earl! We're so pleased you enjoyed your experience and appreciate your feedback. We strive to provide the best service possible and are glad our courier service made it easier for you.

Employees worked with

TN
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THOMAS N.
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2023
verified customer Verified Customer
10
Category: Service
Very friendly
Very friendly
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/07/2023 12:30 PM

Thank you, Thomas, for the positive review. We are so glad that we could make your experience with us as pleasant and enjoyable as possible. We strive to provide the best customer service and we are glad that we could meet your expectations.

Employees worked with

MK
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MATTHEW K.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2023
verified customer Verified Customer
10
Category: Service
Kevin is awesome!!
Kevin kept me well informed through a lengthy wait for parts and provided a rental for me while my truck got fixed. Finished the truck a half day earlier than I expected also! Great service advisor!
You are lucky to have him-
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:59 AM

Thank you so much for the kind review, Matthew! We are thrilled that Kevin was able to make your visit to our dealership a great one. We take pride in providing the highest quality service and convenience for our customers, and we are glad that Kevin was able to do just that for you. We appreciate your business and look forward to having you with us again in the future.

Employees worked with

MA
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MEAGAN A.
Coeur D Alene, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/24/2023
verified customer Verified Customer
0
Category: Service
Illogical, disrespectful, insulting
This issue that we brought the truck in for has been an issue for over a year and a half. Your technician essentially tried to sell me tires. It defies logic that an issue I brought the truck for upwards of 4 times is tires. The only reason that my tires are now worn out is because it takes so long to get an appointment. I will take this all the way up to the region as this is a safety and existential problem with this truck. When I checked the vehicle out the technician dismissed my feedback and concerns and offered no resolution. Furthermore, our truck was ready for several days and no calls were made to myself or my wife and both numbers are on file. I repeat. I will take this issue all the way to the region and corporate until this issue is resolved. I would give 0 stars if possible. We will be leaving the Ford brand, and will shout and warn far and wide to all who will listen as to the utter lack of competence and respect this brand and office have shown.
Employees worked with

Verified Customer
Coeur D'Alene, ID
Ford F350
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/13/2023
verified customer Verified Customer
5
Category: Service
Service
The service was done in a timely manner however the work to be performed was not followed as requested. Everyone was friendly, though after receiving a service on the vehicle that included tire rotation, I then had to go adjust all tires to proper inflation. The higher tire pressures were left in the front with lower pressure in the rear after the swap. I would have preferred to not have to go do this after taking it to a dealership.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2023 04:18 PM

Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience you experienced and we take your comments seriously. We strive to provide the highest quality of service and we will use your feedback to ensure that we are meeting our standards.

Employees worked with

Verified Customer
Ritzville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2023
verified customer Verified Customer
10
Category: Service
Great service
Took our 2012 Ford Fusion to fix drivers side axle leak and it was fixed and fluids topped. Great service and car runs good now. Thank you
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2023 04:18 PM

Thank you for taking the time to share your experience with us. We are so glad to hear that your 2012 Ford Fusion is running well after the repair. We appreciate your business and are glad that we could help.

Employees worked with

LK
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LARRY K.
Chewelah, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/30/2023
verified customer Verified Customer
8
Category: Service
Took longer than I expected but otherwise excellent
I have an unusual problem with my Mach E and the range indicator. A supervisor in the service department was assigned to check on the problem and, over time, the problem has resolved. I appreciated the attention specially given to this issue.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:28 AM

Thank you for your business, Larry! We are glad to hear that the issue with your Mach E has been resolved. We take pride in providing excellent customer service and are glad that you were satisfied with the attention given to your issue.

Employees worked with

SL
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SHAWNY L.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2023
verified customer Verified Customer
10
Category: Service
Kevyn and AJ are ere great!
I had a 12v battery issue with my Mach E and Kevyn got me checked in with a loaner and AJ was great with getting me on my way quickly two days later when I came to pick it up!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:29 AM

Thank you for your kind words! We are so glad to hear that Kevyn and AJ were able to get you taken care of quickly and efficiently. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon!

Employees worked with

Verified Customer
Kingston, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/26/2023
verified customer Verified Customer
8
Category: Service
Warranty repair
The work seems to be great. I however feel that timing was off. I had an appt at 0730 for a puddle light fix. They didn’t get back to me to pick up the truck until after 4pm. This is my first issue at that location
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:29 AM

Thank you for taking the time to review us. We appreciate your business and are sorry to hear that your experience was not up to our usual standards. We strive to provide timely service and will use your feedback to improve our processes.

Employees worked with

MS
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MATTHEW S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2023
verified customer Verified Customer
10
Category: Service
Excellent service!!
Always the best service at Mike White Ford!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:29 AM

Thank you so much for your kind words, Matthew! We are so glad to hear that you had a great experience with us. We strive to provide the best service possible and are thrilled that you noticed. We appreciate your business and look forward to seeing you again soon!

Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2023
verified customer Verified Customer
10
Category: Service
Recall repair - Easy Easy
Great staff that took care of the recall repair in a timely manner. Doesn't get better than this~
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:29 AM

Thank you for your kind words! We are so glad to hear that our staff was able to take care of your recall repair in a timely manner. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

SY
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SCOTT Y.
Hauser, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2023
verified customer Verified Customer
8
Category: Service
great communication
Service dept folks are great....wouldve given a 10 but just not happy with scheduling as it takes forever to get in.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/12/2023 09:16 AM

Thank you for your review, Scott. We appreciate your business and value your feedback. We apologize for the scheduling issues you experienced and are working hard to improve our process. We hope to see you again soon.

Employees worked with

EH
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ELLEN H.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2023
verified customer Verified Customer
9
Category: Service
Recall Repair
Was there for a recall repair for my Escape. Everyone was pleasant and repair was done promptly. The young man who delivered my car took time to help me make a correction to the Information display on my dashboard.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2023 11:02 AM

Thank you, Ellen, for your kind words and for choosing Mike White Ford of Coeur d'Alene. We are delighted to hear that your experience was pleasant and that your recall repair was done promptly. We appreciate your feedback and are glad that the young man was able to help you with the dashboard display.

Employees worked with

SO
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STEVEN O.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2023
verified customer Verified Customer
10
Category: Service
New hood and oil change
Very professional and helpful
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/03/2023 08:20 AM

Thank you so much for your kind words, Steven! We are so pleased to hear that you had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2023
verified customer Verified Customer
10
Category: Service
New Ford Raptor
Very fair and great to work with.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:24 AM

Thank you for your kind words! We are so pleased to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations.

Employees worked with

Verified Customer
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2023
verified customer Verified Customer
9
Category: Service
Alarm issue
I had an alarm that kept going off. They determined it was the hood switch and replaced it extremely fast!
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:24 AM

Thank you for your 5-star review! We are so glad that we were able to quickly diagnose and repair your F-150's alarm issue. We appreciate your business and look forward to seeing you again soon!

Employees worked with

JC
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JAMES C.
Mica, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2023
verified customer Verified Customer
10
Category: Service
Service
My Bronco was finished quickly and returned very fast. Thanks
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:24 AM

Thank you for your positive review, James! We are glad to hear that your Bronco was finished quickly and returned to you fast. We strive to provide excellent service and are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with
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