Kevyn Erbe

03/29/2023

Verified Customer

Category: Service

Alarm issue

I had an alarm that kept going off. They determined it was the hood switch and replaced it extremely fast!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:24 AM

Thank you for your 5-star review! We are so glad that we were able to quickly diagnose and repair your F-150's alarm issue. We appreciate your business and look forward to seeing you again soon!

Employees worked with

JAMES C.

Mica, WA

Ford Bronco

03/26/2023

Verified Customer

Category: Service

Service

My Bronco was finished quickly and returned very fast. Thanks

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:24 AM

Thank you for your positive review, James! We are glad to hear that your Bronco was finished quickly and returned to you fast. We strive to provide excellent service and are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer

Hayden, ID

03/24/2023

Verified Customer

Category: Service

Top notch

Great service department!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:26 AM

Thank you for your 5-star review! We are so glad to hear that you had a great experience with our service department. We strive to provide the best customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

RICHARD S.

Bonners Ferry, ID

Ford F350

03/20/2023

Verified Customer

Category: Service

Poor experience

Somehow after waiting 7weeks my appt. Was lost, they got me in though.
Pickup was not ready when promised, they ordered wrong part.
Cole was helpful taking care of a tire adjustment from last November that your tech dropped the ball.. THANKS COLE

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/20/2023 02:43 PM

Thank you for your review, Richard. We apologize for the inconvenience caused by the lost appointment and the wrong part. We are glad that Cole was able to help you with the tire adjustment. We strive to provide the best customer service and we will use your feedback to improve our services.

Employees worked with

IAN H.

Post Falls, ID

03/16/2023

Verified Customer

Category: Service

Good communication, truck was ready to go

The service team were good communicators and had my truck ready to go when they said they would.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/20/2023 08:20 AM

Thank you for your 5-star review, Ian! We are so glad to hear that our service team was able to provide you with excellent communication and timely service. We appreciate your business and look forward to seeing you again soon!

Employees worked with

CHAD B.

Hayden, ID

Ford Maverick

03/15/2023

Verified Customer

Category: Service

great service good people

Fast maintenance turn-around, and shuttle service to boot!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/15/2023 04:48 PM

Thank you for your 5-star review, Chad! We are so glad to hear that you had a great experience with our fast maintenance turn-around and shuttle service. We strive to provide the best customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

JAN S.

Hayden, ID

Ford Edge

03/07/2023

Verified Customer

Category: Service

Happy Camper

I appreciated being constantly informed of progress being made to repair my power steering pump.
I have always been treated with kindness and respect throughout my ten year visits.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:31 PM

Jan, thank you for your kind words. We're so glad that you chose to come to us for your power steering pump and for everything else over the past ten years. We look forward to serving you for the next 10 years and beyond at Mike White Ford of Coeur d'Alene!

Employees worked with

ROGER W.

Athol, ID

Ford Edge

02/20/2023

Verified Customer

Category: Service

Confidence & miss communication

I love my Edge but I have had several electrical issues and seems like Mike White Service has had it more than I have! When I bought the car I had Ford Service add a hitch for my bicycle transport. Since this install, the car has been in for blinkers, running lights, auto and other electric issues. Right side went out first around April and I was told it was probably a short in the hitch. Supposably it was fixed. December 2022 the left side went out. These are Safety issues and I was scheduled out to February 16th 2023! I called to move date up if possible and Service accidentally moved me out to March 3rd. I called again but they could only move it to February 13th. They suggested to drop the car off to try and fit it in between appointments. Didn't work. They kept the date to the 13th appointment.
Results I was again told it was the hitch and I could pay to have electrical redone. I never use the car to haul anything so Keven said they could just disconnect. I wasn't willing to pay for another electrical hitch fix that the Ford Service installed and causing the car to have problems. My car is paid off and to replace it is so expensive. I just don't know what to do. I've lost confidence in the car that I love and in Mike White Ford Service to stop these issues. Thank Goodness I bought the 7 year extension on the warranty.

Employees worked with

Verified Customer

POST FALLS

Ford Explorer

02/18/2023

Verified Customer

Category: Service

Experience

Showed up to my appointment, I was not on their schedule somehow, but, squeezed me in. I was able to get everything done to my vehicle that was needed.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/22/2023 04:02 PM

Anonymous, we're grateful for your understanding and so glad that we were still able to take care of you and your vehicle. Thank you for choosing Mike White Ford!

Employees worked with

NANCY H.

Athol, ID

02/18/2023

Verified Customer

Category: Service

Good service

Very polite, and friendly. Job was done in a very timely manner. Very satisfied.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/22/2023 03:57 PM

Nancy, thank you for the 5 star review! Polite, friendly and timely are all things that we strive to be! Thank you for choosing Mike White Ford!

Employees worked with

DON W.

Hayden, ID

02/18/2023

Verified Customer

Category: Service

5 Star Service

I'm an Escape owner but was treated as if I owned the most expensive luxury car. Great people.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/22/2023 03:56 PM

Don, thank you for the kind review. We're pretty fond of Escapes here - but even more fond of the excellent guests who give us the opportunity to serve them! Thank you for choosing Mike White Ford!

Employees worked with

WILLIAM S.

Coeur D'Alene, ID

02/17/2023

Verified Customer

Category: Service

Tail Gate Repair

Recently had the tail gare repaired to prevent its opening while driving. When reading the summary of services after picking it up, the covered repair was far more detailed than I had imagined. The Mike White team did an exceptional job in replacing all the components necessary to assure that the tail gate will not fail while in use. Along with an oil and filter, tire rotation with brake check and all point inspection I am very satisfied that all is well with my truck. Thanks, Mike and the "team"

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/22/2023 10:59 AM

William, thank you for the 5 star review! We're so glad that we were able to take care of the tail gate and make sure that your truck was in solidly working order. Thank you for choosing Mike White Ford!

Employees worked with

MICHAEL S.

Post Falls, ID

Ford F350

02/14/2023

Verified Customer

Category: Service

'Miscommunication 'requires second visit

Went in for an electrical issue and oil/filter change. One tech said couldn't find the problem, one said it was OK, now I have another appointment to fix electrical problem. Oil was changed as promised although it shows 95% used next day.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:18 AM

Michael, thank you for taking our call and discussing this. We hope that your appointment yesterday was able to address the issue and help work towards a solution. Thank you!

Employees worked with

MYRTLE M.

Santa, ID

02/04/2023

Verified Customer

Category: Service

A recall item was replaced in my auto.

The car was ready when promised. I do wish that the servicemen would not change the setting for the headlights!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 03:23 PM

Myrtle, thank you for the 5 star review. We thank you for trusting us with your vehicle. We will pass along your words to our service team!

Employees worked with

Verified Customer

Post Falls, ID

Lincoln MKS

02/02/2023

Verified Customer

Category: Service

Competent, cheerful, efficient service in clean, pleasant setting.

See above title. Have always had to rate experiences at Mikw White Ford.
Great staff.

Thank you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 03:16 PM

Anonymous, thank you for the kind review! We're proud of our team and glad that you've had such positive experiences with them! Thank you for trusting Mike White Ford!

Employees worked with

Verified Customer

Coeur D Alene, ID

02/01/2023

Verified Customer

Category: Service

Above and Beyond!

Brought my f-150 just to see about having my running boards repaired. I figured this repair would be out-of-pocket. Kevyn went out of his way to get this covered by my extended warranty. I am VERY impressed.... and my wife can get in and out of my truck gracefully again!! Happy wife=Happy life!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 03:12 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to take care of your running boards! Thank you for trusting Mike White Ford!

Employees worked with

JOHN A.

Harrison, ID

01/13/2023

Verified Customer

Category: Service

Broken truck

My 2014 F150 died right in the middle of Neider ave just after pulling out of Costco. I was able to have it towed to Mike White Ford. I explained to the service rep.that I was trapped with out a car. He told me he and his crew would try and squeeze me into the swamped schedule. The service team was able to get me back up and running in three days! They really saved my butt!!! I owe them big time!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/19/2023 03:12 PM

John, it was truly our pleasure to be able to help you out of this jam! We're so glad that we were able to get you into the shop faster than anticipated and safely back on the road!

Employees worked with

Verified Customer

Coeur D Alene, ID

01/11/2023

Verified Customer

Category: Service

Recall work

I’ve come to expect good service from Mike White Ford, hope it never changes. They had my car repaired quickly and I was out within about an hour.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/18/2023 04:26 PM

Anonymous, thank you for the kind words. We hope to only get better with time! Thank you for choosing Mike White Ford.

Employees worked with

Verified Customer

Coeur D Alene, ID

01/11/2023

Verified Customer

Category: Service

Recall submitting

Completed in a satisfactory andtimely manner!! Thanks to the team at Mike White Ford!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2023 04:46 PM

Anonymous, thank you for the 5 star review! We're so grateful that you trusted us to take care of your recall. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Hauser, ID

Ford Edge

01/11/2023

Verified Customer

Category: Service

2 recalls completed

Completed to expectations

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2023 04:45 PM

Anonymous, thank you for the 5 star review. We're glad that we were able to take care of your recalls and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with