KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(806 reviews)

72

Reviews of Kevyn Erbe

Verified Customer

Post Falls, ID

09/16/2022

Verified Customer

10

Category: Service

There was a recall on my Ford maverick truck

There was a recall on my Ford maverick truck
I got a letter that told me to take it in.
I did just that. They fixed the issue. My truck is happy now and it is nice and safe to drive.

Oh by the way somebody inside the show room hid the remote control to the television.

I had to ask the shuttle driver to come help me find it. And she did. She deserves a raise.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 03:13 PM

Anonymous, thank you for the fantastic review. We're so glad that we were able to take care of your recall and we will be sure to pass along your kind words to our shuttle driver(and her supervisor!) Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

KB

KIRK B.

Otis Orchards, WA

Ford F250

09/10/2022

Verified Customer

8

Category: Service

sevisw was quick

all door handle seals went bad, took a little but to get new ones ordered but once they were here the service dept got right on it

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:47 PM

Kirk, thank you for your patience and kindness. We're so glad that we were able to get the seals ordered and installed for you. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Otis Orchards, WA

09/08/2022

Verified Customer

8

Category: Service

very fast in and out

Very fast in and out, hopefully the repairs last

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:39 PM

Anonymous, thank you for the 5 star review! We certainly hope that your repairs last as well. If they do not, please let us know! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

CS

CODY S.

Hayden, ID

08/26/2022

Verified Customer

10

Category: Service

Kevin was great

Really appreciated Kevin's help on getting our front end replaced. He has the rental car all set up for us and coordinated all the warranty things.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 03:01 PM

Cody, thank you for the great review! We're so glad that you had such a positive experience with Kevyn! We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

KA

KEVIN A.

Rathdrum, ID

08/21/2022

Verified Customer

10

Category: Service

Replaced Exhaust Manifold

Excellent Service!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:27 PM

Kevin, thank you for the excellent review! We're grateful that you trusted us for your exhaust manifold replacement! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Spirit Lake, ID

08/19/2022

Verified Customer

10

Category: Service

It was great and enjoyable .

The best place to have your truck service they do great job.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/24/2022 10:26 AM

Anonymous, thank you for the 5 star review! We're so grateful that excellent customers, such as yourself, give us the opportunity to work on their vehicles and serve them! Thank you!

Employees worked with

Service Advisor

JD

JESSICA D.

Post Falls, ID

08/17/2022

Verified Customer

10

Category: Service

Friendly Service Team

I showed up an hour early and the service team helped me right away. Everyone was very friendly and helpful. To top it off, my car was done hours before they had quoted me. Very impressed with the service team. Thank you!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:17 PM

Jessica, thank you for the 5 star review! We're so glad that we were able to take care of your vehicle earlier than anticipated and that you had positive interactions with our team! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

DD

DUSTIN D.

Coeur D Alene, ID

Ford F250

08/11/2022

Verified Customer

10

Category: Service

Battery connectors faulty

Awesome job getting parts in a timely manner

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 01:47 PM

Dustin, thank you for the awesome review! We're so glad that we were able to get your parts and get everything taken care of for you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

GS

GAIL S.

Rathdrum, ID

07/22/2022

Verified Customer

10

Category: Service

HANDLED

I must say when I got my car back I was relieved to know they found the problem. I had a knocking sound start in the front left wheel area especially prevalent around 40 to 45mph but after driving away from Ford with the repairs complete she runs smooth again. I have a 2007 Edge which is servicing me well over the years.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:49 PM

Gail, thank you for the kind review! We're always relieved when we can identify and solve an issue as well! We're so glad that your Edge has served you well and we wish you many more happy years with it! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

BW

BRAD W.

Post Falls, ID

07/21/2022

Verified Customer

10

Category: Service

Cam phaser repair, new engine

I have had an issue with cam phaser rattle since last year, had the cam phasers replaced on June 23 and the truck ran great for about 500 miles. Three days latter I experienced a catastrophic engine failure something came apart in the cam phaser system! Dead on the road! I was on a camping trip over 200 miles from home. I got the truck back to Mike white ford in coeurd alene and the confirmed the engine failer and said it would need a new long block. That's when Mike white ford stepped up to the plate. They paid for my towing expenses gave me a loaner car while they replaced the engine and I got my truck back with a new long block in 13 days after they confirmed the engine failure. Kevin the service manager was awesome, he made me feel like a valued customer and did everything he could to make an unfortunate happenstance into a positive experience. I couldn't be happier with my experience with Mike White ford! Thank you!

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:38 PM

Brad, thank you for the 5 star review. We always want everything to go smoothly once a vehicle leaves the service department, but machines don't always listen to what we want them to do. We thank you so much for your patience and kindness during everything that happened. We're so glad that we were able to take care of everything for you and keep you happy! We look forward to serving you again in the future with our fingers crossed that your truck only needs routine maintenance from here on out!

Employees worked with

Service Advisor

JS

JOHN S.

Rathdrum, ID

07/15/2022

Verified Customer

10

Category: Service

Service

Excellent service dept. They fixed three recalls, and serviced my 2021 f-150. I will always take my vehicle to Mike White Ford for service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:14 PM

John, thank you for the excellent review! We appreciate your loyalty and pledge to continuously improve with each interaction! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

MB

MICHAEL B.

Hayden, ID

07/13/2022

Verified Customer

10

Category: Service

Just a software update

Dropped my truck off picked it up the next day and everything went perfect. Everyone down there is super cool and the facility is always well kept and organized. Smooth flow the kid helped me load my bike. Thanks Mike White Ford.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 10:02 AM

Michael, thank you for the 5 star review. We're so glad that the software update was completed successfully. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

JB

JULIE B.

Coeur D'Alene, ID

07/13/2022

Verified Customer

10

Category: Service

Got the brakes done and a full service

Did the service and brakes - truck running like new. On time as expected..

Great people

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:58 AM

Julie, thank you for the 5 star review. We're glad that your service was smooth and prompt. We look forward to serving you again in the future.

Employees worked with

Service Advisor

PB

PATRICK B.

Coeur D'Alene, ID

07/05/2022

Verified Customer

10

Category: Service

Took care of everything plus found a safety issue , as well.

I came in with a rather difficult engine problem to diagnose....the technician was,fortunately, able to find the problem and the part was available. During my oil change service a serious brake problem was discovered and the part was ordered immediately.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:54 PM

Patrick, thank you for the 5 star review. We're so glad that we were able to take care of your issue and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

SL

SUSAN L.

Coeur D Alene, ID

06/30/2022

Verified Customer

9

Category: Service

Great service

My appt was for a recall but they still checked my car over and made several suggestions for items that needed attention. They called and went over all items completely and were able to take care of these extra things while my car was in the shop. Prompt service and prompt checkout when I picked up my car. Service guy went over all items and answered our questions in a knowledgeable and friendly manner.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:49 PM

Susan, thank you for the great review! We're so glad that you had such a thorough and pleasant experience with your service advisor! We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

GF

GUS F.

Coeur D Alene, ID

Ford F250

06/25/2022

Verified Customer

10

Category: Service

The problem was not detected by shop!

I was a little disappointed that they didn’t replace the fuel pump I know before that was the problem but because it was working they wouldn’t replace it so that will be stuck somewhere out in the boonTuleys without the fuel pump working.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:20 PM

Gus, thank you for this feedback. We hear your frustration and will review your details to see if there is any indication of trouble noted by our tech.

Employees worked with

Service Advisor

LM

LAURA M.

Coeur D Alene, ID

06/16/2022

Verified Customer

10

Category: Service

Service appointment for recall

I had my Maverick recall serviced yesterday. Customer service at Mike White Ford has been excellent, from the time we bought the truck, as well as the service appointments I’ve had. Everyone there that I’ve dealt with, both on the phone as well as in person, has been very attentive and pleasant to work with. I’m very pleased with this dealership.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:11 PM

Laura, thank you for the 5 star review! We're so glad that your recall appointment was smooth and successful. We look forward to having the opportunity to serve you again!

Employees worked with

Service Advisor

Verified Customer

Worley, ID

06/15/2022

Verified Customer

10

Category: Service

Great service

After taking my car in to get repaired a second time; the service was great. The staff friendly and efficient!

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:08 PM

Anonymous, thank you for the great review! We're glad that your second visit was a success! We look forward to having the opportunity to serve you again!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

Ford Super Duty F-350 SRW

05/23/2022

Verified Customer

5

Category: Service

Poor Communication

Mike White's service department left my office a message on Tuesday afternoon. so I called back when business hours reopened Wednesday morning and could not reach my service tech. i continued to call 2 more times that day to reach my service tech and never received a call back. went in the next day to just see them in person and the tech tried to put the blame on me for the delay in the truck being finished. claimed that he called and never heard back.

Employees worked with

Service Advisor

RK

RAY K.

Rathdrum, ID

Ford Super Duty F-350 SRW

05/17/2022

Verified Customer

10

Category: Service

Engine light on

I took my F350 to Mike White Ford because the engine light was on. They took it in and did their troubleshooting and found a EGR issue that was under recall and fixed it at no charge. As usual they did a excellent job. Always like dealing with Mike White Ford!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:45 AM

Ray, thank you for the 5 star review. We're so glad that we were able to take care of your EGR issue and fix it under warranty! We look forward to serving you again in the future!

Employees worked with

Service Advisor

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