Business Solutions
SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Kevyn Erbe
KE

Kevyn Erbe

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(809 reviews)
72

Reviews of Kevyn Erbe

Verified Customer
Worley, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2022
verified customerVerified Customer
10
Category: Service
Great service
After taking my car in to get repaired a second time; the service was great. The staff friendly and efficient!
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:08 PM

Anonymous, thank you for the great review! We're glad that your second visit was a success! We look forward to having the opportunity to serve you again!

Employees worked with
KE
Kevyn Erbe
Service Advisor
gravatar
Verified Customer
Post Falls, ID
Ford Super Duty F-350 SRW
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/23/2022
verified customerVerified Customer
5
Category: Service
Poor Communication
Mike White's service department left my office a message on Tuesday afternoon. so I called back when business hours reopened Wednesday morning and could not reach my service tech. i continued to call 2 more times that day to reach my service tech and never received a call back. went in the next day to just see them in person and the tech tried to put the blame on me for the delay in the truck being finished. claimed that he called and never heard back.
Employees worked with
KE
Kevyn Erbe
Service Advisor
RK
gravatar
RAY K.
Rathdrum, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2022
verified customerVerified Customer
10
Category: Service
Engine light on
I took my F350 to Mike White Ford because the engine light was on. They took it in and did their troubleshooting and found a EGR issue that was under recall and fixed it at no charge. As usual they did a excellent job. Always like dealing with Mike White Ford!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:45 AM

Ray, thank you for the 5 star review. We're so glad that we were able to take care of your EGR issue and fix it under warranty! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2022
verified customerVerified Customer
10
Category: Service
My experience was wonderful and professional
I was a very professional and smooth experience.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:25 AM

Anonymous, thank you for the wonderful review! We're so glad that your experience was so pleasant! Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
GB
gravatar
GORDON B.
Post Falls, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2022
verified customerVerified Customer
10
Category: Service
gordon B
Recall repairs done nicely and faster than the service writer estimated.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/09/2022 04:41 PM

Gordon, thank you for the kind review! We always strive for exceeding expectations and are always glad when we can! Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
MA
gravatar
MARK A.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2022
verified customerVerified Customer
10
Category: Service
Recall Repair
Excellent Service!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:23 PM

Mark, thank you for the excellent review. We're so glad that your recall went smoothly and quickly! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2022
verified customerVerified Customer
10
Category: Service
Great Job
We were in and out in 2 hours. Diagnosed the problem and fixed it. What more can you ask?
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:19 PM

Anonymous, thank you for the great review! We're so glad that we were able to get your issue diagnosed and taken care of quickly and comfortably. We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
DS
gravatar
DAVID S.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2022
verified customerVerified Customer
10
Category: Service
Easy and efficient
Had some recall work done on the brakes of my pickup. Check in was quick and shortly after, they had me in a shuttle back to my home. I was notified when the work was done and the shuttle arrived at my house and returned me to the dealership. Everyone I had contact with was polite and professional.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/22/2022 02:48 PM

David, thank you for the excellent review. We're so glad that everything went smoothly - from check in to shuttle and back. We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
AP
gravatar
ALAN P.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customerVerified Customer
9
Category: Service
Overall good
I was a little surprised that the accounting clerk could make a charge to my card without authorization by me.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022 12:58 PM

Alan, thank you for the 5 star review. We're going to look into this situation and see how the charges were processed on your account. Normally we do not store or save any card numbers. Thank you for letting us know!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Category: Service
Service
I would like to Thank Kevin for his Outstanding Customer Care. Took car in for maintenance work, and they discovered I had an oil leak. Kevin got on the phone and explained what was going on. I got my car back 9 days later, and it runs better than when I bought it 4yrs ago. :)
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:38 PM

Anonymous, thank you for the fantastic review! We're so glad that Kevyn took such great care of you and your car! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
PW
gravatar
PATRICK W.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
verified customerVerified Customer
10
Category: Service
Best In Class Experience
My service lane manager Kevyn Erbe was professional and efficient. He met and exceeded my every expectation when I entrusted my 2018 F150 to Mike White Ford for repair.

I was frustrated with the constant issues I was having with a door recall (latch would not work in freezing temperatures), especially being the second F150 I’ve owned having the same problem. Additionally my center console (infotainment system) also stopped working, including all USB charging ports linked to that console. This happened literally just outside of my warranty.

As if things couldn’t get any worse, an undercarriage shield panel (below driver) popped off and was affecting the flow of air under the vehicle and causing my fuel consumption to skyrocket.

The leadership at Mike White and Ford Motor Company should thank Kevyn for his handling of my situation because I was seriously considering never buying another Ford. I would have switched brands because I can. Kevyn’s professionalism and work ethics kept me as a customer and I want his leadership team to know this.

Kudos to Mike White Ford for retaining such talent. I hope this review will inspire others within the franchise to emulate Kevyn’s efforts at earning and securing one loyal customer at a time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:38 PM

Patrick, thank you for your extraordinary review. We are so proud of Kevyn and have made sure that he is aware of your kind words. Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Dalton Gardens, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customerVerified Customer
10
Category: Service
Recall service
Upon arriving was greeted quickly and with courtesy. Repair time was less than projected. Check out was quick and easy. Comfortable waiting area as well.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/15/2022 03:19 PM

Anonymous, thank you for the excellent review! We're so glad that you were well taken care of and that everything went smoothly. Thank you for choosing Mike White Ford. 

Employees worked with
KE
Kevyn Erbe
Service Advisor
LG
gravatar
LYNX G.
Rathdrum, ID
Ford F350
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2022
verified customerVerified Customer
6
Category: Service
Greeted right away and treated with respect.
They took my truck right back and repaired the seat and returned it to me in less than an hour. Also stated if I had anymore trouble with it to bring it right back and they would get it taken care of.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 02:56 PM

Lynx, thank you for the kind review. We're so glad that you felt so well taken of. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
WB
gravatar
WILLIAM B.
Pinehurst, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
verified customerVerified Customer
10
Category: Service
Great Service
I have been a customer with ford for a long. Even though it has changed hands a few times, most of the same people are there and they do a Great Service and I will stay a customer as long as I still get the great service from your service department!
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:19 PM

William, thank you for being a long time customer! Our team is very strong and we're very proud of them. Thank you for continuing to choose Mike White Ford! 

Employees worked with
KE
Kevyn Erbe
Service Advisor
RS
gravatar
ROBIN S.
Blanchard, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
verified customerVerified Customer
10
Category: Service
Smooth and efficient!
I would not go anywhere else!
Techs are polite, friendly, knowledgeable.
I could not have had a better experience!
Everything was in order when I arrived, check in was fast.
Checkout was equally seamless. Everything was explained thoroughly.
Very clean and organized.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:16 PM

Robin, thank you for the fantastic review. We're so glad that you had such a great experience - from beginning to end! It was a pleasure serving you. Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Hauser, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customerVerified Customer
10
Category: Service
Great quick service
Communication from Mike White Ford was awesome...parts took awhile so extra communication was needed. Once ready service was quick....thanks Kevyn!
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:12 PM

Anonymous, thank you for the 5 star review. We're so glad that Kevyn kept you updated and that your service was done quickly once the parts arrived. We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
KM
gravatar
KEITH M.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
verified customerVerified Customer
8
Category: Service
Back up camera not working right
Kyven was very professional and did everything In his power to get the job done and keep me posted on progress.

Keith
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 11:42 AM

Keith, thank you for the 5 star review. We're so glad that you had such a great experience with Kevyn. We'll be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
DO
gravatar
DANIEL O.
Post Falls, ID
Ford Transit Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customerVerified Customer
10
Category: Service
Ford Transit Recall
Completed the service 2 hours ahead of schedule. Pleasant technicians, even filled up my tires.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:53 PM

Daniel, thank you for the 5 star review. We're grateful that you chose to have your recall completed at Mike White Ford! We hope to have the opportunity to serve you again. 

Employees worked with
KE
Kevyn Erbe
Service Advisor
JM
gravatar
JAKE M.
Moscow, ID
Ford Transit Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customerVerified Customer
10
Category: Service
Got me in and out fast and efficiently
Service was great the only thing I would say is to let people know how long the job is going to take when setting up the appointment. I had no idea it might take all day for the recall and a simple thing like that on setting up the appointment would have helped me plan my day differently. Otherwise excellent service and fast as can be.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:50 PM

Jake, thank you for the valuable feedback. We will review your experience and suggestion with our team to see how we can keep improving! Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
RS
gravatar
RONALD S.
Post Falls, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
verified customerVerified Customer
10
Category: Service
Oil change and recall
Our advisor Kevyn Erbe was great to work with. Very friendly and professional.
Thank u Kevyn
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:36 PM

Ronald, thank you for the 5 star review! Friendly and professional are two of our biggest goals! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.