Kevyn Erbe

01/11/2023

Verified Customer

Category: Service

2 recalls completed

Completed to expectations

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2023 04:45 PM

Anonymous, thank you for the 5 star review. We're glad that we were able to take care of your recalls and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

DOUGLAS D.

Post Falls, ID

01/11/2023

Verified Customer

Category: Service

Excellent service by Kevyn Erbe, polite& professional

Excellent service by Kevyn Erbe, Polite&professional. DougD

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2023 04:45 PM

Doug, thank you for the excellent review! We will be sure to pass along your kind words to Kevyn! Thank you for choosing Mike White Ford.

Employees worked with

KENT K.

Hayden Lake, ID

Ford Transit Chassis

12/29/2022

Verified Customer

Category: Service

Service and Part Recall Work

I took my car in for recall work on a part and was able to have my routine service done without having to make an additional appointment. The work was done promptly with a minimal wait time. I was prepared to wait two or more hours but was pleasantly surprised to have the van finished in a little over one hour! Service personal were friendly and professional, making me feel confident that I had come to the right place. After returning home, I had a question about a test that had been performed. Again, the service rep was so helpful and professional. Thank you Mike White Ford!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:53 PM

Kent, thank you for the 5 star review! We're so glad that we were able to provide a smooth and pleasant interaction with the team. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Coeur D Alene, ID

12/29/2022

Verified Customer

Category: Service

FAST, FRIENDLY GREAT SERVICE

Got me right in, finished recall super fast

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:48 PM

Anonymous, thank you for the 5 star review! Fast & friendly are two of our biggest goals for our guests! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Coeur D Alene, ID

12/28/2022

Verified Customer

Category: Service

Saved the Day

My car had issues the Friday before Christmas and I only have 1 vehicle and grandchildren to drive around in wintery weather. I was nervous about continuing to drive my car with low coolant. Ford got my car in immediately and found the problem. They were hoping to get it fixed before end of day so I would have a vehicle during the holidays. When they realized they were unable to get it fixed before closing they put me in a nice rental that I used over the weekend. I was so thankful and confident I had a reliable vehicle to drive. They made the holidays stress free for my family and I. Thank you Mike White Ford

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:41 PM

Anonymous, thank you for the kind review. It was our pleasure to be able to make this holiday season a little less stressful. Thank you for choosing Mike White Ford!

Employees worked with

TYLER D.

Dalton Gardens, ID

12/22/2022

Verified Customer

Category: Service

Good customer service.

Car was ready much before I was told it was going to be. Which was great! When I picked my car up they went over everything and brought my car to me quickly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2022 11:13 AM

Tyler, thank you for the 5 star review! We're always thrilled when we're able to exceed time expectations. We look forward to serving you again in the future!

Employees worked with

Verified Customer

Post Falls, ID

Ford Explorer

12/13/2022

Verified Customer

Category: Service

Warranty Work

Had to return to a warranty repair. Good news, I only had to wait two weeks, and they were ready just after noon. The car was not out front, it was down a long row and the paper mat and plastic covers were still in it. The wait for appointments is crazy.

Employees worked with

DANIEL H.

Hauser, ID

Ford F-150

12/08/2022

Verified Customer

Category: Service

Very Happy

I had a significant issue with my Ford F-150. It was not drivable so I had no option but to leave it with the dealership and rent a car from them. I'm single and my truck is my only transportation.
This was on November 21st and Kevyn said they were scheduling repair work into January, but he would see if he could work it in sooner.
To my delight he was able to have a mechanic look at it and phone me the next day with an estimate of the repair cost and an approximate time that the repairs could be completed. As it turned out, there was significantly more damage than was first observed and more parts and time were needed to complete the job. It did take 17 days however Kevyn stayed in touch in a timely manner so I knew how things were going and when I might expect to get my truck back.
I have unfortunately had many issues with my truck, none of which has been the fault of the dealership. The service people have always been very professional and excellent to work with.
I could be happier with my vehicle at times, but I certainly could not be happier with my experience at Mike White Ford!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/09/2022 04:00 PM

Daniel, thank you for the kind review. Your situation was very difficult and we are truly glad that we were able to get things sorted and get your truck back on the road as quickly as possible. Thank you for trusting and choosing Mike White Ford!

Employees worked with

Verified Customer

Post Falls, ID

11/29/2022

Verified Customer

Category: Service

Recall Service

Work was professional and delivered even earlier than promised

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:03 AM

Anonymous, thank you for the 5 star review! We're glad that we were able to take care of your recall issue!

Employees worked with

Verified Customer

Post Falls, ID

11/27/2022

Verified Customer

Category: Service

completed to my satisfaction.

Went in for a service and to complete a recall replacement pert. The service team was outstanding and completed the work in a timely manner.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:07 AM

Anonymous, thank you for the outstanding review! We're grateful that you chose Mike White Ford!

Employees worked with

Verified Customer

Post Falls, ID

Ford Explorer

11/17/2022

Verified Customer

Category: Service

Warranty work

It took nearly two months to get an appointment for warranty work. They fixed the door, but because the GPS did not malfunction while they had the car, nothing was done to prevent that from happening again. I also do not understand why when they discovered the oil leak that work was not done while they had the car. Have to wait about month to get it back in. You need a quick oil/lube dedicated service like Findlay has.

Employees worked with

DAVID P.

Post Falls, ID

Ford F350

11/14/2022

Verified Customer

Category: Service

Recall work

I had some recall work done on my F350 and as usual the service crew did an amazing job taking care of me and my truck. Excellent communication, timely service and just overall felt appreciated. Couldn't recommend higher. Keep up the great work.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:32 AM

David, thank you for the amazing review! We have passed your kind words onto our team. Thank you for choosing Mike White Ford!

Employees worked with

JULENA O.

Priest River, ID

11/13/2022

Verified Customer

Category: Service

Oil change, tire rotation and recall part.

As always, the service department does a great job. They got my car done quickly and was able to rotate my tires even though I didn't have the special lug nut key to remove them. The service man had the same one and used his to do the job. Thank you so much.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:30 AM

Julena, thank you for the great review! We're grateful that you chose Mike White Ford and that we were able to assist!

Employees worked with

Verified Customer

Hayden, ID

Ford Mustang Mach-E

10/28/2022

Verified Customer

Category: Service

New Tires

Great service as usual and the price was better than the other guys and with out the wait.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:18 PM

Anonymous, thank you for the kind words. Tires are critical with our North Idaho weather and we always try to make the process, whether its a purchase or a tire swap, as painless and pleasant as possible. Thank you for choosing Mike White Ford!

Employees worked with

Ford Super Duty F-350 SRW

JOHN G.

Rathdrum, ID

10/18/2022

Verified Customer

Category: Service

Truck repair

Easy check in and good job repairing my truck

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:44 PM

John, thank you for the 5 star review! We're grateful that you chose us to service your vehicle! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!

Employees worked with

Verified Customer

Post Falls, ID

Ford Expedition EL

10/16/2022

Verified Customer

Category: Service

Another great experience with Mike White Ford

Mike white Ford is fantastic. I was expecting my car to be there a few days and they got it done in one day. Great staff. Very friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:37 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to take care of your vehicle faster than anticipated! We look forward to serving you again in the future! Thank you for being part of the Mike White Ford Family!

Employees worked with

Ford Super Duty F-350 SRW

Verified Customer

Rathdrum, ID

10/12/2022

Verified Customer

Category: Service

Repair DEF heater

As usual the staff at Mike White Ford was excellent.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/14/2022 01:58 PM

Anonymous, thank you for the excellent review! We're proud to serve you and look forward to our next opportunity!

Employees worked with

CHARLES P.

Coeur D Alene, ID

10/12/2022

Verified Customer

Category: Service

Great Job.

Our check engine light was on. The team found the problem and corrected it. In addition, they corrected our recall problem. We were in an out within a half hour of the time originally estimated.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/14/2022 01:49 PM

Charles, thank you for the great review! We're so glad that we were able to sort out your recall and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with

MICHAEL O.

Coeur D Alene, ID

Ford F350

10/08/2022

Verified Customer

Category: Service

Fixed last minute scheduling issue

I made an appointment about a month ago because I was going on a long trip. When I got back I scheduled a LOF service. A few days before my LOF appointment I got a reminder of the previous appointment for the day after that. I called and someone in the service department consolidated the two appointments.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/11/2022 03:50 PM

Michael, thank you for the 5 star review. We're so glad that we were able to consolidate appointments for you and get you on the road for your trip! We look forward to serving you again in the future!

Employees worked with

JOE P.

Dalton Gardens, ID

Ford Explorer

09/23/2022

Verified Customer

Category: Service

courteous, efficient, knowledgeable

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2022 04:39 PM

Joe, thank you for the great review! We're so glad that you found our team to be courteous, efficient and knowledgeable! That's always how we strive to be! Thank you for choosing Mike White Ford!

Employees worked with