KE

Kevyn Erbe

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(803 reviews)
71

LS
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LARRY S.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2023
verified customer Verified Customer
10
Category: Service
Changed fuel pressure sensor
Always very professional. Kevin estimated a 3:00 pm pick up, it was completed just after noon. Great shop. Never had a bad experience.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/24/2023 04:55 PM

Thank you for your kind review, Larry. We're so pleased to hear that you've had a good experience with us. We strive for excellent customer service and it's rewarding to know we're meeting that goal. We really appreciate your business.

Employees worked with

HB
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HELEN B.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2023
verified customer Verified Customer
9
Category: Service
Regular service and brake line recall.
All the years I have been coming I have had great service and the employees are friendly and courteous.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/21/2023 09:07 AM

Thank you so much for your kind words, Helen! We strive to make every experience a positive one and it's wonderful to hear that you've had great service and our employees were friendly and courteous. We appreciate your loyalty and we hope to continue to provide you with the best service for years to come.

Employees worked with

PC
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PATRICK C.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2023
verified customer Verified Customer
10
Category: Service
F150 problem resolving
Engine issue resolved and they found a resolved a failing front differential before if failed.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/21/2023 09:06 AM

Thanks for your review, Patrick! We're so glad to hear that we were able to help you get your engine and front differential issues resolved quickly and at a reasonable cost. We value your business and appreciate your feedback.

Employees worked with

RS
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ROBERT S.
Hayden Lake, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2023
verified customer Verified Customer
7
Category: Service
Warranty Work
Very professional...work was done in the exact time which was scheduled...clean and friendly staff.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/21/2023 09:05 AM

Thank you for your review, Robert! We're glad to hear that you had a great experience with us. We strive to provide the best service possible, and we're glad that we could meet your expectations. We value you as a customer and look forward to serving you again.

Employees worked with

SN
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SCOTT N.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2023
verified customer Verified Customer
8
Category: Service
Good experience.
Called to see if truck was ready. Had not received a call, but all ended well and truck runs very well. Was shuttled to and from dealer. Good service. Would recommend listening to customer without being dismissive. Some of us know what we are talking about. Thank you.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:39 PM

We appreciate your business and are glad to hear that the truck is running well. We understand your concerns about being listened to and take your feedback seriously. We strive to provide the best customer service and value your input. We take all customer reviews into consideration and are always looking for ways to improve. Thank you for taking the time to leave a review.

Employees worked with

DS
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DIRK S.
Hayden, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2023
verified customer Verified Customer
10
Category: Service
Quick easy service
No waiting when I arrived, done before expected, and everyone was courteous and helpful.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/14/2023 06:44 PM

Thank you so much for taking the time to share your positive experience with us. We are delighted that you were seen quickly and that our team was able to complete your visit in a timely manner. We strive to provide all of our customers with the best service and appreciate your kind words.

Employees worked with

RS
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RONALD S.
Post Falls, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2023
verified customer Verified Customer
10
Category: Service
Recall and steering wheel electronics troubleshooting
Kevin Erbe our service team member was very helpful. Great communication.
Thanks!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/11/2023 01:24 PM

Ronald, we're so glad to hear that Kevin Erbe was helpful to you during your service visit. We strive to provide top notch customer service and it's wonderful to know that we have achieved that. Thank you for taking the time to leave your positive review.

Employees worked with

RV
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RANDY V.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2023
verified customer Verified Customer
10
Category: Service
Accurate and timely diagnosis
Was able to confirm my P.C.M. was faulty. Kevyn was very professional and answered every question I had. Kudos go out to his great customer service.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:26 PM

Thank you, Randy, for your commendation of our amazing team member, Kevyn! We are proud that he could give you the information you needed and provide a great customer experience. We are always here to help and we are so glad you chose Mike White Ford of Coeur d'Alene for your service needs.

Employees worked with

GV
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GERALD V.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2023
verified customer Verified Customer
9
Category: Service
They did everything they said they would do
I have had bad experience in the past with other dealers. All good with Mike white Ford. I will buy my next Ford there. They are that good.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:23 PM

Thank you so much for your kind review, Gerald! We're elated to hear that Mike White Ford of Coeur d'Alene exceeded your expectations and that you plan on returning to us for your next Ford. We're so proud of the hard work of our staff in delivering great service, and we're even more honored that you chose to trust us! Thank you again!

Employees worked with

Verified Customer
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
verified customer Verified Customer
10
Category: Service
Replacement master switch for rear window not rolling up
Good customer service from Mike White and I appreciate their team fixing the issue. It’s a far drive for me but they resolve the issues and after arrived from shipping the part swap was quick. Thank you.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:17 PM

Thank you for taking the time to share your experience with us! We appreciate your business and our team is glad to have been able to get your issue resolved. We strive to make every customer experience positive and we're glad your visit was a good one.

Employees worked with

JE
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JANIS E.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2023
verified customer Verified Customer
10
Category: Service
Had a great experience today!!
I took my F150 into Mike White Ford today to have an oil supply tube replaced. I was met, immediately, by a nice young man who let me know where to park and pointed out the service manager who would be in charge of the repairs today.

The service manager, Kevin, was very pleasant and made sure he had my correct cell number. When I scheduled the appointment, I was informed that it might take all day to do the work. I was pleasantly surprised when Kevin called me 3 hours later and said it was ready to be picked up.

All the employees were very friendly and courteous. It couldn’t have been a better experience!!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/28/2023 01:53 PM

Thank you so much for your kind review Janis, we appreciate your business and are glad to hear that you had such a great experience at Mike White Ford! We are so pleased that you found our team members to be friendly and courteous, and glad that we were able to get the job done quickly for you.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2023
verified customer Verified Customer
10
Category: Service
Always a great experience.
Had a difficult/intermittent concern that was quickly diagnosed, ordered parts and got me back in to do the repair in a timely fashion. Great communication all the way through. Problem Solved! Worked with my 3rd party warranty company so my out of pocket was $0.00!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/26/2023 09:23 AM

We are delighted to have provided a service that not only solved your problem but made it hassle-free. We do our best to ensure all our customers have a great experience, so we are happy to hear that we achieved this for you. Thank you for choosing Mike White Ford of Coeur d'Alene.

Employees worked with

LS
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LARRY S.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2023
verified customer Verified Customer
10
Category: Service
Always good
As busy as the shop is, I always get take. Care of Very professional.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/26/2023 09:23 AM

Thank you for taking the time to review us, Larry! We really appreciate your business and are glad to hear that we are providing professional service. We strive to make sure all of our customers have the best experience with us!

Employees worked with

LN
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LAURAN N.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2023
verified customer Verified Customer
10
Category: Service
Recall notice
Great customer service. Very friendly staff.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/24/2023 12:40 PM

Thank you for your kind review, Lauran! We appreciate your business and are pleased to hear our staff was friendly and helpful. We strive to provide a great customer experience every time you visit.

Employees worked with

PC
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PATRICK C.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2023
verified customer Verified Customer
10
Category: Service
F150 problem solving
Thorough investigation and as promised.
Presuming all the problems are resolved we will be happy.
Of course we all prefer lower costs but they do seem to be in the expected range per the internet.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/20/2023 10:32 AM

Thank you for taking the time to leave us a review, Patrick! We are so pleased to hear that you found us thorough in our investigation and that we were able to deliver on our promises. We understand that cost is always a priority, and we are glad that our prices aligned with your expectations. We strive to ensure all of our customers have the best experience possible at Mike White Ford of Coeur d'Alene.

Employees worked with

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CHARLES D.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2023
verified customer Verified Customer
10
Category: Service
Very satisfied. Work was completed in timely manner and the service crew was professional and friendly. a timely manner and
Very professional, very knowledgeable and work was completed on time.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/13/2023 12:08 PM

We are delighted to hear that you had a great experience at Mike White Ford of Coeur d'Alene. We strive to make sure each customer has a positive, professional experience and we're glad we met your expectations. We appreciate your business!

Employees worked with

Verified Customer
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2023
verified customer Verified Customer
10
Category: Service
Repair check engine light issue
Kevin is very professional and got my truck in to get repaired super fast.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/11/2023 09:10 AM

Thank you for your kind words and for choosing Mike White Ford of Coeur d'Alene! We are happy to hear that Kevin was able to assist you quickly and professionally. We strive to ensure all our customers have a positive experience with us.

Employees worked with

SO
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STEVE O.
Coeur D'Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/07/2023
verified customer Verified Customer
5
Category: Service
Slowly doing better still disappointed
First time taking my truck to Mike White was a horrible experience. Since then I believe they have had a change of staff. Second time in nothing to comment on. Third time in, staff was friendlier but ultimately still disappointing. I would have liked a phone call prior to picking up stating why they are unable to replace/repair a recalled item. At least I would have been able to process my frustration instead of expressing them to the clerk at the counter.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/11/2023 09:11 AM

Steve,
Thank you for your feedback. Our goal is to exceed your expectations on every visit. It sounds like we fell short. Our service manager will be in contact with you to discuss your experience in more detail and then discuss with our team so we can improve moving forward! Thank you again for the feedback, Steve!

Employees worked with

Verified Customer
Athol, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2023
verified customer Verified Customer
10
Category: Service
Oil change and a Recall
Great job! was accurate with time and very professional.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/10/2023 10:02 AM

Thank you for sharing your positive experience with us! We are always striving to provide the highest quality customer service and it's good to know that we achieved that goal. We look forward to seeing you again soon!

Employees worked with

TC
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TERESA C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2023
verified customer Verified Customer
10
Category: Service
Love these guys!
Great employees and great service! We highly recommend them.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/07/2023 11:41 AM

Thank you so much for taking the time to leave a review, Teresa. We are thrilled to hear that you had such a positive experience with our team. It means a lot to us that you would recommend us to others. Our employees work hard to ensure that every customer is provided with the best service. We really appreciate your kind words.

Employees worked with
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