KE

Kevyn Erbe

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(806 reviews)
72

WH
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WAYNE H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2019
verified customerVerified Customer
Category: Service
Staff has always been quick to help and friendly
From the sales Dept. to service department to the parts dept. the Mike White Ford team have always treated very well...thanks for your excellent customer service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 09:38 AM

Wayne, thank you for the fantastic review. We're so glad to hear that you've been treated well in multiple departments! Customer service is what keeps us going and we look forward to the next chance that we have to serve you! Thank you for visiting us!

Employees worked with

FC
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FRANK C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
verified customerVerified Customer
Category: Service
Recall Service
My '13 F 150 had a transmission recall.
Kevin in service handled the check in and out very professionally. What was going to be 45-60 minute process took 20 minutes!
Great service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 09:36 AM

Frank, thank you for the excellent review! Recalls are never a fun proposition but we're glad that you had such a great experience overall. We're glad we were able to help and look forward to serving you and your F150 in the future!

Employees worked with

BS
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BRYAN S.
Ennis, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2019
verified customerVerified Customer
Category: Service
As always, did just as I asked
I came in with a short list of items to be completed on my truck and as always they accomplished all within a timely manner and smiles on their faces. Love coming to this place to have my repairs done on my 12 year old truck ?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2019 08:11 AM

Bryan, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

TV
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TYLER V.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2019
verified customerVerified Customer
Category: Service
That kevyn erbe guy
He's great at what he does and kinda cute too.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2019 08:11 AM

Tyler, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! We will make sure to pass your kind words along to Kevyn!

Employees worked with

LY
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LYNSEY Y.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2019
verified customerVerified Customer
Category: Service
Great service!
Always do such a great job!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/11/2019 11:48 AM

Lynsey, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

GM
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GARY M.
Post Falls, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/29/2019
verified customerVerified Customer
Category: Service
engine light alert
Three visits and more than a month to fix the problem.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/01/2019 08:38 AM

Gary, I am very sorry to hear about your experience in our service department. We strive for everyone to have a five star experience and have their vehicle issues resolved in a single visit. Obviously, that wasn't the case for you. I am hopeful that we did in fact resolve your issue. If that is not the case, please call our Service Manager, Ed Baker, directly at (208) 664-9211. Thank you for choosing to do business with Mike White Ford. We hope that if you choose to do business with us again, your experience will be more expediant. Thank you for giving us the opportunity to serve you.

Employees worked with

RT
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RICHARD T.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
verified customerVerified Customer
Category: Service
Service review
Not happy about my 2011 truck wearing out at 100,000 miles. Service dept. took good care of me though. Will go back ?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2019 01:20 PM

Richard, we are so glad to hear that the service department was able to save the day and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

TV
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TYLER V.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
verified customerVerified Customer
Category: Service
Staff
Everyone is very helpful even when I dont like the out come of what is wrong with my vehicle.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/19/2019 08:13 AM

Tyler, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

JT
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JEFFREY T.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
verified customerVerified Customer
Category: Service
Great service
Thanks for another great oil change and recall work.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/13/2019 05:13 PM

Thank you so much Jeffrey, for choosing Mike White Ford for all your service needs! We appreciate you and look forward to your next visit! 

Mallory Gregson 

 Digital Marketer & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

CS
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CHRISTINE S.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
verified customerVerified Customer
Category: Service
professional yet friendly service
Sometimes comparisons make a point in reviews, here's mine.
I had my car towed to Mike White Ford for service, and I had to wait until the next day for my car to be fixed. Coincidently, my husband's car was over at the Subaru dealership "next-door", so I went over there to pick it up for him and to use it while I was waiting for my car. The Subaru service department there was extremely unprofessional. One service attendant was talking to 2 cute blondes after handing then their final paperwork-for what seemed like a half hour , but was more like 10 actual minutes without greeting me or saying "I'll be with you in a minute." The other service attendant was talking to no one and completely ignored me. When someone else finally assisted me, he seemed unfriendly and "resigned" to go get our Subaru for me.
By contrast, everyone at Mike White Ford is always professional and friendly -Specifically Joe and Kevin for this trip. And of course, there is LouGene who is always the best when I need a ride to work. It is nice to know that some places value professionalism in their service departments. Thank you.
Christine Singer-Pritts
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/12/2019 03:54 PM

Wow, Christine! Thank you so much for this glowing and wonderful review about Keyvn, Joe and our service team! I am so pleased to hear that you had a fantastic time with us and we always look forward to seeing you. We appreciate you choosing Mike White Ford and hope you have a great week! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

MV
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MICHAEL V.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
verified customerVerified Customer
Category: Service
Excellent Customer Service
Kevyn Erbe is the man! Helped get our vehicle in earlier than scheduled and even offer to give me a ride to the golf course since he saw my clubs in the car. I would have taken him up on that offer just to spend time with the guy, but already had a ride lined up. Maybe next time Kevyn!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 04:37 PM

This is what we like to hear! Thank you so much Michael, for taking the to write this 5 star review about Kevyn! I`m pleased to hear that Kevyn made this experience excellent for you. We appreciate you choosing Mike White Ford. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

CM
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CLINTON M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
verified customerVerified Customer
Category: Service
Kevin Erbe is a God
Kevin Erbe is not just a service writer, he is literally a god amongst men. I am tired of dealerships making big promises and not delivering. Kevin is a man who underpromises and always overdelivers. I could not be more happy with my experience with mike white ford and this exceptional service writer! I would only service here
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 04:09 PM

Thank you Clinton, for this amazing review about Kevyn! I`m pleased to hear that we are able to keep our word and get things done for you! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

GB
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GARY B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
verified customerVerified Customer
Category: Service
Service dept. was excellent in service and very very knowledgable
Very awesome service, had my dream car there for oil change and service, the whole service center were very helpful, on time, very friendly.
Will always recommend to other friends who want the best service in the pacific northwest.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 12:53 PM

I`m so pleased to hear that Gary! We think your Corvette was absolutely gorgeous and wanted to make sure everything went smoothly. We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

AL
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ASHLEY L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
verified customerVerified Customer
Category: Service
Fantastic Service
As usual fabulous service. The tech had it done in record time. Couldn't be more pleased.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/23/2019 05:03 PM

Ashely, we think you are just Fantastic! I`m pleased to hear that our Service Department was able to get you in and out in record time! If there is anything else you need please, do not hesitate to give us a call. We appreciate you choosing Mike White Ford and look forward to your next visit!


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

ML
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MONICA L.
Cheney, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2019
verified customerVerified Customer
Category: Service
My Ford!
They worked with our schedule which changed due to a conflict on our end, and they still got my oil changed and all inspections done in no time. They did a great job too!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/21/2019 05:14 PM

This is what we like to hear! Thank you so much Monica, for this glowing review about our Service Department! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

JM
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JOHN M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2019
verified customerVerified Customer
Category: Service
Sales was great (Matt) and service is quick and easy
Bought an Edge ST here. Great sales staff, Matt was easy to work with. First car I got was Ecosport 4 cyl. Unable to go the speed limit on I90/15 (80 MPH) so had to return it. Wasn't the dealership's fault, they tried to rectify, but lost money on a car that Ford should not be selling. Ecosport will be great as soon as they put the turbo motor in it.
Anyway, had my truck and the Edge serviced here as well, super fast, easy to work with and a perfect alignment for my F350 with 255,000 miles! Totally happy.
So, when I finally get a replacement truck we'll be working on the money lost due to the Ecosport, but aside from that problem, Mike White has been great!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/21/2019 03:35 PM

John, thank you so much for being such an outstanding, wonderful friend to us! We truly appreciate your kind words and we most certainly look forward to seeing you again.

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

Verified Customer
Lewiston, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2019
verified customerVerified Customer
Category: Service
By far best dealership experience ever
From the day I had it diagnosed to the day it was repaired Kevin was supportive the whole time and always had the answer to my questions
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/18/2019 04:55 PM

This is what we like to hear! Thank you so much for this excellent review about our Service Department and Keyvn! We truly appreciate you choosing Mike White Ford and look forward to your next visit.  

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

RL
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ROY L.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2019
verified customerVerified Customer
Category: Service
Service dept
Everyone is very polite and professional. Also some of the service that was quoted to me, ended up not happening because it was needed after all, the honesty is amazing. Nice to pick up your vehicle and be told the cost is cheaper. Very knowledgeable, my wife had questions and the service rep had no problem answering her questions, even though it’s my truck. Overall this is the reason I have never taken my truck anywhere else to be serviced.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/18/2019 04:52 PM

This is what we like to hear, Roy! Thank you so much for taking the time to share these kind and thoughtful words about our Service Department! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

RG
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RANDAL G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
verified customerVerified Customer
Category: Service
2005 Dodge
My vehicle was finished at the time they told me.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/14/2019 05:13 PM

This is what we like to hear! Thank you so much Randal, for taking the time to rate and review us! We appreciate you choosing Mike White Ford and look forward  to your next visit. 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

JT
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JENNIFER T.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
verified customerVerified Customer
Category: Service
Great customer service
Friendly, communicative, and very timely. AND my truck was clean when I picked it up.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/09/2019 05:23 PM

This is what we like to hear! Thank you so much Jennifer, for taking the time to share your experience with us. We appreciate you choosing Mike White Ford and look forward to your next visit! 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
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