KEVIN LANGLOIS

Good morning Mary, I hope all is well! I truly apologize that you could not rate our dealership with a 5 star experience. I would like to address a couple of the key points that you could not rate us with the highest rating. Did someone contact you after purchase? Chu has stated that she spoke with you multiple times. What could have improved about your vehicle delivery process? Effectiveness of explaining the features. I apologize that we did a poor job explaining the features and benifits of the vehicle. There really is no excuse for not explaining the features well, we will try to improve on that. Under Pricing discussion you stated that we need more rebates. Only Hyundai can improve the rebates. The dealer does not set them but the score will negativly impact us even though we have no say. Inventory improvement falls under the same category. We can not control the inventpry given to us in any way. We apologize that we did not have more selection. Fairness of price paid: I am sorry that you feel that the price was unfair. After reviewing the paperwork it looks like we gave you about $2000 more than market trade in for your vehicle. Why do you feel that the price was unfair? Any help you could give us would only help us to improve the customer experience and we are sincere in being the best. If you could find it in your heart to give us a 5 star rescore we would certainly like an opportunity to earn it. Thank you again for choosing us as your dealer and we hope we can provide you the best ownership care in the business. Thank  you again! -Rob Larson

Hello Jesse, thank you for your business and we truly hope you are enjoying your new Veloster. We recently received your SureCritic feedback survey on your experience with us. After reading your comments about the explanation of features, accuracy of paperwork and lack of follow up I can see why you did not have 5 star experience with us. I want to truly apologize you did not receive the 5 star attention you deserved. I can only ask that you do not allow this to be a general view of our dealership. All I can think of is that we were "hurried" in some way which usually results in a poor experience in the areas you described. We try so very hard to be above average and live up to a high standard with a customer first attitude. I will get with Bill and make adjustments as needed to correct and discipline. Is there any way we can have another opportunity to go through the vehicle features and benifits with you? I tried to reach you by phone twice since you told me you would call back but have not been able to reach you. Let us know what we can do to restore faith in our dealership and help us get a positive rescore. Thank you -Rob Larson GSM

Hi jane, thank you so much for all the great comments on your survey! It sound slike you meant to rate us a 5 star rating? lol. I will send a rescore. Could you be kind enough to rescore us a 5? Thank you so much!