Business Solutions

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ROBERT LARSON

GENERAL SALES MANAGER
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(17 reviews)
96
Send a Message to ROBERT

DM
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Donald M.
Greenland, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customer Verified Customer
10
Category: Sales
Outstanding customer service.
Found my desired vehicle, got it ready, paper work finished in a timely manner.

Verified Customer
Haverhill, MA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/07/2021
verified customer Verified Customer
10
Category: Sales
All great except one part
Whole purchase was great until we got to the delivery of the check for sales tax. We had 7 days to receive it, bring it to our insurance company so we could register and have it inspected. We bought the car on 8/28. The check was not mailed out until 9/3. Because of Labor Day we did not receive it until late the afternoon of the 7th. Registry closes for plate transfer at 4 pm. I will not have this completed until the 8th or 9th due to RMV taking 1-2 days to process plate transfers. My 7 day will node expired on 9/3. I have a beautiful new car that I have not been able to get registered, insured or inspected. It’s still sitting in my driveway waiting. Soooooooooo sad about this.

NF
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Natalia F.
Billerica, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
verified customer Verified Customer
10
Category: Sales
Great Experience!!
The staff was so friendly and Bill was great to work with!
Love my new car!!

JT
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Jessica T.
Exeter, NH
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
verified customer Verified Customer
Category: Sales
Exceptional Sales and Service
I’ve been going to Hampton Ford Hyundai for years and am familiar with the personnel there. They have always been so courteous, helpful and welcoming! I’ve never had an issue and even though buying a car can sometimes be tedious and painful it has never been a chore when shopping at Hampton Hyundai! They have the best sales team around, the don’t pressure, are friendly and are so willing to work with you no matter what the situation. Exceptional team!
Recommended

JT
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Jacqueline T.
Farmington, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
verified customer Verified Customer
Category: Sales
Beyond exceptional
Purchasing my vehicle from Hampton Hyundai was the best experience I have had buying a car. The attentiveness of Chu was amazing. She was courteous and very knowledgeable about my new vehicle. I highly suggest anyone to go to Hampton Hyundai when they decide to purchase a vehicle
Recommended

Verified Customer
Portsmouth, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Sales
Great experience!
We recently purchased a Palisade from Hampton Hyundai. We had a wonderful experience! Everything was very easy and clear! Thank you Kevin!
Recommended

Verified Customer
Portsmouth, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
verified customer Verified Customer
Category: Sales
2021 Santa Fe
Fantastic purchasing experience. Chu sold me my 2021 Santa Fe and couldn’t have been more helpful. She followed up with me several times after my purchase to make sure I was happy and the car drives great!
Recommended

RM
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Ronald M.
York, ME
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Sales
salesmen
Not a lot of car were available in the model I was interested.Did feel pressure to finalize my purchase,not the dealers fault.
Recommended

KB
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Kathleen B.
Rochester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Sales
No pressure deal, very laid back.
This is the first time I have ever purchased a car that I did not have people chasing me all over the parking lot trying to make me make up my mind.
Recommended

Verified Customer
Barrington, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
verified customer Verified Customer
Category: Sales
Excellent
Excellent and efficient service. Quality dealership.
Recommended

TG
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Tucker G.
Kittery, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customer Verified Customer
Category: Sales
Very customer friendly and fair pricing.
All staff members were very friendly and helpful. The pricing was excellent and the purchase was easy.
Recommended

MM
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Mary M.
Dover, NH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2021
verified customer Verified Customer
Category: Sales
Buying experience
Very professional and friendly. Sales - Great team of people-service was great too!!
Recommended
ROBERT L. from Hampton Hyundai responded on 04/05/2021

Good morning Mary, I hope all is well! I truly apologize that you could not rate our dealership with a 5 star experience. I would like to address a couple of the key points that you could not rate us with the highest rating. Did someone contact you after purchase? Chu has stated that she spoke with you multiple times. What could have improved about your vehicle delivery process? Effectiveness of explaining the features. I apologize that we did a poor job explaining the features and benifits of the vehicle. There really is no excuse for not explaining the features well, we will try to improve on that. Under Pricing discussion you stated that we need more rebates. Only Hyundai can improve the rebates. The dealer does not set them but the score will negativly impact us even though we have no say. Inventory improvement falls under the same category. We can not control the inventpry given to us in any way. We apologize that we did not have more selection. Fairness of price paid: I am sorry that you feel that the price was unfair. After reviewing the paperwork it looks like we gave you about $2000 more than market trade in for your vehicle. Why do you feel that the price was unfair? Any help you could give us would only help us to improve the customer experience and we are sincere in being the best. If you could find it in your heart to give us a 5 star rescore we would certainly like an opportunity to earn it. Thank you again for choosing us as your dealer and we hope we can provide you the best ownership care in the business. Thank  you again! -Rob Larson


JT
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Jesse T.
Somerville, MA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2021
verified customer Verified Customer
Category: Sales
ROBERT L. from Hampton Hyundai responded on 03/26/2021

Hello Jesse, thank you for your business and we truly hope you are enjoying your new Veloster. We recently received your SureCritic feedback survey on your experience with us. After reading your comments about the explanation of features, accuracy of paperwork and lack of follow up I can see why you did not have 5 star experience with us. I want to truly apologize you did not receive the 5 star attention you deserved. I can only ask that you do not allow this to be a general view of our dealership. All I can think of is that we were "hurried" in some way which usually results in a poor experience in the areas you described. We try so very hard to be above average and live up to a high standard with a customer first attitude. I will get with Bill and make adjustments as needed to correct and discipline. Is there any way we can have another opportunity to go through the vehicle features and benifits with you? I tried to reach you by phone twice since you told me you would call back but have not been able to reach you. Let us know what we can do to restore faith in our dealership and help us get a positive rescore. Thank you -Rob Larson GSM


AC
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Annasamy C.
Portsmouth, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
verified customer Verified Customer
Category: Sales
The sales person andthe manager were extremely great.
The sales person Chu Keon Lassor was very approachable.
Recommended

JS
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Joseph S.
Newburyport, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
verified customer Verified Customer
Category: Sales
Great place to shop for a vehicle
The process was easy and no pressure. Michele Magnusson took the time to understand what our needs and and desired options were and then steered us to what was available. She was knowledgeable and answered all questions about the process as well as the vehicle. Great Gal!!
Recommended

MP
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Matthew P.
Merrimac, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
verified customer Verified Customer
Category: Sales
Exactly what I wanted!
Great experience overall! They got exactly what I wanted within 2 days. Kevin was great to work with, very responsive and personable. I would highly recommend!
Recommended

KY
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Kenneth Y.
Salisbury, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021
verified customer Verified Customer
Category: Sales
Great buying experience.
I recently purchased a 2020 Elantra from Hampton Ford Hyundai. Rob, the general manager and Chu, my salesperson were professional and friendly. There was no pressure, which was very refreshing. I got a great deal. I’m used to battling with sales people for a fair deal. They made the process stress free. I highly recommend this dealership.
Recommended

JB
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John B.
Hampton, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020
verified customer Verified Customer
Category: Sales
Hyundai Santa Fe purchase expe
Chu, my sales woman and Robert, the sales manager, were exceptionally competent, receptive and personable
Recommended

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