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KRISTINA M MIRANDA

Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(273 reviews)
87

Verified Customer
Goodyear, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Service
Excellent
After discussing with the Service Manager, Victor, I provided a solution to the situation.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2022
Service Type: Maintenance
9
Category: Service
Phone scheduling of warranty item was not processed
When I got to the dealership the service advisor reported that the call center failed to schedule the warranty item correctly with appointment drop off time. I now need to reschedule and fine another ride at a later date.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/02/2022 07:20 AM


Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with

KS
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Kay S.
Waddell, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Service
Profession and efficient
Kristina was extremely efficient, pleasant, helpful and so nice to work with

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2022
Service Type: Repair
9
Category: Service
Time
Kristina was exceptional…my only complaint was the 4 hr wait when I was the first appmt of the day
KRISTINA M. from Ken Garff Hyundai Surprise responded on 01/24/2022 03:45 PM

SEPERATE EMAIL SENT 

Employees worked with

HD
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Harry D.
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customerVerified Customer
0
Category: Service
Horrible car and service.
I'm resending this review only because instead of taking my statement as a complaint against the dealership and Hyundai's treatment of me the dealership took it out on the only employee that tried to help me and showed genuine concern for my issues. Kristina should be commended on her dedication to the customers and not berated for what the dealership as a whole has done. My car is still not fixed and is still very unsafe to drive, so unsafe that I felt compelled to trade it in for what I feel is an extremely safe Subaru. I will never do business with Ken Garff or Hyundai again nor will I ever recommend or say anything complimentary about them.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2022
Service Type: Repair
0
Category: Service
Horrible car and service.
I've had nothing but computer problems since I purchased this car. The dealer and Hyundai have been totally un responsive to my safety.
KRISTINA M. from Ken Garff Hyundai Surprise responded on 01/18/2022 05:24 PM

THANK YOU FOR TALKING TO ME TODAY I AM SENDING ANOTHER SURVEY IN A SEPERATE EMAIL 

Employees worked with

DR
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Dan R.
Glendale, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
10
Category: Service
Best Hyundai dealer in the phoenix metro area.
I had a minor issue and Christina from service responded quickly and that is true customer service.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
Service Type: Maintenance
10
Category: Service
Best dealer to take your hyundai.
Purchased two tucsons here. I only trust them being worked on here. Steve Simpson is the best sales person and is very helpful with questions I occasionally have. Christina in service goes the extra mile and is genuinely concerned about your vehicle needs.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 07:21 AM

Hi Dan

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with

Verified Customer
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customerVerified Customer
10
Category: Service
Good service
Good service

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2022
Service Type: Maintenance
10
Category: Service
Good service
It was alright
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 07:25 AM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I will be reaching out to you to resolve this issue in the near future. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.



 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employees worked with

Verified Customer
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
10
Category: Service
Service Call
Talked to representative at dealership. Explained the situation. Steps have been taken to resolve the problem so it does not happen again.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/04/2022
Service Type: Maintenance
7
Category: Service
Took too long for service
See above comments. Over book and then you have to wait extremely long for an oil change. Customers time is important. If you are running behind and know it because of issue a couple weeks ago, don't book appointments and make customers wait while you catch up. Tell them we are backed up and need to schedule a week or so out. (Do think the appointment was made through an off-site center.). Otherwise this center is very good,
KRISTINA M. from Ken Garff Hyundai Surprise responded on 01/06/2022 07:31 AM

thank yu for talking to me regarding the scheduling issue with our department as prosmised we did reach out to our off site scheduling department and had them notify our customers of the possible wait time and give them the option to reschedule if needing. thank you for decideing to rescore for me at a 5 star and being such a great customer thank you so much. you will be getting a seperate email for the rescore here shortly 

Employees worked with

BM
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Brian M.
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
8
Category: Service
Survey
Happy with the dealership service. Not happy about my Hyundai purchase.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/20/2021
Service Type: Repair
7
Category: Service
Not a fan of Hyundai
Not a fan of this car brand Hyundai.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 12/21/2021 07:03 AM

Hi Brian,

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5530.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
KRISTINA M. from Ken Garff Hyundai Surprise responded on 12/21/2021 12:25 PM

THANK YOU FOR TALKING TO ME AS REQUESTED I WILL BE SENDING YOU A SEPRATE EMAIL FOR THE RESCORE THANK YOU SO MUCH FOR BEING A GREAT CUSTOMER AND HAVE A HAPPY CHRISTMAS AND NEW YEAR 

Employees worked with

SD
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Steve D.
Goodyear, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Service
Great customer service
Very professional. Great service and pleasant experience.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/25/2021
Service Type: Maintenance
5
Category: Service
long wait
long wait and did not honor pre paid maintenance program
ALICE G. from Ken Garff Hyundai Surprise responded on 10/26/2021 09:25 AM

Hi  Steve

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.


Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai
Employees worked with

AC
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Andrew C.
Buckeye, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
verified customerVerified Customer
10
Category: Service
Service department
Kristy was great

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/02/2021
Service Type: Repair
5
Category: Service
Better phone skills
And a lesson on customer service.
ALICE G. from Ken Garff Hyundai Surprise responded on 09/03/2021 01:16 PM

Hi Andrew
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.
I wanted to personally reach out to you and apologize for the negative experience you had with our dealership. We absolutely value your business as well as your feedback. please give me a call  so we can try to make this right for you.
623-850-5491  We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Verified Customer
Peoria, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
verified customerVerified Customer
Category: Service
Its a known top car dealership
The service department did a good job on my air conditioning unite, all where polite and kept me informed of the matter. As far as getting my extended warranty book or paper work to explain what I paid extra for, I have yet to get any proof. I’ve asked for more than once.
Christina and her service department did an excellent job for me, thanks
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2021
Service Type: Repair
Category: Service
4.5
Everyone was helpful with explaining the work and getting me to and from the Dealership.. the young man that took me home was very polite, he had manners ( which now a days is almost unheard of ) His parents have raised him right and he is quite an asset to the dealership,!
Recommended
KRISTINA M. from Ken Garff Hyundai Surprise responded on 08/03/2021 06:56 AM

THANK YOU, FOR YOUR SURVEY.

Employees worked with

LT
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Larry T.
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2021
Service Type: Repair
Category: Service
Satisfied Customer
Rodeo Hyundai has been the dealership of choice for service. When you enter the service drive you are greeted by a pleasant service writer with a smile. They take pride in getting you in and out as quickly as possible.
Recommended
KRISTINA M. from Ken Garff Hyundai Surprise responded on 07/06/2021 07:33 AM

GOOD MORNING THIS IS KRISTINA WITH RODEO HYUNDAI, I LEFT YOU A VOICEMAIL REQUESTING A RESCORE IF POSSIBLE ANYTHING LESS THAN A 5 DTAR IS NOT PASSING SO I DO APPRIATE THE RESCORE THANK YOU AGAIN FOR BEING A LOYAL ROEO HYUNDAI CUSTOMER 

KRISTINA M. from Ken Garff Hyundai Surprise responded on 07/07/2021 06:28 AM

THANK YOU LARRY BUT THERE IS A SEPERATE EMAIL SENT TO YOU THAT WILL BE THE RESCORE SO YOU CAN RATE ME AT THE 5 STARS IT WAS SENT TO YOU YESTERDAY 

Employees worked with

TD
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Thomas D.
Buckeye, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
verified customerVerified Customer
Category: Service
Immediate call
I was called immediately and she apologized and felt horrible for what happened and did what she could to rectify the situation
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2021
Service Type: Repair
Category: Service
Terrible service department
They fixed my tires but allowed me to drive off the lot with a horrible alignment that they didn’t tell me needed to be completed. It was bad enough that my traction control would turn on and force my tail end of my car to swerve
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/23/2021 11:10 AM

 Hi Thomas
Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with

Verified Customer
Buckeye, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021
verified customerVerified Customer
Category: Service
Very good service department
Very good service department
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/09/2021
Service Type: Repair
Category: Service
No one is perfect
Rodeo Hyundai has a very good service department. Everyone should be allowed to have at least one bad day/encounter.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/09/2021 11:29 AM

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with

Verified Customer
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customerVerified Customer
Category: Service
Rescore
Close to home
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/24/2021
Service Type: Repair
Category: Service
Surprise dealer, not sure how car works
Not sure it’s worth it... but will remember when I buy another car
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 05/24/2021 04:00 PM

 

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with

EF
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Erika F.
Goodyear, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020
verified customerVerified Customer
Category: Service
Quick to resolve issues
I had a recent experience at the service center that I had complained about. Kristina was quick to call and resolve the issues and concerns I had, she went above and beyond in resolving them. Thank you!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/12/2020
Service Type: Repair
Category: Service
Having an appointment doesn’t seem to matter
While I would recommend purchasing a vehicle from this dealership, the sales staff were wonderful!!. I would not recommend the use of the service department as my experience has been unacceptable. Both times using the facility I had appointments for 7 AM which is when they first open, only to be left waiting for extended periods of time, and part of the work not being completed in a professional complete manner. After the initial time I did let the department now and was followed up with a phone call. After which they had assured me they would be in contact to try and make it right, in which they never did follow up. Even after several calls and messages left, the issue was not resolved.
Recommended
KRISTINA M. from Ken Garff Hyundai Surprise responded on 12/12/2020 09:43 AM

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Employees worked with

Verified Customer
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Helpful
Staff were excellent at keeping me informed throughout the maintenance and were able to save me money.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/08/2022 10:49 AM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with

Verified Customer
Goodyear, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Service
Excellent
After discussing with the Service Manager, Victor, I provided a solution to the situation.
Employees worked with

Verified Customer
El Mirage, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
great
Always enjoy getting my services done here. helpful, kind staff every visit
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/02/2022 07:19 AM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with

Verified Customer
Youngtown, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Service Dept
Service is good.
Service representative Kristina is fabulous!!
Call center for appointments needs improving.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/02/2022 07:17 AM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with

RK
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Rich K.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent customer service
My visit was for a recall at no cost. The staff was excellent. I was able to schedule my appointment at a time convenient for me without a long wait. The staff was friendly and helpful during my vehicle drop off. I was kept apprised of my vehicle's progress and completion via text messages. Pickup was quick and easy. Even though it was just a recall, they cleaned my vehicle, which we really didn't expect. Kudos!
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/02/2022 07:14 AM

Hi Rich,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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