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SureCritic / Hyundai Dealer / Torrington Hyundai / LARRY TASHJIAN
LT

LARRY TASHJIAN

Torrington Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(140 reviews)
71

Reviews of LARRY TASHJIAN

Verified Customer
Canton, CT
2016 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Two stars
Already explained
Not Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/30/2019 06:07 AM

Thank you for your review. Sorry for that. We will follow up with you when part arrives. 

Employees worked with
LT
LARRY TASHJIAN
LS
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Lawrence S.
Canaan, CT
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No nonsense
Prompt, friendly and efficient service. Job done well and expertly.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/27/2019 01:34 PM

Thank you Lawrence for your review. It helps a lot. Take care.

Employees worked with
LT
LARRY TASHJIAN
ED
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Emily D.
Ashley Falls, MA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient and accommodating
Whenever I’ve called for an appointment they are very accommodating.
I took my vehicle in for recall work and it was done before the quoted time.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/22/2019 05:26 AM

Thank you Emily for your review. We appreciate your business. Have a great weekend.....

Employees worked with
LT
LARRY TASHJIAN
AS
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Anthony S.
Canton, CT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Steve is wonderful.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/18/2019 11:14 AM

Thank you Anthony for your review. We appreciate your business.

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Torrington, CT
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with care
Honest people who take care and pride in what they do. I've never had any issues with the service dept.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/15/2019 05:28 AM

Thank you for your review. We appreciate your feedback. 


Christopher Derrick

Employees worked with
LT
LARRY TASHJIAN
WW
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Wayne W.
Waterbury, CT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2018 Sonata Service
Great service department
Recommended
JOHN M. from Torrington Hyundai responded on 03/06/2019 12:37 PM

Thank you!

Employees worked with
LT
LARRY TASHJIAN
WP
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Wendy P.
Canton, CT
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Continued improved service
This is my third service with Torrington Hyundai and there is little to complain about. The service advisor was prompt and friendly and explained what was to be done that day and the approximate time it would take. He did say there was a recall - I would have liked to have known that prior to coming in (I'm not sure why I wasn't notified when the recall came out) - that would be taken care of. I had to ask what it was instead of him freely providing the information. My car was ready when promised and in great condition.
Recommended
JOHN M. from Torrington Hyundai responded on 03/06/2019 12:36 PM

Thank you. 

Employees worked with
LT
LARRY TASHJIAN
ET
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Eric T.
Torrington, CT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly and great customer service
The staff was very friendly and took the time to make sure I recieved everything I needed.
Recommended
JOHN M. from Torrington Hyundai responded on 03/06/2019 12:36 PM

Thank you!

Employees worked with
LT
LARRY TASHJIAN
FH
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Flora H.
Amenia, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
I have been a customer of Alfano's for a number of years and am very please with all aspects of this dealership.
Recommended
JOHN M. from Torrington Hyundai responded on 03/05/2019 06:37 AM

Good Morning Ms. H,

Thank you for the excellent survey and for being a great customer. 

Enjoy your week.

Employees worked with
LT
LARRY TASHJIAN
JM
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James M.
Torrington, CT
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
J morelli
They have a good team of workers
Recommended
JOHN M. from Torrington Hyundai responded on 03/04/2019 07:02 AM

Thank you for the great survey Mr. M. Truly appreciate it.

Enjoy your week, 
Your Torrington Hyundai Service Team  

Employees worked with
LT
LARRY TASHJIAN
BC
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Bryan C.
Thomaston, CT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent as always
Brought my new CPO Tuscon in for its first oil change. I had a grinding noise in the front end that the techs were able to track down and fix while I was there. Always great to deal with and friendly service to boot. Love Torrington Hyundai
Recommended
JOHN M. from Torrington Hyundai responded on 02/22/2019 06:54 AM

Good Morning Mr. C, (We don't use names for security purposes) 
Thank you very much for the great survey.  We're pleased we were able to meet all of your expectations. 

Enjoy your weekend, 
Your Torrington Hyundai Service Team   

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Canaan, CT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Purchase and Service
These folks have provided me the best service all around. I purchased a new Hyundai in 2017 and have never had regrets. The service from sales to maintenance has been excellent. I have ( unfortunately ) used the body shop as well and again the service was top notch. They even had the ability to provide me with a rental when my car was in the body shop and on occasion a shuttle to work.
One stop shopping .
Recommended
JOHN M. from Torrington Hyundai responded on 02/14/2019 12:46 PM

Hello Ms. G,  (We don't use names for security purposes)

Thank you very much for the excellent survey. Everyone here is pleased in that we were able to meet all of your expectations. Thank you for being a great customer!

Enjoy the remainder of your week, 
Your Torrington Hyundai Service Team  

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Bristol, CT
2015 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Less than impressed
I had a wonderful experience purchasing my certified used santa fe test drove and put down payment on a Friday, and following day, drove off with the car. I was told I could bring the car in to have a second key made, but as it turns out the key guy was only avail on Tuesdays for a few hours, which of course I am unavailable to make, but they would have him call me to set up an appointment or have my car picked up (has not happened). On that same day I asked them to look into a speaker that sounded like garbage, the sound couldn't be reproduced on the spot and was told it was most likely the plastic in the door vibrating or from either XM or bluetooth with strong signals. I was not very impressed at all.
Not Recommended
JOHN M. from Torrington Hyundai responded on 02/01/2019 10:59 AM

Good Afternoon,  We've read you survey and have attempted to contact you via telephone but the individual that answered stated you have not lived there for some time.  As such, if you could call me 860-489-0471 we'd appreciate it.  We're shocked at the poor survey and poor experience you encountered and would like to discuss it with you.  Your advisors survey rating is directly attached to his performance and anything below 5 stars is a failure on his part. Please give me a call. 

Thank you, 

John Mendela
Service Manager 

Employees worked with
LT
LARRY TASHJIAN
SJ
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Stanley J.
Kent, CT
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous service, clean comfortable waiting area and restroom, friendly staff
Just would like a scheduled routine service waiting time estimated and , unless other problems are found, adhere to the estimated time within 10 to 15 minutes
Recommended
JOHN M. from Torrington Hyundai responded on 01/28/2019 05:22 AM

Good Morning, 

Let me first say that an oil change duration is one hour and wiper blades are around 15-20 minutes depending on the difficulties taking them off and putting them on.  Neither are excessive and the times allowed are standard within the field. I'm not sure what you were expecting but the standard times mentioned above allow the technician to perform a professional job on a customers vehicle. Your advisor read your survey and recalls mentioning to you that the service would take an hour to an hour and one half.  Maybe there was some type of communication issue present. As part of our process I'm sending you a re-score survey. Should you givbe the advisor 5 stars the average score would come to a 4. 4 is still a failure on the advisors part and after speaking with him about your comments, he understands the importance of the customer knowing what the waiting time is.    

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Unionville, CT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
Everything went well with the exception of climate control I was informed that my 2019 Tucson had it which it DID NOT
From what I found out is that all the salesman were informed that all Tucson’s had this feature
They do not. It was not the fault of the salesmen I believe
Other than that Torrington Hyundia people were fantastic
Recommended
JOHN M. from Torrington Hyundai responded on 01/18/2019 11:24 AM

Thank you for the survey Mr. M.  Be assured, we value your business. 

Enjoy your weekend, 
Your Torrington Hyundai Service Team  

Employees worked with
LT
LARRY TASHJIAN
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