Business Solutions

MB

Matt Brunner

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(131 reviews)
80

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2022
verified customer Verified Customer
10
Category: Service
Good service
Warranty work done professionally and courteously.
Employees worked with

JS
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JERRELL S.
Spokane Valley, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/30/2022
verified customer Verified Customer
3
Category: Service
3 trips and 4 days without truck to fix problem
I had a check engine light on my truck that needed to be addressed. I also asked to fix my drivers side running boards as they were going in and out on their own.
- I drove out to MWF to drop off truck for a full day to get diagnosed. Was then told parts are not in stock and to come back on a different day.
- Drove out a second time to have work done. After picking up the truck and driving home the check engine light came back on again and now my passenger side running board wont go in and out when needed. Called and service advisor scheduled third dropoff to diagnose, again, the problem.
- Drove out a third time to have truck diagnosed, again. Was told it was a different sensor than the first and again, parts are not in stock.
- Im now on my 4th day of not having my truck with a ladder rack, (which is what I need right now). I was just called by service advisor, 3 mins ago, that maybe the truck will be ready tonight by 5pm. I was informed my truck as been sitting there all day because there was a truck in front of me on the rack.... but was told it was a 15 minute swapout.
Matt and Adam are both nice guys and I understand labor is hard to hire and manage right now. But living in Spokane Valley and having to log 80 miles round trip times 3 is ridiculous. I understand not having a $7,000 transmission in stock, but not having basic and common O2 and other sensors in stock doesnt make sense to me.
I hate to say it, but I am more than likely not going to return to MWF for service. I have an F150 Platinum, with an extended 8yr 125,000 warranty, that I spent a ton of money on, my wife also drives an Explorer, history of Mustangs, Thunderbird, F150, Expedition and on an on, we are dedicated customers to the Ford brand and this throwing darts at a board costs customers time and gas to make multiple trips to get a car repaired.
Employees worked with

SL
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SUSAN L.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2022
verified customer Verified Customer
10
Category: Service
Great service
Scheduled service along with recall, very smooth and they communicated when it was going to take a bit longer than expected.
Employees worked with

SH
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STEVEN H.
Saint Maries, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/21/2022
verified customer Verified Customer
8
Category: Service
Made to show up an hour early unnecessary in my opinion
Shouldn't tell someone that there appointment is at 7am and the technicians don't even get there until 8 am. That is my only complaint. Other than that service was good.
Employees worked with

SA
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SHERE A.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2022
verified customer Verified Customer
10
Category: Service
Excellent customer service
Great customer service. That's why we keep coming back.
Employees worked with

GA
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GERALD A.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2022
verified customer Verified Customer
10
Category: Service
Scheduled Service/Maintenance
Service staff seemed ready for my arrival. I waited in the service waiting area, enjoyed some brewed coffee (French Vanilla was my favorite) and they notified me when my F-150 was ready for pick up.
Employees worked with

Verified Customer
Deary, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2022
verified customer Verified Customer
9
Category: Service
Recalls fixM
The staff did a good job of checking the pickup and making sure we were taken care of too!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:37 PM

Anonymous, thank you for the kind words. We're proud of our staff and very glad that you had a positive interaction with them. We look forward to serving you again in the future.

Employees worked with

LR
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LOUIS R.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2022
verified customer Verified Customer
7
Category: Service
Thanks to Matt Brunner
I was fortunate to get Matt Brunner as my Service Advisor on this visit, very professional, and considerate, making my experience a pleasure. All went very well except, I run aftermarket wheels and tires on my 2019 F350 , and now my rear TPMS low pressure warning stays ON as I don't run OEM 85lbs, when prior to my visit everything was fine at 65lbs. Stopped back in hoping to have it corrected to NO avail.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:35 PM

Louis, thank you for reaching out and letting us know about the situation. We hope that we can work together to find a solution as we understand that having the light on is frustrating. 

Employees worked with

JP
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JOHN P.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2022
verified customer Verified Customer
10
Category: Service
Water pump and timing
Matt was excellent. Water pump went out on the road. Vehicle was towed in on Saturday. Repair was completed by Friday. This is my plow truck got it back in time for snow. Very pleased with the turn around time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:29 PM

John, thank you for the excellent review. We're so glad that we were able to get your plow truck up and running just in time! Thank you for choosing Mike White Ford!

Employees worked with

DK
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DAVID K.
Rathdrum, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/01/2022
verified customer Verified Customer
7
Category: Service
Delay on repair
I was asked to wait two months before I could bring the car in for two months of no radio or hands free telephone. After waiting the two months it would take another week to get the part.
Employees worked with

AB
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ALLAN B.
Otis Orchards, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2022
verified customer Verified Customer
10
Category: Service
Efficiency
The guys at Mike White were excellent. They resolved the issue of no backup camera and reverse lights.
They also found a couple items that need attention during their inspection. Very happy with how they treated me and other clients, very professional and courtesy.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:17 PM

Allan, thank you for the 5 star review! We're so glad that we were able to take care of your backup camera and reverse lights and make sure your vehicle was in tip top condition. Our guests are everything to us and we're grateful for every one! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2022
verified customer Verified Customer
10
Category: Service
Matt was very helpful with my warranty work & servicing my car. He kept me informed.
Matt was very helpful with my warranty work & servicing my car. He kept me informed.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/14/2022 02:05 PM

Anonymous, thank you for the 5 star review. We're so glad that you had such a positive experience with Matt! We will be sure to pass along your kind words.

Employees worked with

MW
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MICHAEL W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2022
verified customer Verified Customer
9
Category: Service
Valve cover replace F-150
Service was fantastic and very courteous. The only down side to experience is the very long time frame to get into shop for service. I imagine this is a mix of supply chain issues and worker shortage. Not sure but is very frustrating if you need a repair in a timely manner. Once you get in, its a great experience.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/30/2022 02:56 PM

Michael, thank you for your feedback. We agree - we're frustrated that we aren't able to serve our customers to the degree that we'd like to. We are always looking to add to our teams and working our hardest to navigate the supply chain challenges. We're glad that you have a positive experience once you're in!

Employees worked with

AM
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ALAN M.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2022
verified customer Verified Customer
10
Category: Service
Service Dept.
Always quick and professional service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2022 03:09 PM

Alan, thank you for the 5 star review! Quick and professional are two of our biggest goals for customer experiences. We look forward to having the opportunity to serve you again in the future!

Employees worked with

JH
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JUSTINE H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2022
verified customer Verified Customer
10
Category: Service
So Helpful
Best dealership when it comes to making sure your overall experience is great before you drive off the lot. Goes above and beyond for us every time we have purchased a car there. Bill and his sales associates are the best in CDA.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 03:02 PM

Justine, thank you for your kind words! We're always pleased to help you and look forward to our next opportunity to do so! Thank you for choosing Mike White Ford!

Employees worked with

RW
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RANDALL W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2022
verified customer Verified Customer
10
Category: Service
I came earlier than my appt, took me right, finished work and got me out early.
A one service. Great staff.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:59 PM

Randall, thank you for the great review! We're always pleased when we're able to beat our promise times! We look forward to serving you again in the future!

Employees worked with

TC
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TOM C.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2022
verified customer Verified Customer
9
Category: Service
Caring Staff
The technician was very through in explaining the problems that the Ford Team repaired/replaced.
He kept asking if I understood the all the work performed and was I satisfied.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:57 PM

Tom, thank you for the great review! We're so glad that you had such a positive experience with our team! We look forward to serving you again in the future!

Employees worked with

AG
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ANGELA G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2022
verified customer Verified Customer
10
Category: Service
Quick and thorough
I appreciate all the communication about my vehicle status.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:34 PM

Angela, thank you for the 5 star review! We're so glad that you were kept well informed throughout your experience! Thank you for choosing Mike White Ford!

Employees worked with

TP
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TIMOTHY P.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2022
verified customer Verified Customer
10
Category: Service
Service Dept was Awesome
Matt (service writer) was extremely helpful and the service team made it worthwhile to keep coming back for more!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:27 PM

Timothy, thank you for your kind words. We will be sure to pass them along to Matt and the team! Thank you for choosing Mike White Ford!

Employees worked with

SW
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STEVEN W.
Sagle, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2022
verified customer Verified Customer
10
Category: Service
Quick in and out. Thanks to their shuttle service.
Very good service. Pretty straightforward and on time
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:11 PM

Steven, thank you for the 5 star review! We're so glad that you enjoyed our shuttle service and your overall experience! We look forward to serving you again in the future!

Employees worked with
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