Business Solutions
English Español
SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Matt Brunner
MB

Matt Brunner

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(258 reviews)
74

Reviews of Matt Brunner

RB
gravatar
RONALD B.
Oakesdale, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2022
verified customerVerified Customer
10
Category: Service
Service
Amazing service dept.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:02 PM

Ronald, thank you for the amazing review! It was a pleasure serving you and we look forward to our next opportunity to serve you!

Employees worked with
MB
Matt Brunner
AH
gravatar
AMANDA H.
Saint Maries, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2022
verified customerVerified Customer
10
Category: Service
Great Service
The service department took care of everything I needed. Very impressed
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/07/2022 11:38 AM

Amanda, thank you for the great review! We're so glad that our service department was able to impress you and take care of your vehicle! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
Hayden, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2022
verified customerVerified Customer
10
Category: Service
Excellent experience
I dropped off my truck for a check engine light issue, but at the last minute I noticed my service was due. Not only did they pinpoint the problem and get parts ordered, they did a complete service and even rotated my tires! They were honest about filters that didn't need changed and advised me to start thinking about brakes. I was impressed because it seems like they are honest and willing to go the extra mile in what's commonly a very rushed and indifferent world. Old small town feel... how CdA use to be.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/07/2022 11:32 AM

Anonymous, thank you for the excellent review. We're so glad that we were able to get everything sorted and advised you on things that will come up in the future! We're very grateful for our customers and treating everyone like family is always our goal! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2022
verified customerVerified Customer
9
Category: Service
Received my vehicle back on time after warranty work
Brought my truck in the day before, but they called me that day and wanted early, said it was already there. They are just plain busy like everywhere.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:12 PM

Anonymous, thank you for the kind review. We are busy but we always have time for you! We look forward to serving you again in the future.

Employees worked with
MB
Matt Brunner
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2022
verified customerVerified Customer
10
Category: Service
Very professional
Very professional and easy to work with
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:44 AM

Anonymous, thank you for the 5 star review! We always strive to be professional and approachable and we're glad that we achieved that for you! We look forward to serving you again in the future.

Employees worked with
MB
Matt Brunner
LO
gravatar
LEON O.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2022
verified customerVerified Customer
10
Category: Service
Excellent service
I'm very pleased at the service you guys provide
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/09/2022 04:39 PM

Leon, thank you for the excellent review! We're so glad that you had another pleasant experience with us and look forward to having the opportunity to serve you again in the future!

Employees worked with
MB
Matt Brunner
RH
gravatar
RUSSELL H.
Rathdrum, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2022
verified customerVerified Customer
9
Category: Service
good experience
Had my car in for some trouble shooting. While in for that they discovered that there was an open recall.
They took care of the recall and sent me on my way.
Good Job!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/06/2022 10:06 AM

Russell, thank you for the 5 star review! We're always glad to help with both anticipated and non-anticipated issues. Thank you for giving us the opportunity to serve you!

Employees worked with
MB
Matt Brunner
MM
gravatar
MICHAEL M.
Hayden, ID
Ford Mustang Mach-E
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2022
verified customerVerified Customer
10
Category: Service
Excellent service provided by Matt in the service department
My Mache wouldn't charge. Matt in service researched the problem and took a special effort to resolve the issue.

Mike M
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/06/2022 10:04 AM

Mike, thank you for the excellent review. We're so glad that Matt was able to get things sorted for you and get your MachE charging again! We'll be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
DJ
gravatar
DORENCE J.
Dalton Gardens, ID
Ford E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2022
verified customerVerified Customer
10
Category: Service
This is by far the best Ford Dealer
Being a former HVAC service contractor, I have purchased dozens and dozens of Ford Trucks-Vans. In another state. When my wife and I relocated to Northern Idaho, We purchased a new F-150 4x4 from Mike White Ford in Coeur D' Alene, Id. It was so pleasant, and at your own conveyance, we had a great experience. Now the end of April 2022 we brought our new F-450 motorhome to Mike White to have factory recalls inspected . A service date was set & the day I brought for inspection as well as an oil change, Matt & the whole entire service dept, treated me as if I was there best customer, even though my motorhome was purchased in Spokane, Wa. This Dealership is exactly what northern Idaho citizens are known for, friendly, kind and respectful, I was so amazed I would rcomend this dealership to anyone. Great Job Mike White Ford. We appreciate you and your great customer service. Mar & Rick Jones Dalton Gardens, Id.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:34 PM

Mar & Rick, thank you for the incredible review. Serving you was truly a pleasure and we appreciate your kind words. We look forward to our next opportunity to serve you. 

Employees worked with
MB
Matt Brunner
MH
gravatar
MELISSA H.
Coeur D Alene, ID
Ford Bronco Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2022
verified customerVerified Customer
10
Category: Service
Service
So helpful and patient to explain things to me
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:21 PM

Melissa, thank you for the 5 star review! We truly enjoy explaining things to our customers - sharing our passion is exciting! We look forward to serving you again in the future.

Employees worked with
MB
Matt Brunner
DW
gravatar
DAVID W.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2022
verified customerVerified Customer
10
Category: Service
Professional
The folks in the Mike Whit service department were prompt, polite, and did quality work.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/22/2022 02:44 PM

David, thank you for the 5 star review! Prompt, polite and quality are all things that we strive for! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
WN
gravatar
WILLIAM N.
Coeur D Alene, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customerVerified Customer
10
Category: Service
Fast an efficient
As the title says
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022 12:59 PM

William, thank you for the 5 star review. We're so glad that you found the experience to be both fast and efficient! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
gravatar
Verified Customer
Spokane, WA
Ford Transit Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customerVerified Customer
9
Category: Service
Oil change, tire rotation
Easy in and out experience!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2022 11:55 AM

Anonymous, thank you for the 5 star review! We strive for our appointments to be easy and pleasant for all. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
MW
gravatar
MIKE W.
Post Falls, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
verified customerVerified Customer
10
Category: Service
Service in waiting room
Some one to keep coffee cups filled while waiting would be very nice, otherwise I just don't have anything to complain about
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:55 PM

Mike, thank you for the kind review! Thank you for the great suggestion as well; we will be sure to pass it along. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
BM
gravatar
BENNY M.
Post Falls, ID
Nissan Sentra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
verified customerVerified Customer
10
Category: Service
Oil change
The staff was very courteous. The service was done in a timely manner.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:53 PM

Benny, thank you for the 5 star review! We're so glad that you had such a pleasant experience. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
KE
gravatar
KELLY E.
Rathdrum, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customerVerified Customer
10
Category: Service
Oil change and consultation were great.
Great experience. All employees were great. Went in for just an oil change but they checked brakes, batteries, leaks, topped off wiper fluid, thread height and rotated tires. Never tried to upsell although mentioned down the road I was not pressed into buying right then. I like that a lot.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:53 PM

Kelly, thank you for the 5 star review. We don't like high pressure sales any more than our customers do. We will be sure to pass along your kind words. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
Rathdrum, ID
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
verified customerVerified Customer
10
Category: Service
Great
Thank you for the professional service
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:47 PM

Anonymous, thank you for the great review! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
MV
gravatar
MICHAEL V.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
verified customerVerified Customer
10
Category: Service
EVERYTHING WAS GREAT
EVERYTHING WAS GREAT
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:54 PM

Micheal, thank you for the great review! We're so pleased that you had a positive experience! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
Hayden, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
verified customerVerified Customer
10
Category: Service
Service on 2015 Escape
Excellent service at Mike White Ford. Technician and Service Representative were very helpful.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:54 PM

Anonymous, thank you for the excellent review! We'll be sure to pass along your kind words to our team. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
JS
gravatar
JAMES S.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
Category: Service
Great service and customer review.
Had oil change, tire rotation and inspection. Service complete in time projected. Service representative did great job in reviewing inspection results. Highly recommend.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:52 PM

James, thank you for the great review! We're so glad that you had such a positive experience! We will pass along your kind words to the team.

Employees worked with
MB
Matt Brunner
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.