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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Matt Brunner
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Matt Brunner

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(258 reviews)
74

Reviews of Matt Brunner

AM
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ALAN M.
Hayden Lake, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2022
verified customerVerified Customer
10
Category: Service
Service Dept.
Always quick and professional service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2022 03:09 PM

Alan, thank you for the 5 star review! Quick and professional are two of our biggest goals for customer experiences. We look forward to having the opportunity to serve you again in the future!

Employees worked with
MB
Matt Brunner
JH
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JUSTINE H.
Coeur D Alene, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2022
verified customerVerified Customer
10
Category: Service
So Helpful
Best dealership when it comes to making sure your overall experience is great before you drive off the lot. Goes above and beyond for us every time we have purchased a car there. Bill and his sales associates are the best in CDA.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 03:02 PM

Justine, thank you for your kind words! We're always pleased to help you and look forward to our next opportunity to do so! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
RW
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RANDALL W.
Post Falls, ID
Ford Bronco
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2022
verified customerVerified Customer
10
Category: Service
I came earlier than my appt, took me right, finished work and got me out early.
A one service. Great staff.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:59 PM

Randall, thank you for the great review! We're always pleased when we're able to beat our promise times! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
TC
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TOM C.
Rathdrum, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2022
verified customerVerified Customer
9
Category: Service
Caring Staff
The technician was very through in explaining the problems that the Ford Team repaired/replaced.
He kept asking if I understood the all the work performed and was I satisfied.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:57 PM

Tom, thank you for the great review! We're so glad that you had such a positive experience with our team! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
AG
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ANGELA G.
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2022
verified customerVerified Customer
10
Category: Service
Quick and thorough
I appreciate all the communication about my vehicle status.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:34 PM

Angela, thank you for the 5 star review! We're so glad that you were kept well informed throughout your experience! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
TP
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TIMOTHY P.
Rathdrum, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2022
verified customerVerified Customer
10
Category: Service
Service Dept was Awesome
Matt (service writer) was extremely helpful and the service team made it worthwhile to keep coming back for more!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:27 PM

Timothy, thank you for your kind words. We will be sure to pass them along to Matt and the team! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
SW
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STEVEN W.
Sagle, ID
Ford Maverick
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2022
verified customerVerified Customer
10
Category: Service
Quick in and out. Thanks to their shuttle service.
Very good service. Pretty straightforward and on time
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:11 PM

Steven, thank you for the 5 star review! We're so glad that you enjoyed our shuttle service and your overall experience! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
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Verified Customer
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2022
verified customerVerified Customer
9
Category: Service
Service
Good service - fast & satifactory
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:06 PM

Anonymous, thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
MC
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Michael c.
Coeur D'Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2022
verified customerVerified Customer
8
Category: Service
Service/Sales
Great experience ordering my vehicle. My salesman Ed was very helpful from placing the order all the way to showing me how features on my new vehicle worked when I received it.
The service staff has been extremely helpful and courteous as well.
Great experience all around!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2022 10:15 AM

Michael, thank you for the 5 star review! We're so glad that you had such a great experience with Ed and the service team! Thank you for giving us the opportunity to serve you! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
DS
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DEWAYNE S.
Priest River, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2022
verified customerVerified Customer
10
Category: Service
Always professional and courteous always has answers to any question
Always completed appointment in timely manner. Most important you know when you leave your automobile is 100 % safe and dependable for whatever use. They always check everything from oil leaks to windshield wipers. Thanks
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 10:20 AM

Dewayne, thank you for your kind words! Our customer's safety is the most important part of any work that we do. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
RG
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RICHARD G.
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2022
verified customerVerified Customer
10
Category: Service
Very Professional, Clean Work Place, VERY NICE PEOPLE!!!
Matt, Cole, Adam are very Knowledgeable of their Work and given me straight answers I needed to understand the different functions of my 2028 F-150.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 10:16 AM

Richard, thank you for the 5 star review! We'll be sure to pass along your kind words to Matt, Cole, Adam and the rest of the team! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
DM
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DENNIS M.
Post Falls, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/27/2022
verified customerVerified Customer
5
Category: Service
Not good
I called for an appointment and told your scheduler I need to leave town on Aug 9 so she said bring your truck in at 7 am on July 25, when I arrived they had no appointment for me do they put me on the schedule and turned me over to the quick lube advisor. This s the second time I’ve been there for the same problem and I don’t have confidence that it is resolved. The quick lube advisor is a nice guy, he was professional and tried to help but he is not proficient in the 6.7l diesel. Every time I travel I have an issue that requires a dealer visit, this makes me doubt the reliability of the truck. Not sure what I can do differently but this is getting old.
Employees worked with
MB
Matt Brunner
Verified Customer
Post Falls, ID
Ford Maverick
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2022
verified customerVerified Customer
8
Category: Service
Great Service, but a long service time.
The people I spoke with were very kind and
the service department honored their quote for me even though additional work needed to be done. ?

I think the only downside is that everywhere is so busy and short staffed that my truck was there all day for an oil change and an alignment when it was estimated a couple of hours. Unfortunately, our area is growing at a drastic rate that we can't keep up with it!
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 09:39 AM

Anonymous, thank you for the kind words. We're sorry that it took longer than anticipated for the work on your vehicle, but we appreciate your understanding. We are searching high and low for additional technicians and looking for a variety of ways to increase capacity with our ever expanding community. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2022
verified customerVerified Customer
10
Category: Service
Quick and efficient
Dropped off my pickup for service the night before with the key drop. Vehicle was done the next day, sooner than expected.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 03:13 PM

Anonymous, thank you for the 5 star review! We're so glad that our overnight drop box service worked so well for you! We love being able to exceed expectations and overnight drop offs truly help open our schedule! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
JW
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JEFF W.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2022
verified customerVerified Customer
10
Category: Service
F150 Service
Straight forward, honest and friendly.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:44 PM

Jeff, thank you for the 5 star review! We're glad that you had such a pleasant and successful experience with our team! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
DS
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DARRELL S.
Hayden, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/20/2022
verified customerVerified Customer
1
Category: Service
Uber
I received a call that my truck was ready. I asked for ride, not far. Mat said the driver would call me. After waiting an hour, I was afraid service would close so I had to call an Uber. When I got there, it appeared nobody was coming for me. I also asked for BOTH fuel filters to be replaced but when I got home and read the work order, I was charge for only one so the other wasn't changed. However, with nothing but highway miles and only 16,000, I was told my air filter needed replacement. Not seeing it, I had them do it but a filter should last longer than 15,000 highway only miles. My guess is I got a filter I didn't need but did not get a filter I wanted.
Employees worked with
MB
Matt Brunner
WL
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WILFRED L.
Rathdrum, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2022
verified customerVerified Customer
10
Category: Service
A major repair done well
I had a check engine light which the tech diagnosed as a bad injector. I had purchased a Ford extended warranty, thankfully. During repair a bolt broke off inside one of the heads which ultimately required replacement of that head. It took a little while to get all the parts together with some coming from fairly close and others from across the country.

Long short, short - the repair was completed and McKenzie (sp?) went to bat with Ford to assist with over half the cost of the rental car. Normally a rental is only covered for 5 days but we needed it for closer to two weeks.

Again, great service at Mike White Ford in Coeur d'Alene.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:53 PM

Wilfred, thank you for the fantastic review! We're so glad that we were able to take care of the issue and please know that we will always go to bat for you! Thank you for choosing Mike White Ford! 

Employees worked with
MB
Matt Brunner
RB
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RICHARD B.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2022
verified customerVerified Customer
10
Category: Service
Windshield recalibration
Very prompt service for a windshield re-calibration due to a cracked windshield. The car was dropped off early, and we walked down the street and had breakfast at a local restaurant, then walked back. The car was done shortly after our return. Impressed with the courtesy and friendliness of the service people we dealt with.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:20 PM

Richard, thank you for your kind words! We're so glad that you had such a positive experience with our team! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
CB
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CRYSTAL B.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2022
verified customerVerified Customer
10
Category: Service
Pleasant
Fast, Thorough satisfactory
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:14 PM

Crystal, thank you for the 5 star review! Pleasant, fast and thorough are always our goals! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
PS
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PAMELA S.
Post Falls, ID
Ford Maverick
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2022
verified customerVerified Customer
10
Category: Service
Great service
Extremely great service ! Had oil change with a couple of recalls had the shuttle ride home . All in all they exceeded all my exceptions! Great job Mike white Ford
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:12 PM

Pamela, thank you for the kind review. We're so glad that we were able to get things taken care of smoothly and pleasantly. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
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