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Thank you for your review of our Sales Department and sharing your
experience working with Matt.
We appreciate our customers here at McCord's Vancouver Toyota.
I am very sorry that you experience went the way it did upon calling in.
it was for sure a frustrating situation.
I have addressed your experience with my Management to make sure
this doesnot happen to another one of our customers. We do appreciate
your feedback and this makes us able to provide the best customer service
in the future. I do get graded on my performance as well so if you could
take a moment to grade me I'd really appreciate it