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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

Verified Customer
Alabaster, AL
2016 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2022
verified customer Verified Customer
10
Category: Service
Great Service
Matt Austin always makes sure that I get great service.
Employees worked with
MA
MATT AUSTIN
JT
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JANET T.
Bessemer, AL
2018 SANTA FE SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2022
verified customer Verified Customer
10
Category: Service
wonderful
everyone was so nice and the service was completed quickly, in and out in under 1 hour
Employees worked with
MA
MATT AUSTIN
LB
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LARRY B.
Birmingham, AL
2018 ELANTRA GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2022
verified customer Verified Customer
10
Category: Service
Professional grade
Professional, courteous and timely
Employees worked with
MA
MATT AUSTIN
CD
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CECELIA D.
Pelham, AL
2011 GENESIS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2022
verified customer Verified Customer
10
Category: Service
Great service
Matt always take great care of me and my vehicle. I’m always greeted with a smile not only by him but Joe, the manager and other reps.
Employees worked with
MA
MATT AUSTIN
CB
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CHARLES B.
Hoover, AL
2017 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2022
verified customer Verified Customer
10
Category: Service
Excellent
Matthew did a fantastic job explaining everything
Employees worked with
MA
MATT AUSTIN
MO
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MELISSA O.
Sterrett, AL
2022 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2022
verified customer Verified Customer
10
Category: Service
Car service
Great and easy service.
Employees worked with
MA
MATT AUSTIN
JK
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JAMES K.
Birmingham, AL
2014 EQUUS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2022
verified customer Verified Customer
10
Category: Service
Good service, as always.
This time was just routine service along with a few odds and ends. Everything was well taken care of, I was kept informed, and service was completed promptly. Their focus on customer service is always appreciated.
Employees worked with
MA
MATT AUSTIN
RN
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Richard N.
Montgomery, AL
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Knowledgable and quick maintenance
Got an update on my maintenance program policy, and scheduled maintenance in less than 30 mins. I was worth the drive out to experience the great service.
JOE B., Service Manager from Tameron Hyundai responded on 03/30/2022 12:06 PM

Thank you for the survey Richard. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
KE
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Ketris E.
Bessemer, AL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customer Verified Customer
9
Category: Service
Customer Service
Great atmosphere, amenities & snacks while cars are being serviced! I recommend this location for car purchasing & servicing. Go Tameron Hyundai Hwy 31!!!
Employees worked with
MA
MATT AUSTIN
JK
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James K.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service...
with a true customer orientation.
JOE B., Service Manager from Tameron Hyundai responded on 03/23/2022 10:52 AM

It is always a pleasure to see you Mr. Kennemer.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Tuscaloosa, AL
2021 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
My most recent visit
I don’t think all service providers are the same, and that rings true especially at this dealership. Customer service is not the priority here.
JOE B., Service Manager from Tameron Hyundai responded on 03/11/2022 06:45 AM

We will be reaching out to you to discuss your last visit with us.

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 03/11/2022 03:43 PM

This is Matt, Assistant Service Manager with Tameron Hyundai. Thank you for your feedback on you recent survey. All the feedback we receive only helps us get better at servicing our customers. I am so sorry about your most recent visit, and that it was not up to our standards. We strive to be the best dealer in Alabama, and typically are. I was the person that greeted you, but a few minutes afterwards, I had to go to an outpatient surgery. I am so sorry if someone was unprofessional when they got you out. We are not perfect, for sure, but this visit is definitely the exception and not the rule here at Tameron. If I add an additional two free services and car washes to your prepaid maintenance plan, which goes out after two more services, would you consider re-scoring the survey at a 5 star for us? That would give you another 4 free services instead of two, and I will wash the car on any two of those occasions. Does that sound like something you could do?

Thanks
Matthew Austin
Assistant Service Manager
205-314-0311

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding
Courteous professional and efficient
JOE B., Service Manager from Tameron Hyundai responded on 02/16/2022 12:03 PM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BW
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Bertney W.
Wilsonville, AL
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
service
we went in for an oil change and tire rotation
JOE B., Service Manager from Tameron Hyundai responded on 02/11/2022 05:54 AM

Thank you for the five star survey Bertney.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
AH
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Amy H.
Birmingham, AL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customer Verified Customer
10
Category: Service
First time visit at Tamaron Hyuandi
it was a great experience for the first time going, I will definitely be back for service on my vehicle, My service advisor Matt Austin was great
Employees worked with
MA
MATT AUSTIN
OM
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Oscar M.
Calera, AL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Ok
I’ve had nothing but good experiences when I go to Tameron . My salesman, Mark always greats me with a smile and ask how I’m doing. I just wish he could speak English, just kidding.
JOE B., Service Manager from Tameron Hyundai responded on 01/26/2022 05:48 AM

Thank you for the wonderful survey Oscar.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
NB
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Nicholas B.
Fultondale, AL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customer Verified Customer
10
Category: Service
Service
The service and the staff were great. Matthew Austin was my service advisor. He was very knowledgeable and explained everything very well. He made me feel comfortable with every decision I had to make on the service of my car. Would definitely recommend him to anyone.
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Car Service
It was quick and on schedule. Nice overall!
JOE B., Service Manager from Tameron Hyundai responded on 01/14/2022 09:04 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
FW
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Francinic W.
Deatsville, AL
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service Department
I have had all good experiences with the service department since purchasing my vehicle from Tameron Hyundai in 2019.
JOE B., Service Manager from Tameron Hyundai responded on 01/05/2022 07:34 AM

Thank you 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SH
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Sue H.
Montgomery, AL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding service.
I am aways more than pleased with how I am treated from the time I walk through the door. I brought friends to look at a possible purchase and introduced them to Mark Hodgson, who is the exceptional salesman that sold me both of my Hyundais from Tameron.
JOE B., Service Manager from Tameron Hyundai responded on 12/31/2021 06:07 AM

Thank you for the five star survey Sue.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DC
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Dave C.
Birmingham, AL
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always a pleasant experience at Tameron
Tameron has a hiring department that seem to only hire the best. Every time I go I am treated like royalty. Thank you!
JOE B., Service Manager from Tameron Hyundai responded on 12/10/2021 06:07 AM

Thank you for the wonderful comment

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
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