Business Solutions
SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

NP
gravatar
Nicole P.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Nicholas palermo
Nicholas in service was so helpful and efficient with getting my car in and out!
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:33 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BH
gravatar
Breiana H.
Delray Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Nick
Nick was amazing at his job and was super helpful.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:32 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JG
gravatar
Jaymie G.
Lake Worth, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Nick
Nick was amazing and was very helpful!!
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:32 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AM
gravatar
Angela M.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
A pleasure as always
Every time I go to get my car serviced Nicholas always helps me he always gets me in and out and always so polite i don’t go anywhere else to have my car serviced because I get the best service from that location and especially from Nicholas.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:10 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
GW
gravatar
Gary W.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Excellent
The service experience was awesome. Well done.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 08:46 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RV
gravatar
Rich V.
Lake Grove, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Amazing
Very positive, polite and knowledgeable
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 08:45 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
WP
gravatar
Wayne P.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Great Experience
Service was great and quick. My grandmother was very satisfied with her services. Thank you Nick
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 08:45 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AM
gravatar
Avitum M.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Excellent Experience
Went in for service and was greeted very promtly by Service Writer. He gave me the pickle, and rolled out the red carpet . Thanks for being so jiffy.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 08:31 AM

Thank you Avitum for the 5 Star Survey

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
TM
gravatar
Terry M.
Wellington, FL
2017 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customer Verified Customer
7
Category: Service
Follow up
I can't rate the original service experience again because that's over and done. I will however rate the way Armand handled trying to make it up to us with an excellent.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JR
gravatar
Jorge R.
Pompano Beach, FL
2017 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Almost perfect !!
Everything was 10 points but waiting time was too long. Could be forgiven, still deserves five (5) stars.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Boca Raton, FL
2019 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customer Verified Customer
7
Category: Service
Responsive Customer Service Follow Up to Address Problem
After an initial disappointing service visit where an uninformed service writer did not adequately address my service request, I was contacted by a very responsive customer service representative who has fully addressed my concerns. I have confidence that the requested service will now be performed properly and am in the process of scheduling the required service.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DG
gravatar
David G.
Vlg Wellingtn, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great experience
Nick is a fine service guy who always takes good care of me.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/15/2022 07:25 AM

Thank you David for your 5 Star survey

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Tamarac, FL
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best service ever
I always get my car serviced at Napleton Hyundai Nicholas always helps me in the service department he is always a pleasure and so Professional I will never go anywhere else to have my car serviced.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/10/2022 10:41 AM

THANK YOU FOR YOUR 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DG
gravatar
David G.
Vlg Wellingtn, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great experience.
Nick is the greatest service guy there is. He always takes great care of me.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/02/2022 05:15 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JJ
gravatar
Joshua J.
Delray Beach, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Mirror replacement service
Got in got out. Thank you
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/04/2021 02:59 PM

Thank you for your 5 Star survey 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
It was all good
I will go back again
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/26/2021 04:54 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Royal Palm Beach, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
It was good
It was An efficient service call
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/22/2021 03:41 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EF
gravatar
Elvira F.
Boynton Beach, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Dealer 10 factory?
I havent been able to use my new car because factory shortage of parts.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/14/2021 11:22 AM

THANK YOU FOR YOUR 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Nick is the Man
My service tech, Nick was phenomenal! He saved my life and completely gave me excellent customer service.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/05/2021 07:30 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JL
gravatar
Jennifer L.
Jupiter, FL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
verified customer Verified Customer
9
Category: Service
Quick Response
I was contacted by Armand and he immediately made me feel like he understand my concern and that he was there to help try to make it right. Much to my surprise he did. He actually went above and beyond what I expected, and really made me feel like being a customer really mattered to them.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.