SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

LK
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Loretta K.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They did everything i asked them to do.. and it was done correctly..
i was pleasantly surprised after they replaced my bad tire they cleaned my car and washed it also.. so nice to see something so well done. thank you.. and i like the fact that you let women serve us..
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/10/2018 01:35 PM

Thank you for your rating and review. We know our teams work hard to provide a quality service no matter the gender.... Thank you for coming to Lakeland Hyundai Service, if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DP
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David P.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I'm happy
I'm always taken care of in a good and friendly manner.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/10/2018 01:33 PM

Thank you for your rating and review. We're glad we could meet your expectations and provide a quality service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
The service is always excellent!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/10/2018 06:37 AM

Thank you for your rating, review and kind words. We appreciate your repeat busies and will continue to earn your business in the future.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

TH
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Terri H.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff
I like that I'm usually able to get in quickly for my service appointments. They service it quickly as well. Very friendly staff.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/08/2018 01:01 PM

Thank you for your rating and review. We're glad you had a good expereince and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RS
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Russ S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Very good
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/08/2018 07:08 AM

Thank you for your rating and review. We're glad we could provide very good service and hope to continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PS
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Peter S.
Lake Alfred, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
5 stars for the service department
The service department always does a good job.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/05/2018 05:52 AM

Thank you for your rating and review. Thank you for being a repeat customer and we hope to continue to earn your business with every visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MW
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Matthew W.
Lakeland, FL
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good service
We love the attention to customer care Hyundai's service department provides. They are always kind and make sure all of our needs are addressed in a timely manner, couldn't ask for better. Thanks Samantha and Chris!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/05/2018 05:50 AM

Thank you for your rating and review. Our teams strive to provide a quality service every time and Chris and Samantha are dedicated to the happiness of every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty work
Took care of this in a timely manner and my car was cleaned as well when we picked it up.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/02/2018 07:04 AM

Thank you for your rating and review. We're glad we could meet your expectations and provide a quality service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SS
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Sandra S.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change.
Done very quickly. Pleasant place to wait. The car wash really means a lot to me.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/02/2018 06:07 AM

Thank you for your rating and review. Our teams try to meet the expectations of every customer and provide a quality service every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timing
Took an hour and a half felt a little lengthy but not sure what is a minimum for a service...other than that it was good
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/02/2018 06:14 AM

Thank you for your rating and review. Without looking at the details of your recent service we do apologize for the time it took to complete your recent visit. Your service advisor should have kept you up to date as to the time it may take and the expectations of what was to be completed. Although some services do take longer than others, we do try to provide the highest quality with a quick turn-around. We apologize for not meeting your expectations and hope we can continue to earn your business in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

WC
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Wilma C.
Avon Park, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The level of service with details
Excellent
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/02/2018 06:06 AM

Thank you for your rating and review. We appreciate your business and thank you for noticing - we strive to provide quality in every aspect of our service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Polk City, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First time they make me wait this long and didn’t even fix the car completely
Staff is really nice, my salesman is always nice and so helpful. But this time I have to say that they were not that good, had to wait almost 3 hours just for oil change, because we needed two more things to be done but they gave us the car back and the only thing they did was the oil, nothing else.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 01/02/2018 10:41 AM

Hello,

  It was a pleasure speaking to you today and please call me directly if there is any others issues you have with the vehicle.I would be happy to help.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with

JT
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Judith T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Windshield Streaking
We are still having a problem with the front windshield streaking after a few day after cleaning. Not sure of what type of window cleaner we should be using.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/02/2018 06:00 AM

Thank you for your rating and review. We're sorry to hear you are still having issues. For most instances, a general purpose window cleaner can eliminate streaking on the inside of the windshield - however, sometimes just a clean cloth can remove residue that may have built up on the inside of your vehicle. If you continue to have problems, please reach out to a Hyundai Service Advisor who can further assist with your problem. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DW
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Douglas W.
Zephyrhills, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
People'
People are very friendy. And very clean place
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/02/2018 05:56 AM

Thank you for your rating and review. We want every customer to come to a clean, modern and pleasant facility with knowledgeable and friendly team members. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MM
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Michael M.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent experience!
From the drive into the service department until I was handed back my keys, Sam was amazing and let me know everything I needed for service with my car. Always have great service here with a friendly staff!! Thanks again!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/29/2017 06:41 AM

Thank you for your rating and review. Samantha is a great member of our team and makes sure every customer has a great experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GC
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Gronna C.
Winter Haven, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
G cordero
Very professional, very clean and very friendly.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/28/2017 01:33 PM

Thank you for your rating and review. We want every customer to have a great experience. We're glad we could meet your expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

WC
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William C.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Experience
From the moment I arrived at the dealership for service I was greeted with a smile. I was promptly helped and went into the waiting area expecting to spend an undetermined amount of time waiting for my vehicle to be done and ready. Amazingly in about 20 minutes my name was called that my vehicle was ready. I asked if she was sure and she smiled and said yes. Outside was my vehicle all done and washed and vacuumed looking brand new. Very satisfied customer right here. Good job all!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/27/2017 12:08 PM

Thank you for your rating and review. We are so pleased we could exceed your expectations for service and hope to continue to earn your business in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RK
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Robert K.
Davenport, FL
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service
Came in for an oil change & was promptly greeted & service was done quickly.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/26/2017 06:52 AM

Thank you for your rating and review. We are so glad that our service department could meet your expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GK
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Gary K.
Bartow, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Lakeland Hyundai has done an excellent job caring for my Santa Fe and keeping it in great shape. My service advisor Samantha is great to work with and my car always comes back looking new. She always makes me feel important and gets my vehicle serviced in a timely manner. I would highly recommend the service department at Lakeland Hyundai and advise you to ask for Samantha.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/26/2017 05:25 AM

Thank you for your rating and review. We know how important every customers' vehicle is to them and we try to make sure that every vehicle is running at peak performance with great customer service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MI
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Magdalena I.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/22/2017 08:50 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience even better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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