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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / TYLER B CHATTERTON
TC

TYLER B CHATTERTON

Assistant Service Manager
Murdock Hyundai Lindon
"Hard Working Family Man"
I always give 120% with work and my family. My goal is to be honest and true to my values and treat everyone as family.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(154 reviews)
62

Reviews of TYLER B CHATTERTON

Verified Customer
Pleasant Grove, UT
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Trichele Hall
Facility was great. Staff was nice and informative. Wait periods are a little long.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/29/2019 01:20 PM

Dear Guest,

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
RE
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Ryan E.
Lehi, UT
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
The service department is the best
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/20/2019 03:31 PM

Hi Ryan,
Thanks for taking the time to respond to our survey!  We value your feedback and will do our best to earn a five star response next time you visit. We appreciate you and hope you have an excellent day!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Orem, UT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Listened
The dealership listened to my complaints with my car, and then after diagnosing, listened to what I wanted done. They were also very attentive and followed up with me.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/08/2019 12:52 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
AM
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Anya M.
Eagle Mountain, UT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people
We have bought two cars from the Murdock family both times were great people to deal with
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/06/2019 10:55 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
AM
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Amanda M.
Riverton, UT
2014 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Problem not resolved
My car is still making the same noise, even though I've taken it in twice.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/25/2019 08:24 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
MJ
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Marijane J.
Orem, UT
2007 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Time spent waiting.
I generally don't have any complaints regarding waiting, but this last time I waited over 2 and 1/2 hours to get my car serviced. Seems like a little long.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/24/2019 03:19 PM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
MB
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Michael B.
Highland, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick friendly service
In and outin a short amount of time.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/21/2019 03:27 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Ephraim, UT
2018 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change
So so
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/19/2019 06:11 AM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
RM
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Roger M.
Cedar Hills, UT
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people and service
Stacy was a great service technician.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/17/2019 06:46 PM

Hi Roger,
Thanks for the excellent response to our survey!  We're always glad to hear that you had a good visit with us.  We look forward to helping out again in the future!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
KB
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Kay B.
Orem, UT
2007 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
verified customer Verified Customer
Category: Service
Emissions
Thank you for caring enough to follow up!
Recommended
Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
LN
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Lynn N.
Lehi, UT
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and polite
acceptable..Had more done than I planned.... Seemed worth the wait..
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/17/2019 06:49 PM

Hi Lynn,
We appreciate you taking the time to fill our our survey!  Thank you for the feedback, and we hope it was ultimately worth the wait!  Have an excellent day!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
JD
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Joyce D.
Santaquin, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
GREAT service on a great car.
Love my Sonata and Murdoch Hyundai.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/17/2019 07:06 PM

Hi Joyce,
Thanks for responding to our survey!  We appreciate you taking the time.  We're glad to hear that you're so happy with your car and with the dealership!  We look forward to seeing you again at your next visit.
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Hinckley, UT
2016 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Shoupsr
NO COMENTS
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/14/2019 06:07 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
BL
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Brian L.
Mapleton, UT
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
B
Good friendly service
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/14/2019 06:11 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
RC
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Royal C.
Lindon, UT
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
We are always treated promptly at Murdock Hyundai
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/14/2019 06:12 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
MS
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Monica S.
Saratoga Springs, UT
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
This is a great place to buy a car!
I love how nice is the people and the good sales that helps which helps to save money.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/07/2019 07:24 PM

Hi Monica,
Thank you so much for your response!  We're glad to hear that our team members treated you well and helped you save some money.  Hope you have a great day!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
KB
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Kay B.
Orem, UT
2007 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
verified customer Verified Customer
Category: Service
Emissions
Thank you for caring enough to follow up!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/05/2019
Service Type: Maintenance
Category: Service
service
I felt business trying to recover money they lost for yearly state inspections by raising price of emission to be about the same as safety and emission in the past.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/06/2019 06:40 AM

Kay,

I'm very sorry to hear that your last visit was unsatisfactory. Our mission is to make sure you and your vehicle receive the very best service at the very best price. Please allow myself or one of my assistant service managers to contact you about this issue so we can hear more about your experience and learn how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
JB
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Jon B.
Lehi, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Prompt service, courteous greeting.
I was very pleased with my service appointment. From the phone call to schedule appointment, then the greeting by the technition, and the phone call to let me know it wss done. The lyft ride was very nice so i didnt have to sit and wait.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/01/2019 10:33 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
HB
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Harold B.
Eagle Mountain, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very cheerful
Really care
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/29/2019 05:36 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Riverton, UT
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
Made sure I was completely happy
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/25/2019 12:27 PM

Dear Guest,
Thanks for taking the time to respond to our survey!  We're so glad to hear that you were well taken care of at your last visit with us.  We hope to see you again in the future for any service your vehicle may need. Have a great day!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
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