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SureCritic / Hyundai Dealer / St. Charles Hyundai / TRAVIS J LONG
TL

TRAVIS J LONG

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(42 reviews)
58

Reviews of TRAVIS J LONG

MF
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Michelle F.
Foley, MO
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Extended Engine warranty
Although service is top notch, I really feel that when an engine is replaced under an extended warranty, due to known problems, then you get you vehicle back and the AC doesn't work (worked before engine blew) and you're told you have to pay for the repair, although you've been told that they had to take the entire unit off to replace the engine, really stinks. I'm not a mechanic but have talked to multiple shops and kind of feel like I've been taken. Lesson learned :(
Recommended
Brad D. from St. Charles Hyundai responded on 05/19/2020 04:54 AM

Thank you for the great survey! We hope to see you soon! if you have any concerns regarding this repair feel free to reach out to us at any time. Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
AE
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Arthur E.
Saint Peters, MO
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
St. Charles Hyundai Exceptonal
I recently needed an oil change and emissions check. I also wanted a few things checked. I had an appointment. Everything went smooth as glass. Check in service completed expeditiously, and car sanitized and returned in a clock work manner. Could not have been better. I always recommend the people here efficient and honest.
Recommended
Brad D. from St. Charles Hyundai responded on 05/01/2020 05:18 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
CM
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Craig M.
Lake Saint Louis, MO
2013 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
verified customerVerified Customer
Category: Service
Service writer
At my age (dont even ask, LOL) i have owned a lot of cars and dealt with a lot of service writers . Brad is without a doubt the most conscientious and professional i have ever met. He always listens well and even asks a few questions if he fells he needs to. After the service he verbally explains the recommendations in detail. Give that guy a RAISE !
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/09/2020
Service Type: Maintenance
Category: Service
car washing
I asked to wash my car after service, this was NOT done. It needed a wash badly. How could they miss it?
Recommended
Brad D. from St. Charles Hyundai responded on 04/09/2020 10:33 AM

Thank you for the survey on your recent service. We apologize for the missed wash on your vehicle, We will be in touch very shortly. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
O'Fallon, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Return customer
Most always great service.
Recommended
Brad D. from St. Charles Hyundai responded on 04/07/2020 04:52 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
Saint Charles, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
The staff is very helpful.
Recommended
Brad D. from St. Charles Hyundai responded on 04/02/2020 09:03 AM

Thank you for the great five star survey! We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
ES
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Edward S.
Weldon Spring, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people and great service
Top notch dealership
Recommended
Brad D. from St. Charles Hyundai responded on 03/18/2020 01:15 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
O Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was good
I am not sure I really need the brake fluid changed at this service. I think thy are always pushing to have more done. And I don’t have anyone to help me make decisions. I went in for oil change and tires rotated and ended up spending over $200. They say well you need this and you should probably have this done. I just wish I ciuld trust them more
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/05/2020 05:15 AM

We appreciate the survey and hope to make your next service with us an even better one. Thank you!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
DC
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Dale C.
Foley, AL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Good
Recommended
Brad D. from St. Charles Hyundai responded on 02/05/2020 12:49 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
JF
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Joan F.
O Fallon, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The service Department at St. Charles Hyundai is topnotch. I had to have the passenger side mirror replaced on my 2020 Elantra and Brad took care of everything. He gave me the estimate, ordered the part and called when it was in so I could come in and get the car repaired. The repair took less than an hour and I was back on the road.

I would recommend this dealership highly!
Recommended
Brad D. from St. Charles Hyundai responded on 01/31/2020 04:57 AM

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
RC
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Robert C.
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
St Charles Hyundai
Great place to buy a vehicle. Staff (Will) was amazing and super easy to work with. Has gone above and beyond.
Recommended
Bob R. from St. Charles Hyundai responded on 01/27/2020 04:58 AM

Thank you for your time and honest review !we greatly appreciate your busines done with us.with that said you have given me your input on how i can do better and look forward to giving you the 5 star service you deserve as our valued customer.thank you!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
TL
TRAVIS J LONG
JH
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James H.
O'Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Customer service was great. Fast in, fast out. Love that.
Recommended
Brad D. from St. Charles Hyundai responded on 01/15/2020 06:42 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
AH
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Anthony H.
Chesterfield, MO
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Everything was very good but I waited over 90 minutes to get an oil change even with an appointment
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 01/09/2020 11:43 AM

Thank you for the feedback. We hope to make your next service visit a 5 star experience.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
TL
TRAVIS J LONG
JH
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Jaimee H.
Saint Charles, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place to go for service
If you have to have work done on your car, there’s no better place than St Charles Hyundai....the employees are super friendly, they’re as fast as possible and have hot coffee to drink.
Recommended
Bob R. from St. Charles Hyundai responded on 12/17/2019 04:58 AM

Thanks for the great review,i look forward to  your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
TL
TRAVIS J LONG
MC
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Michael C.
Saint Peters, MO
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Our 4th car from you guys
When we need a 5 th you our our 1st stop
Thanks for all you do
Mike Clark
Recommended
Bob R. from St. Charles Hyundai responded on 12/10/2019 11:44 AM

Thanks for the great review ,your business is greatly appreciated.thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
TL
TRAVIS J LONG
DB
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Denise B.
Weldon Spring, MO
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
Chris Johnson went above what I anticipated. I haven't owned a new car in over 18 years and when I had issues with my remote, Blue Link set up my appt. for that Monday and this was Friday. Little did I know that Hyundai had to order my part and it would take a few days. I arrived at my appt and Chris informed me that I was on the schedule but they didnt know why nor did they have the part ordered. Chris was able to get me a rental car, assured me they would take car of my car and get it working and kept in contact with me several times to let me know what was going on. He was able to order and expedite the headset unit I needed that day. I couldn't be happier with the service department and I know my car is being taken care of. Thank you again Chris for all you did.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/25/2019 01:35 PM

Thank you for the feed back and nice comment! I sincerely appreciate your business. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
TL
TRAVIS J LONG
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