Business Solutions

WS

WILLIAM P SAGE

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(7 reviews)
64
Send a Message to WILLIAM P

MA
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Mark A.
Madison, WI
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Long wait but good service
Seems they always want to do more service than I think necessary
But no always works
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 09/27/2021

Hi Mark,

Thanks for the feedback. We complete a mulit-point inspection on every vehicle. In the future, at the write-up, please indicate that you want to not have the inspection done. This will hopefully eliminate the options and if you want it done, just let the advisor now. We want to work with you and make you a happy customer...always.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

JV
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Jose V.
Verona, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Spanish speaking staff
Spanish speaking staff
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 07/27/2021

Hello Jose,

Thanks for taking the time to complete the review, I do have several spanish speaking employees in the store. Next time you come in we can have a bi-lingual employee assit if needed. I will look into the reason why you didn't get a confirmation email. Usually it may go to spam or may be opted out at some point of that system? The free car wash does come back wet usually; so you have two options, skip the wash or we can dry it by hand. We normally don't, because, there is a drying agent in the water we use so when the car is driven it removes the drops.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Quality work
All work was completed as expected.
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 07/09/2021

Hello,

I am actually working on making several improvements that should make it easier next time. Thanks for the 5 star review.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

MS
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Martha S.
Portage, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Overall Review from Service Visit
Friendly & professional employees. Work not put back correctly.
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 07/09/2021

Hi Martha,

I believe Bill already reached out to you this morning, but I wanted to as well. I would invite you to return to  clean the areas that we left dirty and address the items that are not working correctly. Let me know what time works best for you Monday - Friday 7-6. Sorry for the condition of the vehicle and components not working.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

GZ
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Gerald Z.
Belleville, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My Service Experience
Quick service, they wash your vehicle, very clean business and very friendly staff
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 07/05/2021

Hi Gerald,

Thanks for the great 5 star review for Bill, I will pass it on.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

RM
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Robert M.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great efficient service, friendly people
Stopped in for an oil change. Everything went fine as always. I was in and out in less than a half hour.
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 06/29/2021

Hi Robert,

Thanks for the comment on the speed...sometimes we don't hit that and I hear the oppposite side. So its nice to hear the good side too. I will pass this on to Bill.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with

AB
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Alice B.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Zimbrick Hyundai service the best
I just had my third visit to Zimbrick Hyundai Madison West. The first was an oil change, and the service personnel did a little extra that made a big difference to me and left a great impression. The second two were warranty related and the service and outcome couldn't have been better. Previously, I've felt that dealers are out to get car owners, recommending unneeded service to up the price. I have not felt this was one single bit with Zimbrick. Their top concern is driver safety. I will continue to use them going forward.
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 06/22/2021

Good Evening Alice,

Thank your for the generous feedback. It provides us with areas to improve. I will certainly use this to improve in all the areas you have highlighted. I heard the M&M's were enjoyed.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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