Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

848 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 3.1999985/5Overall Rating 3.1999985/5Overall Rating 3.1999985/5rating 3.1999985rating 3.1999985
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
95% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


TB
Tara B.
Pittsburgh, PA
2008 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Fast service
Brought my car for an inspection. I was expecting to have to wait for awhile, but I was pleasantly surprised at the quick service. I was in and out faster than expected.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/25/2018

Hi Tara,

Thank you for taking the time to leave us your kind review. We look forward to helping you again in the future.


Thank you,
Ian Shinderman
#1 Cochran Parts and Service Director
ishinderman@cochran.com

Anonymous avatar
Verified Customer
Pittsburgh, PA
2007 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
I have a lot of confidence in Cochran's care of my car. I believe they are careful, competent and respectful.
My car was returned to Hyundai on May 17th for more work. Mark, my service advisor was professional and reassuring.
They fixed the problem and thoroughly checked for any other issues. In addition my car was returned to me cleaner than when I brought it in. I am grateful to all of the service department for their care of my car. THANK YOU.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/25/2018

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

LP
Linda P.
Pittsburgh, PA
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Lifesavers!
The night before my appointment, I hit a pothole in such a way that gave me a flat tire. As I was on a busy road, taking up a whole lane, with no place to pull over, I had to drive awhile before stopping. The tire was shredded and coming off the rim so I expected to need a new rim and bumper. AAA towed me to Cochran Hyundai. I didn't think they would be able to look at the car the next morning since I did not have an appointment. The service person was so kind and promised they would take a look and see what repairs were needed. Much to my surprise, they were able to give me an estimate for repairs by noon. Luckily, they didn't see any damage to the rim and although there was some scuffing on the bumper they didn't see any need to replace it unless I absolutely wanted to do so. Since I was already there, I asked if they would have time to do an oil change and a software update. So, without an appointment, Cochran was able to fit my car into their schedule, have all the repairs and the additional service done by the end of the day. What I appreciate is not just that they are pleasant, fast and thorough, but they don't pressure you into repairs that you don't really need. This alone builds trust and customer loyalty. Thank you!
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/25/2018

Hello Linda,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

MD
Michael D.
Pittsburgh, PA
2006 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Professional
Professional and efficient. Prompt followup and followthrough.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/25/2018

Hello Michael,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

KM
Kelly M.
Pittsburgh, PA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great Service, convenient location, fair price
Jordan at West Liberty location excels at service
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/25/2018

Hello Kelly,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Anonymous avatar
Verified Customer
Bethel Park, PA
2016 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Timely
Work was done in a timely manner ; all my questioned
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/21/2018

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Anonymous avatar
Verified Customer
Pittsburgh, PA
2004 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Good service rep
Solved issue. Fast service.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/18/2018

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

MW
Maralee W.
Pittsburgh, PA
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
On time!!!
They took me right away, said it’s seevi e would take an hour and it was even less! Plus he offered me a coupon I wasn’t even aware of.

Great, friendly service.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/17/2018

Hello Maralee,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Anonymous avatar
Verified Customer
Pittsburgh, PA
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Service
It's #1, I had purchased a used vehicle. Didn't really expect much as warranty goes. Check engine light came on. Mark and Brian went above and beyond to take Care of me so I didn't have to fix it.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/16/2018

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Anonymous avatar
Verified Customer
Pittsburgh, PA
2010 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
We have always experienced prompt and efficient service.
We have taken our 2010 Sonata in each year for inspection. The staff has always been friendly, honest and efficient.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/14/2018

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

CB
Christine B.
Pittsburgh, PA
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Great Service
Always have a great experience at this dealership - the people are so friendly and helpful. Service is completed with high quality and efficiency.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/14/2018

Hello Christine,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

SS
Sharon S.
Pittsburgh, PA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Perfect is normal
Every visit for service is perfect. Excellent service and friendly staff.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/11/2018

Hello Sharon,Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you againBenjamin MainwaringService and Parts Directorbmainwaring@cochran.comOffice - 412-892-4420Fax - 412-892-4602


PS
Phyllis S.
Bridgeville, PA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Phyllis Spencer
Service was excellent, Head my car inspected and was in-and-out within 30 minutes.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/10/2018

Hello Phyllis,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

PC
Philip C.
Homestead, PA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Service and Sales are consistently great
My last three cars have come from Cochran South Hills, all Hyundai's. I have always been impressed with the friendliness of the service department. They usually recommend or offer additional services but do not push them on me. The service has always been completed in a professional and timely manner. The waiting room is comfortable and the staff checks in to see if there is anything I might need. They also offered free popcorn last time. That is always a plus in my book.
I have always felt I got a better than fair deal when buying a used car or leasing a new one. I heartily recommend the dealership as a source for buying or leasing.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/10/2018

Hello Philip,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

LW
Lindsay W.
Pittsburgh, PA
2015 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
miscommunication
I already said what happened earlier in this response.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/10/2018

Hello Lindsay,
Thank you for taking the time to complete this survey and providing your feedback. I truly apologize about what happened. I am going to get with our call center and figure out where this miscommunication happened. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

YC
Yvonne C.
Pittsburgh, PA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Quick and efficient!
The only con was when leaving to get into my vehicle I mistook the incorrect vehicle for mine...same color, model and a baby car seat in the back...all applicable to my vehicle!
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/07/2018

Hello Yvonne,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Anonymous avatar
Verified Customer
Pittsburgh, PA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
As expected
No problems, no surprises
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/07/2018

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

PW
Patricia W.
Pittsburgh, PA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Customer service
Close to home and the service department is what nrings me back. Inhad a great sales person too
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/03/2018

Hello Patricia,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

RH
Richard H.
Pittsburgh, PA
2016 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2018 Category: Service
3rd reply
Coupon?
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/03/2018

Hello Richard,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

WN
William N.
Pittsburgh, PA
2010 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Look below
What makes Hundai great is their cars are built for endurance.........and the car mechanics their are excellent........... as is the desk staff................I have never had a problem after getting inspection.............Hundai's cars are unbeatable....I cannot say enough about this car dealer....I will.... "never"... buy another brand..................................."Never"...................

Thank you everyone at Hundai,,,,,,,,,,,,,,,,,,,,,,,,you make my.... "traveling days".......so easy........ and so enjoyable..........

Sure do love you
Billie Nardozzi
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 05/01/2018

Hello Billie,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602