Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
4.8

( 758 Reviews )

ReScore Reviews™ (7)

ReScore
Overall Rating 2.8571429/5Overall Rating 2.8571429/5rating 2.8571429rating 2.8571429rating 2.8571429
Original
Overall Rating 1.8571429/5rating 1.8571429rating 1.8571429rating 1.8571429rating 1.8571429
97% Would Recommend
Latest Review 8 days ago

Reviews


BW
Barbara W.
Lexington, KY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2015 Category: Service
Barbara said they are nice, friendly, and they are willing to answer all of her questions. They get the work done in a timely manner and they do little things for her when she stops by at no cost.
This review was collected via phone interview by Customer Research Inc.

DD
Deja D.
Kentucky
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2015 Category: Service
Deja said they were very patient and they explained everything they did to her vehicle.
This review was collected via phone interview by Customer Research Inc.

PB
Pat B.
Lexington, KY
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2015 Category: Service
Pat said this business did a good job and gave him a good deal.
This review was collected via phone interview by Customer Research Inc.

SA
SHAWNA A.
Lexington, KY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2015
Amazing and friendly staff. very reliable
Very trustworthy. I've recommended friends before and they have also been happy with the service
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/21/2015

Shawna thank you so much for the review. We appreciate your business very much.

Dean


RR
RUSSEL R.
Lexington, KY
BMW 550i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2015
Quick oil change
I did not have an appointment and they got me in that day and done quickly! Thanks!
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

Thank you Russel. We really appreciate you trusting us to work on your vehicles. It has been a pleasure.

Dean


DG
Don G.
Lexington, KY
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2015 Category: Service
Spoke with Cheryl. She said this business was very professional and informative.
This review was collected via phone interview by Customer Research Inc.
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

Thank you for the kind words Don and Cheryl. Please let us know if there is ever anything we can do for you.

Dean


MA
MAKIA A.
Lexington, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2015
Awesome service. Awesome customer service
They always provide me with quality service and are not out to just make and take my money. I have several times checked other places just to see what they would charge me or tell was wrong and every time Five Star would always come back with less of a problem and less of a price to fix it. And they do an excellent job and stand by their work. I recommend them every chance I get
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

Thank you so much for your kind words Makia Adkins. Thank you for your business and trusting us with your vehicle. Customer satisfaction is my number 1 goal. Please let me know if there is ever anything I can do for you.

Dean


JH
JOSH H.
Lexington, KY
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2015
Honest
This place is always so honest and upfront with cost. They're not pushy.
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

Thank you for your review Josh Harrison. We appreciate your business and want to keep you coming back.

Dean


AF
AMANI F.
Lexington, KY
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2015
Great Service
Inexpensive and quick service
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

Amani Franklin thank you for the kind words and thank you for your business.

Dean


SC
SHANA C.
Lexington, KY
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2015
Great Customer Service
Always happy with my experience at 5 Star Exhaust & Auto Repair.
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

We appreciate you trusting us with your vehicle Shana Cunningham. We will always do our very best to keep you happy and satisfied.

Dean


GL
GT L.
Midway, KY
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2015
Have used 5 Star for various auto routine and problems -- always satisfied with service and outcomes
Very knowledgeable in dealing with repairs
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

GT Lineberry thatnk you for the kind words. We apprectiiate your business.

Dean


TP
Trina P.
Lexington, KY
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2015 Category: Service
Trina said this business' service was awesome.
This review was collected via phone interview by Customer Research Inc.
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

Trina we think you are an awesome customer. Thank you for your business

Dean


NS
Nancy S.
Lexington, KY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2015 Category: Service
Nancy said this business was good and she refers people to them.
This review was collected via phone interview by Customer Research Inc.
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

Thank you so much Nancy for sending people our way. Word of mouth is the best advertising you can get. Thank you for your business.

Dean


SB
Salley B.
Lexington, KY
BMW 328i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/27/2015 Category: Service
Salley said this business did good work in the past, but the last serviced performed for him did not meet his expectations. Due to this he would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

Salley I am so sorry you had a bad experiance. Customer service and happiness is my number 1 goal. Without customers I have no job. Please get in touch with me so I can maybe fix the situation. I promise I will do my best to do what I can to make you happy. I value your business very much and would like to have the oppertunity to fix this if you would give me the chance.

Dean


DT
Danny T.
Lexington, KY
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2015 Category: Service
Danny said this business' service is pretty good.
This review was collected via phone interview by Customer Research Inc.
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

Thank you for stopping to see us Danny. I noticed you gave us 4 stars and I thank you for that, but what can I do to make you give us five stars? We want you to be completely happy with us each time you come in. If you are not fully satisfied please ask for me and I will do everything I can to make sure you are happy with our service.

Dean


NC
Nathan C.
Kentucky
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2015 Category: Service
Nathan said that this business was very friendly, timely, and inexpensive.
This review was collected via phone interview by Customer Research Inc.
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

Thank you for the kind words Nathan. We apreciate your business and that you trust us with your vehicle.

Dean


SB
Sheldon B.
Kentucky
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2015 Category: Service
Sheldon said he was very satisfied with everything this business did.
This review was collected via phone interview by Customer Research Inc.
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

Thank you for your business Sheldon. We really appreciate it and the kind words you spoke of us.

Dean


LR
LAURA R.
Lexington, KY
Chrysler Concorde
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2015
You are the best
Thanks again, for getting my old Chrysler running "like new".
Dean B., Area Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 05/18/2015

Laura anytime that old Chysler needs us we will be here. Thank you for your business.

Dean


Displaying Review 741 - 758 of 758 in total