Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
4.8

( 758 Reviews )

ReScore Reviews™ (7)

ReScore
Overall Rating 2.8571429/5Overall Rating 2.8571429/5rating 2.8571429rating 2.8571429rating 2.8571429
Original
Overall Rating 1.8571429/5rating 1.8571429rating 1.8571429rating 1.8571429rating 1.8571429
97% Would Recommend
Latest Review 3 days ago

Reviews


BB
BRIAN B.
Lexington, KY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019
Excellent
These people really know what they are doing, from the mechanic to the desk person. They know how to treat customers.

Verified Customer
Jeffersonville, KY
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019
Always the best.
5 Star always provides the best maintenance service for my vehicle.

JM
JOAN M.
Lexington, KY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019
Oil change
As always fast professional service from all employees

KA
Kathy A.
Lexington, KY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Kathy said the business got the job done. The customer service was good. The staff gave her a ride to and from home.
This review was collected via phone interview by Customer Research Inc.

BC
Bettie C.
Lexington, KY
Buick Regal
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2019 Category: Service
Bettie said she had to take the vehicle back twice because the mechanics didn't do it right. She added that part is still not doing right.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Lexington, KY
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2019 Category: Service
Steve said the business was a good experience, he had no complaints and he also said he will be a repeat customer.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Lexington, KY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019
5 Star Service
Great work, great quality, great service. Highly recommend.

MW
MISTY W.
Lexington, KY
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Affordable and fast
I have used these guys and girls for years on every car I have owned. They are honest fast and reasonable. New management is great!

AR
Alex R.
Lexington, KY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Alex said he has used this business for years. He liked the good service.
This review was collected via phone interview by Customer Research Inc.

BO
Brian O.
Winchester, KY
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Brian said the staff provided quality service.
This review was collected via phone interview by Customer Research Inc.

SK
Sam K.
Lexington, KY
Volkswagen New Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Sam said he was satisfied with the services the business provided on his vehicle.
This review was collected via phone interview by Customer Research Inc.

BS
BECKY S.
Lexington, KY
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
reliable and quality service
I had a flat tire that needed to be plugged due to what I thought was a nail. I had the spare tire on my truck, but needed the original one repaired and the spare placed underneath the truck carriage and out of the way. I called a local place that specializes in tires and alignment, only to have to set an appointment for Monday morning (this was on Friday morning). I was told that in fact, the repair will probably be more than a simple plug, but would require sealant and he even mentioned that they had 4 tires that they could "certainly set me up with."

I realized that 5 Star is very close to my house and as I passed that way, decided to pull in and ask if they could repair my flat. The "nail" turned out to be a piece of metal and (shocker)-a plug was all that was needed.

While there, I realized I also needed an oil change so I had that done as well. They were very efficient and were very professional. Once my vehicle was in the bay, they were very fast. I did wait about an hour, but that was because they had all bays full of other customers' cars and the needs of ALL of them were addressed (no rush-through like at some places). Not once did they "suggest" my buying anything I simply didn't need.

I happily called back the other business to cancel my Monday morning appointment and also mentioned that 5 Star not only repaired my tire and completely replaced all that needed to be, they also changed my oil. The cost was extremely reasonable.

I am VERY glad I chose to stop at 5 Star. I would recommend them to anybody who is experiencing any kind of auto trouble whatsoever. I observed others with a variety of issues with their cars and it was obvious that they are there to help the customer get issues resolved.

Thank you 5 Star!

I will definitely refer everyone to them for their auto needs.

JE
JEFF E.
Versailles, KY
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Friendly fast and courteous service
A/C wasn’t working they got me in same day and had it working in no time.

MS
Mark S.
Lexington, KY
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Mark said the service was good.
This review was collected via phone interview by Customer Research Inc.

CS
Chester S.
Kentucky
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Chester said they always do a great job.
This review was collected via phone interview by Customer Research Inc.

MD
MELANIE D.
Lexington, KY
Subaru Legacy Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
My first visit
This was my first visit to 5 Star after being referred by a family friend. My 07 Subaru Legacy's engine was running hot so I went to have it check out. They test drove it and did all of their diagnostic scannings. Nothing came up, perhaps it was just a fluke. However, I was happy that I went. Not only was the staff personable over the phone but the mechanics were too. The two hours I was there I saw how they really took care of their senior clients which was good to see. I will be back and highly recommend.

DC
Dave C.
Morehead, KY
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Dave said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

GV
Gerardo V.
Kentucky
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Gerardo said the staff were good to him and they provided great customer service. They answered all his questions and did good work. It's a great place to do business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
That was easy!
A great place for a quickie check up.

YJ
Yvonne J.
Lexington, KY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Yvonne said the staff are wonderful. They were able to fix her vehicle, and she is very satisfied with the service. Carmen is polite, professional, and courteous.
This review was collected via phone interview by Customer Research Inc.

Displaying 1 Review