Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
4.8

(758 Reviews)

ReScore Reviews™ (7)

ReScore
Overall Rating 2.8571429/5Overall Rating 2.8571429/5rating 2.8571429rating 2.8571429rating 2.8571429
Original
Overall Rating 1.8571429/5rating 1.8571429rating 1.8571429rating 1.8571429rating 1.8571429
97% Would Recommend
Latest Review 9 days ago

Reviews


RH
Ronnie H.
Lexington, KY
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Ronnie said the service was very good. He has never gotten complete satisfaction from a repair facility, but he is satisfied with the 1st impression here.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 11/02/2018

Thank you very much, customer stisfaction is our #1 priority.


JT
JAMES T.
Lexington, KY
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
The colorful staff make me feel at home. Down to earth staff.
I really enjoy the staff personalities. Every time I’ve been there they are so knowledgeable no matter how small or Major the issue. Very family like atmosphere.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/26/2018

Thats very nice of you to say. thank you.


JM
Joan M.
Lexington, KY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Break job
Fast service. Reasonable price, friendly staff
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/26/2018

thank you


JM
JOAN M.
Lexington, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Great friendly staff. Honest service.
Highly recommend 5 Star.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/26/2018

Thank you.


KL
KATHLEEN L.
Lexington, KY
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
Quick easy service
Was very happy with getting my oil changed. It was prompt and they always go above and beyond my expectations with a complementary inspection and topping all of my fluids off. The office staff is polite and funny, and the prices are very reasonable. I would highly recommend to a friend.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/22/2018

Thank you very much for the outstanding review, and exceptional comments. We appreciate it very much.


AB
Autry B.
Lexington, KY
Chevrolet Venture
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Autry said the service is always good.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/25/2018

Thank you for the great review.


MB
Mason B.
Nicholasville, KY
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Mason said he would recommend this business for service. He stated he wants to thank the employees for their work.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/25/2018

Thank you sir for the great review.


BM
Brad M.
Louisville, KY
Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/20/2018 Category: Service
Brad said that the facility charged him for three gallons of coolant when his radiator only holds less than two gallons. There was follow up, and a refund.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/25/2018

Again I am sorry for the mistake, and did everything in my power to correct the situation. I hope to get the chance to make it up to you in the future. We strive for honest, excellent service here at 5 Star but nobody is perfect 100% of the time and occasionally mistakes are made. If we are at fault we will own up to it.


LH
LES H.
Lexington, KY
Mercury Milan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Gracious Reception and extra assistance
As always 5 Star serviced my car on schedule and in additional accepted additiona concerns.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/22/2018

Thank You


PR
Patsy R.
Lexington, KY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Patsy said that she keeps coming back to the place every year.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/25/2018

Thank you for your patronage, and good review.


DW
DANA W.
Lexington, KY
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Great service
My service appointment was prompt, and my problem was resolved. All the staff were friendly.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/09/2018

We are glad we could take care of yo, and your vehicle. Thank you for the review.


KM
Kristy M.
Lexington, KY
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Kristy said that she would certainly recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/25/2018

Thank you for the recomendation.


Verified Customer
Lexington, KY
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Great
Wonderful and affordable service
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/09/2018

Thank you for the great review.


Verified Customer
Monon, IN
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Fan clutch assembly replace, trans service
Very efficient, professional, trustworthy auto repair. Done right at a reasonable rate
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/09/2018

Thank you very much for the excellent review.


CB
Cj B.
Lexington, KY
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
CJ said the staff did a good job at the business.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/25/2018

Thank you


CW
Clara W.
Lexington, KY
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Clara said this business does the better work on her vehicle.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/22/2018

Thank you


MS
MIKE S.
Lexington, KY
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Great service
5 Star has been servicing my vehicle for several years. Always great service!
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/03/2018

Thank you for the great review


RC
ROD C.
Lexington, KY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Excellent service
Everyone here was engaging and had a great attitude. Provided the most cost efficient service at a high quality. I will be taking them my business from now on.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/03/2018

We very much appreciate the kind words.


CW
CHARLIE W.
Lexington, KY
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Great Work
5 Star always quotes the repairs and keeps you updated when repairs are in or progress and let's you know when repairs are complete.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/03/2018

We try our best to have excellent customer service. Thank you for the review.


JW
Jer W.
Lexington, KY
Ford Transit Connect
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Jer said the service is excellent and they are very attentive and take care of her needs.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/03/2018

Thank you for the excellent review


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