Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

711 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
97% Would Recommend
Latest Review 3 days ago

Reviews


DB
DOREEN B.
Lexington, KY
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Honest, reasonable and friendly service.
Honest, reasonable and friendly service.

MG
MEL G.
Lexington, KY
Honda CR-V
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/19/2018
Oil change
$55 is too much for a simple oil change.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 04/19/2018

I'm sorry you feel that way, your vehicle takes a specific 0w20 high detergent oil that we normally sell for $59.99, if you wish to use a cheaper oil we can certainly accommodate you. Be aware using an oil not specified for your vehicle may void warranties and or cause engine damage.  If you have any questions or concerns don't hesitate to contact me. Sincerely Ryan 


MB
MARY B.
Lexington, KY
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Very Professional
I would recommend this place for servicing your car.

BH
BRADLEY H.
Lexington, KY
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Great service, friendly people.
Title says it all. Good prices and solid work. Thanks Ryan!

DM
DEBBIE M.
Lexington, KY
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Always very accommodating. Solved most of my car problems. AC is still a bit of a problem.
I’m sure they’ll take a look at it when I bring it back. Staff is very friendly and knowledgeable even the girls at the front desk. This is my new place to take my car for whatever it needs.

MB
MONICA B.
Lexington, KY
Pontiac Bonneville
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2018
Satisfied!
Excellent customer service, mechanics are friendly, and the price for service is reasonable. I bring my car here for all my car needs.

Monica

SB
STEPHEN B.
Lexington, KY
Lincoln Town Car
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2018
pleasant staff. quick seevive. reasonable prices
i still am having concerns re my windshield fogging up. it bothers me it had not done that until last week. yes. condensation should create a bit of moisture but it has never done before. I turned on heat today. within seconds so much moisture I couldnt see and nearly got into an accident

is there something else i can do?!

JG
JAN G.
Lexington, KY
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
The name 5 star says it all
These people are awesome.always eager to help. Their prices are great.0

AB
ANTHONY B.
Lexington, KY
Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018
Customer service
Friendly service and they want you to be completely satisfied!!

BN
Brandon N.
Kentucky
Mercury Cougar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Brandon said he brought his vehicle in for a simple repair. Upon inspection, the business found that his frame was about to break and he would need a replacement vehicle soon. Instead of ignoring the issue and just doing the work he asked for, they let him know about the frame and saved him the cost of getting the repair he wanted done.
This review was collected via phone interview by Customer Research Inc.

TS
Tom S.
Lexington, KY
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Tom said the staff were very helpful and they provided good service.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Kentucky
Nissan Pathfinder
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018 Category: Service
David said the business took a little longer than expected to service his vehicle.
This review was collected via phone interview by Customer Research Inc.

ES
Erin S.
Lexington, KY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Erin said the business provided excellent service, they were honest and also straight forward.
This review was collected via phone interview by Customer Research Inc.

DD
Dennetta D.
Lexington, KY
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Spoke with Neil. He said they are friendly, helpful and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

EW
Eugene W.
Lexington, KY
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Eugene said the staff did what he asked, and everything was good.
This review was collected via phone interview by Customer Research Inc.

FM
Francisco M.
Lexington, KY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Francisco said the service provided was quick and easy.
This review was collected via phone interview by Customer Research Inc.

ET
Eddie T.
Lexington, KY
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Eddie said the staff was courteous and prompt. He stated he hasn't had any problems.
This review was collected via phone interview by Customer Research Inc.

BC
BW C.
Lexington, KY
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018
Great service, great people!
They were recommended to me by my co-worker Dan Farnsworth. They were able to work my car in and get the service I needed done, super nice staff. Total satisfaction!
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/01/2018

Thank you for the kind words and the great review.


LH
LES H.
Lexington, KY
Mercury Milan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018
Open to Immediate Need
When a totally unexpected car repair need occurred, 5 Star responded in spite of my lacking an appointment. Quick, clean and efficient.

GD
GAVIN D.
Lexington, KY
BMW 328i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/20/2018
not what i thought
Was given a quote over the phone. Should have taken their name on the phone and that was my fault. Ended up costing more at the register. Generally, 5 Star has given me great service and at the lowest price in Lexington. I'll be back but will make sure to get my price confirmed when I drop off the vehicle.
Ryan D., Manager from 5 Star Auto Repair & Exhaust Of Lexington responded on 02/24/2018

I will be investigating your complaint shortly to see what exactly transpired, we may possibly be able to come to a solution that will make you feel better about your last visit. I thank you for your honest review. I will be in contact with you soon.


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