Something was wrong with my car last Fall and after a couple failed attempts, it was determined what was wrong. I dropped off the car as I was leaving town & mentioned my turn signal was only working sporadically. They identified right then what was likely the culprit and I didn't think much of it again after that. The next day I got a call with an estimate of costs for repair and it was much more than I anticipated, so I told them not to bother with the turn signal at that point. However, when I picked up the car I had been charged almost $60 for 'labor' on the signal. When I called to ask about it they said they had to check and see if that was the issue. But they failed to mention on the phone when I was initially authorizing the charges for repairs that I was going to be charged that, and that the part itself was only another $23 added to the total bill- that was frustrating... So when I finally brought the car back for the signal repair, I was charged another $60 + the cost of the part ($23) and they literally had the car 10 minutes before it was done. So essentially I was charged over $140 for a total of 20 minutes worth of work (including the $23 part) to get my turn signal fixed. Lame.
I have a car that requires a specialty shop to service, so in that regard, I am happy with their work and would likely recommend to someone who had a similar car- but I think this was handled poorly.
Good day Jennifer I would like to apoligize for the misunderstanding I didnt realise that you had previously paid for the checking of the turn signals. Could you contact me please so I can credit your credit card 75.00. I hope that will help make things right. I have always appreciated your business and am really thankful that you brought this to my attention. I hope we can continue our business relationship, Thanks very much Alan.Alan Blanchard